Ripoff Artists @ Alexander Ford - A M...

“"a skull is a skull"”

Since: Sep 10

Manchester, TN

#21 Sep 29, 2010
well well looky here we have a queer from effingham illinois tellin me "Dude looking at all your post you need to come from behind that monitor you hide behind and man up" ha ha the last time some snotty nosed punk called me dude 5 minutes later he was callin me daddy and swallowing my johnson like a bratwurst.has anyone but this "dude" ever even heard of effingham?i mean does a town by that name really exist?if so it must be full of queers and steers and last time i heard "the dude boy" was 'nt sporting any antlers on top of that pin head of his.honey go get my boots i feel a azz whoopin coming on,fire up the tom tom so we can find that god awful town called effingham.
Anonymous

Marietta, GA

#23 Sep 29, 2010
I was not even gonna waste my time signing up for an account on this site but I'd like to save Dr_Longbone a wasted trip Effingham, IL when i'm right here in Cookeville. Do you even read what your writing...I am sure that one guy lets another go down on him make both guy's queer as you stated. So far thru your post you have admitted that you are a queer, you question penis size, again queer, and you dont know what women want in the bedroom. HMM need i say anything else. If you feel froggy than leap. Whats one mistake on your part.

THE TRUTH

“"a skull is a skull"”

Since: Sep 10

Manchester, TN

#24 Sep 29, 2010
yawnnnn geez another pole smoker has poked his head out of the sand but only to be knocked back down like a flea on a dog,following the good docs post,hmm sounds like a troll that needs to get a life before he has a dannner boot for dinner.now you run and tell your momma the doctor treated you bad at your office visit today.here is a hint put the crack pipe down and pick up the bible.can i get a AMEN?
interesting

Maryville, TN

#25 Sep 29, 2010
Well in my personal opinion, the fact that some employer from Alexander Ford has come on here being very defensive leads me to believe they were in the wrong. Whether the car had salvaged parts on it or not the person still paid for a job to be done which wasn't. If I took my car to get fixed and it was never touched I would have took my car, and not paid! I never would have given them my only key to my car. And they would just have to take me to small claims court which would result in absolutely nothing but a waste of their time. Cause I'd refuse to pay for a service that wasn't completed. No one would pay for a dr's appt. that they never was seen for, or a haircut that wasn't given. Or even for food they never received.... this is no different. Thank you for the warning, I know that I'll stick with another dealership.
(and who says they are #1 in the region? Every car lot says the same B.S)
Something Smells

Cookeville, TN

#26 Sep 29, 2010
The Truth wrote:
It always blows my mind when people only give 1/2 the story, While reading your post I don't recall seeing nor you speaking about you bringing in a USED PCM !! not even sure if it is for your vehicle, so we as a repair facility are supposed to be responsible for used parts that you chose to purchase elsewhere, let alone who you had diag. the vehicle. Also the lady you are speaking about is the Service Advisor not the Manager. As far as customer satisfaction ratings, we are #1 in not only the district but the region as well and we did'nt get there by ripping people off. My suggestion to you is if you want your vehicle repaired properly let us diag. it and also let us use parts that Ford rec: to be used, not used from a salvage yard. KEY WORD BEING SALVAGE
If this is truly a representative from Heritage, Cookeville, Alexander Ford (or what ever you are this month) then let me tell you something about diagnosing a problem. I bring in my 2000 ZX2 with my S-belt off. Well I was told my idler pulley was bad. So I shell out major cash for repairs and the parts. 3 months later, the problem magically reoccurs. I'm not hard on my car and do not go off-roading so what gives? My dad's mechanic says that the wrong part was replaced and only gave a temporary fix. I've had nothing but problems out of the service department at the Cookeville dealership and snooty attitudes. I haven't been back since that drama last year and I'd drive my car all the way to my dad's mechanic in Jamestown and take a chance of blowing the motor than to let you jerks lay another money-grubbing finger on her.
Annnd, assuming that the new Alexander Ford team would be better-mannered I decided to go to look at a new Focus in March. I'd researched it online and new just about everything I needed to know. I found a "electric blue" one just like my ZX2 and was just about sold. I asked for a test drive and of course, like a dummy, I gave the salesman my phone number since I was 95% ready to buy. We get in the car and I start talking safety features. I ask "Does it have side curtain airbags?" This salesman feels around on the inside door frame above the window and says "I think so". He didn't seem terribly interested in selling me the car so gave up. Then the phone calls started. This guy called me at least twice a week asking me to call him back about the car. I politely waited until afterhours to call and leave a message asking him to STOP. Lesson learned as far as giving out information. I'll take my business to Toyota where they went over the car I looked at with a fine-toothed comb and discussed safety, college-grad incentives, etc. I'm not bad-mouthing Ford as a company. I've had my car for 7 years-since I got my license and it still runs like a champ with 155K. But, if I ever buy the Blue Oval again it will not be at the dealer in Cookeville. And you're number one in the district for what? Being jerks?
Guest

Nashville, TN

#27 Sep 30, 2010
Salvage? It was a 2006 Ford Focus, with a CLEAN TITLE, NO WRECKS OR ANYTHING..lol Wow, you really do pay a LOT of attention to detail there at Ford, don't you? You should be proud of yourself.

Wow, Another reason to never bring a car back there and let the fat mongoloid sign my car up as a salvaged taurus or escape and then charge me for NOT working on it again..

Evidently I'm not the only one who was blatantly lied to or screwed there, or treated badly by the crazy fat lady claiming to be the "manager of Ford"..
Something Smells

Cookeville, TN

#28 Sep 30, 2010
Guest wrote:
Salvage? It was a 2006 Ford Focus, with a CLEAN TITLE, NO WRECKS OR ANYTHING..lol Wow, you really do pay a LOT of attention to detail there at Ford, don't you? You should be proud of yourself.
Wow, Another reason to never bring a car back there and let the fat mongoloid sign my car up as a salvaged taurus or escape and then charge me for NOT working on it again..
Evidently I'm not the only one who was blatantly lied to or screwed there, or treated badly by the crazy fat lady claiming to be the "manager of Ford"..
I'd just like to get treated like a human being when I had to deal with them. I get it, I'm a 20-something female that probably doesn't know nothing about cars but I am a paying customer who only asks that my car be fixed quickly and ACCURATELY. And I wish that mechanics at any business not talk down to women. It's degrading when I have to ask my fiance, a male friend or even my dad to come with me when something happens to my car.
Yes

Cookeville, TN

#29 Oct 1, 2010
They tried so hard to rip me off. I had a ford ranger the check engine light came on. I took it to autozone to look up the code on it. It came back some emissions part. I looked it up on the internet. It was covered under an extended warranty because so many of them had went bad. I took it to ford and told them this was under warrenty and I wanted it fixed.

The guy was real smart ass and said something like we will see. Then he calls me a few hours later and said it will be $250 to fix your truck. I said why wasnt it covered under warranty. He said yes but it had a bad spark plug. I said I don't want my spark plug fixed I just want whats covered under warranty fixed. He was hateful and hung up.

I go back over to ford to pick my truck up and the guy is like you have to see the cashier for your keys. So thinking that my truck was fixed under warranty I walk in and say I need my keys. She hands them to me. As Im walking out the door the guy comes running out screaming at me saying I owe him $50. I say why he said for the diagnostic test. I said why do I owe you for a diagnostic test when it was covered under warranty. He said because it had a bad spark plug. I said you didn't fix any spark plugs why would I pay you to fix something that is under warrenty. He continued screaming at me and arguing with me in the parking lot. I was lucky I had my keys in my hand. I just drove off.

If you ever take your car to them for warranty work. Take an extra set of keys. You may never get your car back.

Since: Sep 10

Location hidden

#30 Oct 4, 2010
Yes wrote:
They tried so hard to rip me off. I had a ford ranger the check engine light came on. I took it to autozone to look up the code on it. It came back some emissions part. I looked it up on the internet. It was covered under an extended warranty because so many of them had went bad. I took it to ford and told them this was under warrenty and I wanted it fixed.
The guy was real smart ass and said something like we will see. Then he calls me a few hours later and said it will be $250 to fix your truck. I said why wasnt it covered under warranty. He said yes but it had a bad spark plug. I said I don't want my spark plug fixed I just want whats covered under warranty fixed. He was hateful and hung up.
I go back over to ford to pick my truck up and the guy is like you have to see the cashier for your keys. So thinking that my truck was fixed under warranty I walk in and say I need my keys. She hands them to me. As Im walking out the door the guy comes running out screaming at me saying I owe him $50. I say why he said for the diagnostic test. I said why do I owe you for a diagnostic test when it was covered under warranty. He said because it had a bad spark plug. I said you didn't fix any spark plugs why would I pay you to fix something that is under warrenty. He continued screaming at me and arguing with me in the parking lot. I was lucky I had my keys in my hand. I just drove off.
If you ever take your car to them for warranty work. Take an extra set of keys. You may never get your car back.
Sound like you need to take a gun than an extra set of keys, lol.
what miss D

Cookeville, TN

#31 Oct 4, 2010
wow. these are all reasons I prefer not to use dealership mechanics. They almost always rip you off, way overcharge, and don't really care about good customer service.
guest

Jamestown, TN

#32 Oct 4, 2010
Ripped Off wrote:
MUST read.. Went to Ford dealership in cookeville to have my car worked on, an almost new Focus (pcm reflash to clear a check engine light, etc;) and dropped the car off around noon, went back about 20 til 5:00 and my car was sitting in the same spot...
I go to the counter and this short fat girl (which I'm told is commonly referred to as Fat-Zilla of Cookeville Ford and is known for being rude and unhelpful) tells me "Well um, its not fixed.." I said "was it worked on?" She says "yep, but we don't know what's wrong and its not fixed.. you can pay at the window inside.." I asked her why it was in the same spot not touched, check engine lights are STILL on and the car and the driver door hasn't even been opened.." she says "I don't have to answer that and until you pay me, I don't have to answer anything! I'm the boss around here!"
Well I requested and spoke with the managers and they were somewhat understanding about the crazy power tripping fat lady but couldn't explain why the car wasn't fixed, moved or worked on but said I HAD to pay the bill for it (for nothing) whether there was proof it was worked on simply because there was a work order made, even not fixed, moved or anything..and I'm out $200.00 for it.
I'll never go back, mainly because of the rude fat lady who was so disrespectful and all out rude and upon asking around everyone told me "If you wanted to get ripped off, that is the BEST place to do so, ANYONE could tell you that..and the woman that sits at the desk in the middle of the garage is known for being rude and unhelpful, WELL KNOWN actually.. and since no one did tell me, I figure I would tell everyone so they don't make the same mistake..
contact ford moter co. in louisville ky.when they get a complaint against them they have to redeem thereself and somehow make got on that complaint,if not ford will send there rep. to find out why,Iwork for ford as aconsultant for years
Art

Cookeville, TN

#33 Oct 5, 2010
If anything, this thread has shown us that there are some really classy people that work at our local Ford dealership.

My personal opinion, go to Sparta. No matter what brand of car, the Sparta dealerships are much better to deal with. They aren't big on the high pressure stuff and if you have a problem, they'll figure it out and fix it and you don't have to worry about it not getting done. Boruff's Dodge dealership especially. I can't say I've ever had a problem there and have bought 3 cars from there.
are you kidding

Cookeville, TN

#34 Oct 5, 2010
Art wrote:
If anything, this thread has shown us that there are some really classy people that work at our local Ford dealership.
My personal opinion, go to Sparta. No matter what brand of car, the Sparta dealerships are much better to deal with. They aren't big on the high pressure stuff and if you have a problem, they'll figure it out and fix it and you don't have to worry about it not getting done. Boruff's Dodge dealership especially. I can't say I've ever had a problem there and have bought 3 cars from there.
Boruff tried to sell me a van that had an altered VIN on a used vehicle. Turned out there was a lien on the damn title when he forgot to take off a hidden VIN plate. Boruff can kiss my lilly white ass. He's a crooked snake in the grass. Someone that used to work told he that he rigs odometers quite often.
wow

Maryville, TN

#35 Oct 5, 2010
are you kidding wrote:
<quoted text>
Boruff tried to sell me a van that had an altered VIN on a used vehicle. Turned out there was a lien on the damn title when he forgot to take off a hidden VIN plate. Boruff can kiss my lilly white ass. He's a crooked snake in the grass. Someone that used to work told he that he rigs odometers quite often.
I'm curious, but how can someone sell a vehicle with a lien on the title? Cause technically the car wouldn't belong to Boruff to sell. I don't see this being true, but who knows money makes people do crazy things. Greed is a dangerous sin
Tenn

Nashville, TN

#36 Oct 8, 2010
wow wrote:
<quoted text>
I'm curious, but how can someone sell a vehicle with a lien on the title? Cause technically the car wouldn't belong to Boruff to sell. I don't see this being true, but who knows money makes people do crazy things. Greed is a dangerous sin
The vin plate was changed from another van, and they used that title/vin on the van to try and sell it.
EVERYONE knows that Ford in Cookeville is crooked and that the fat little short service worker is mean, crooked, and rude. My wife and I will never buy a car there ever again, or even think of having scheduled maintenance done there again, mainly because of her being so rude and unpleasant (at best).
- Owner of a 2010 Taurus
I Read Bull Crap

Cookeville, TN

#37 Jan 25, 2011
You people that are gripping on topics if u have a issue got and see the manager-probably nothing will get done cause what i seen there the other day the place is poorly managed-but any how you people have jobs im sure if u tell us your names there will be people on here to talk crap aboout u to. No the service writers is not a manager and ever will be but i can tell u this being number 1 in CSI reports is only when they know the customer has a new vehicle and those get surveys the rest can kiss there ass they just want your money.
Been There Too

Cookeville, TN

#38 Jan 25, 2011
I know which fat short lady you're talking about. She stands at that desk in middle of the 2 bay garage. There's another guy out there who we first spoke with who was very sweet and nice, very helpful. Then once we returned, she was there. She was so rude to my mother-in-law that she left and went to the car to wait (the new Taurus we had bought her less than 4 months ago), and while talking to her a taller gentleman came over and her tone changed immediately and did a 180, and she was nice again. He left, she was back to talking on her cell phone, smart mouthing us, and told me she was the manager and that if we had any complaints they had to go through her once we asked for that manager's name who walked up. We left, and I'll never go back again. Not to the Cookeville Alexander Group Ford anyway, to Ford yes, but not Cookeville ever again because of how we were treated.
julian st jox

Hixson, TN

#39 Jan 25, 2011
i seen some of the same jerks in the service department that worked at heritage last time i was at cookeville ford.
jmo

United States

#40 Jan 25, 2011
I Read Bull Crap wrote:
You people that are gripping on topics if u have a issue got and see the manager-probably nothing will get done cause what i seen there the other day the place is poorly managed-but any how you people have jobs im sure if u tell us your names there will be people on here to talk crap aboout u to. No the service writers is not a manager and ever will be but i can tell u this being number 1 in CSI reports is only when they know the customer has a new vehicle and those get surveys the rest can kiss there ass they just want your money.
Gripping?
ted

Charlotte, NC

#41 Jan 25, 2011
She is as big as a horse she eat all the long dongs

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