Review: Cove Total Dental Care

Posted in the Copperas Cove Forum

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crystal p

Gatesville, TX

#1 Jul 13, 2011
Took my children to the dentist here because they take my insurance, Medicaid...and I am so so happy. They had enough time to take care of my children fillings. and the staff was great.
Cove Total Dental you are the best.
Pedro

Kempner, TX

#2 Jul 14, 2011
Give us a little more info. Where is this place?
leila

Gatesville, TX

#3 Jul 15, 2011
It is located in the building facing the 190 freeway in front of Walmart...Right next to Verizon and Subway.
Pedro wrote:
Give us a little more info. Where is this place?
Pedro

Kempner, TX

#4 Jul 15, 2011
Thank you for the info, not that I will go there as my Dentist is in Killeen but nice to know.
Cole

Killeen, TX

#5 Jul 17, 2011
This is nice to know I will have to go look at this plac.
Tiffany P

Dallas, TX

#6 Aug 31, 2011
Love this place.
When I called in, I got a appointment the same day. and they got me braces.
whitney

Killeen, TX

#7 Feb 28, 2012
I just went for a cleaning and it was horrible.. I have been to the dentist several times since I was a child and I know the steps in a teeth cleaning and well they were not cleaned well..when she flossed she didn't even go all the way to the gum and when they use that hand tool to put the stuff on your teeth and then buff it away..that was lacking. I duno maybe I shouldn't say anything but if you expect a good cleaning then I would speak up if you don't think your getting one.
Mary

Killeen, TX

#8 May 21, 2012
First time there. Staff was pleasant. But I was quoted one price for work done on myself and my son in Dec. & Jan. paid the bills, now they want another $848. Plus I was not told before fillings were done on my son that they don't do silver so he got white and my insurance won't pay for white. Would not have had the work done there had I been told. Won't recommend them nor go back.
iluvit73

Waco, TX

#9 May 22, 2012
I have not had any problems with them. So far so good. :}
iluvit73

Waco, TX

#10 May 22, 2012
whitney wrote:
I just went for a cleaning and it was horrible.. I have been to the dentist several times since I was a child and I know the steps in a teeth cleaning and well they were not cleaned well..when she flossed she didn't even go all the way to the gum and when they use that hand tool to put the stuff on your teeth and then buff it away..that was lacking. I duno maybe I shouldn't say anything but if you expect a good cleaning then I would speak up if you don't think your getting one.
So did you say anything to them like "hey can you floss to the gum line and buff my teeth better? You shouldn't have to, but you could of avoided a half way cleaning. Also did you complain to the dentist who examines your teeth after the assistant cleans your teeth? You may file a complaint with the Texas State Board of Dental Examiners. If your not happy complain.
kassie

Dallas, TX

#11 Sep 14, 2012
I just went there to have a tooth pulled the dentist and the staff were very welcoming and helpful! I would recommend cove total dental to anyone that asks for a good dentist! Never in my life have I been treated as good by a dentist than I was a cove total dental!! I go there my kids go there, they are number 1 in my book!
Christine

Copperas Cove, TX

#12 Apr 30, 2013
I have several cavities and a chipped tooth. Decided to go to the the place most convenient for me which was Cove Total Dental. When First going they x'rayed my mouth along with giving me a work up letting me know what needed fixed, what was more important etc.

After getting some of the cavities taken care of I came home and several weeks later fell into severe pain. I contacted them several times over the phone attempting to reach the dentist who provided me with his care.

(The actual service they provide is very welcoming and caring, however if you ever want something - don't bother contacting them over the phone. The telephone rep has a -I don't care- type of tone and simply writes you off- you'll also never get into actual contact with the dentist..he relays messages inbetween you and the telephone rep)

After several attempts I finally called in the morning begging to speak with the dentist. She told me she would have him call me back as he doesn't get in until 9am. Well low and behold i get a call back and it's just the rep telling me that the only thing he can do is have me come in and get a root canal on the chipped tooth. He wasn't going to prescribe me anything and that i needed to get the root canal done.

So instead of providing me with an emergency visit to see if the side of my mouth had an abscess they told me to come in and spend 1,000+ for a root canal and a porcelian filling.

The only thing I got out of this entire ordeal was...NOTHING.

Needless to say after that i did what i could for the pain and starting to look for a new place of business.

Bed Side manner - Terrible

Helpfulness - caring attitude?- NONE WHAT SO EVER

One of two things needs to be done here. They either need to fire the people who answer the phone and replace them with more caring individuals - or the dentist actually needs to address his patients concerns and actually try to HELP

Again - I'll be taking my aches and pains some place else - some place that actually is concerned with what's causing the pain and maybe try to help.

Screw you Cove...
sam

Euless, TX

#13 May 1, 2013
I have been waiting here for a dang hour
Miss Val

Stephenville, TX

#14 Oct 5, 2013
I was referred to them (from a former patient) for a front tooth extraction.
Their service was great from the time I called Faith(at the front desk)for their hours and prices until the time I left AFTER my tooth was pulled. While there they made me feel as if I was their only patient.
Dr. Sam reassured me that it would be painless and it WAS !!
Praise ye the Lord.
SMILE.
Miss Val

Stephenville, TX

#15 Oct 5, 2013
I'm in Cove, not Killeen.
I also sympathize for any bad experiences that anyone has had. Perhaps since then they have changed staff.
I HIGHLY recommend them.
Miss Val
Diana

Lubbock, TX

#16 Jan 27, 2014
Cove total dental care sux they cancelled my appt without notification i would not refer them to my worst enemy and i will bash them to everyone
Diana

Lubbock, TX

#17 Jan 27, 2014
Faith and all staff are some $#&@*=#
Heather

Killeen, TX

#18 Mar 13, 2014
I had several fillings done here. After a week, one of the fillings on a molar was very painful. Went back and they took some x rays, game me Vicodin, and sent me on my way. The pain never got any better because if they had taken the time to just open my mouth and look at the fillings, they would have realized that the tooth that was so painful had a hole left in it. After discovering the hole myself, I went back the following week but the damage was already done - and I had to have a root canal. I had never had any pain from the tooth before the filling. So, it is costing me nearly a thousand dollars to "fix" a tooth that was damaged from their mistake.
Needless to say, I won't be back after I get the crown on this tooth.
Sarah

Copperas Cove, TX

#19 Apr 1, 2014
Went in for a routine exam. They took 5 people before me that had come in after me and when I finally got back they took x-rays and disappeared. I looked at my paperwork and saw they had severely misspelled my name. When I brought it to their attention the manager rushed in and started yelling at me saying it was "no big deal" and that I was being belligerent and stupid since I "know nothing about dental and you're not the only one here,you have a toothache suck it up and wait for the dentist he's with other patients" I asked her to calm down and "please stop being rude to me ma'am" which seemed to set her off more and then she ripped off my bib while also pulling my hair and said "you're done here and I'm calling your husbands commander" and I said "why? Go ahead I did nothing wrong" and she said "you don't even know what kind of trouble you're in" so I left and went to the waiting room to pick up my records and age said I couldn't have them and I should "get the hell out". I plan on filing assault charges. She as a manager had no right to touch me in any way. I went to cove Family dental immediately after that and they saw me right away and were just the kindest people. DO NOT TO TO COVE TOTAL DENTAL and especially don't correct their staff or your gonna wind up out on your butt with a massive tooth infection that is spreading.
Sarah

Copperas Cove, TX

#20 Apr 1, 2014
I agree fully. Faith physically assaulted me for no reason other than that I felt the staff was incompetent as they couldn't even spell my name right on my paperwork after filling out my full name on the sign in. She also claimed to be the manager when I asked to speak to who's in charge. Turns out she's not. She's just a receptionist who shouldn't ever be handed a clipboard.

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