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customer

Martin, TN

#1 Oct 17, 2012
I'm so disappointed with my cable service. It just keeps going up and it seems I can't do anything about it. Any one have this problem is this area?

DeDominicis

“John Averitt is a molester.”

Since: Nov 08

Cookeville

#2 Oct 17, 2012
plenty of people have but if peopel would stop stealing charter's service i dont think prices would be so high.
truth

Martin, TN

#3 Oct 17, 2012
You hate your cable company, right? Seems like everyone does. Cable television routinely scores lower in customer satisfaction than just about anything elseóincluding congress. So why don't you just switch providers? Oh yeah, you can't. You're so screwed!

The sad truth is, most Americans don't have a choice of cable providers. Sure, there are a lot of cable companies out there, but odds are there's only one you can use.
service

Martin, TN

#4 Oct 17, 2012
Iím not going to go into the various aspects of why cable companies overall content offering are bad. That could be a number of posts all by itself. I will say that itís an absolutely joke that we still have no a-la-carte options. That is to say, no way to pick just the channels you want to get without being forced to have literally hundreds now that you could care less about.
need help

Martin, TN

#5 Oct 17, 2012
I had a couple of very simple questions regarding some charges that I needed explained to me. Well, after almost one hour of being put on hold, of being disconnect once I asked to speak w/a supervisor.

Someone immediately came on by the name of Kimani this went on for over 15 minutes just trying to get an answer. It was like a Twilite Zone.
we need change

Martin, TN

#6 Oct 17, 2012
As the sour economy and the Web start putting more pressure on the cable companies, they may be forced to consider breaking up the big bundles of channels they now insist that consumers buy and instead offer individual channels or smaller groups of channels on an ŗ la carte basis. Cable companies donít like this because they want total monthly bills to keep rising.
was decieved

Martin, TN

#7 Oct 18, 2012
Isnít this exercise a colossal waste of time and energy for customer and company alike? How can it make sense for a company to essentially penalize customers for their loyalty? What we have, especially with cable companies, is a system in which those who stick with a service the longest, and who pay their bills on time and never complain, are rewarded with ever more expensive monthly bills.
bad news

Martin, TN

#8 Oct 18, 2012
Hereís the bad news: Cable companies say you need this box to view channels on their network. Even if your TV has this functionality built-in, they still charge you for it. Over the years, the boxes have evolved from simple media converters to full-fledged High-Definition (HD) Digital Video Recorders (DVRs). Accordingly, the price you pay for this box has increased from roughly $5.00 a month to upwards of $20.00 a month.

Hereís more bad news: nobody outside the cable industry really knows how much they pay manufacturers for these boxes, but itís likely around $200.00 since you can buy a new TiVo DVR for around $250.00, which means that if youíve been ďrentingĒ your cable box for more than a year, those monthly fees are now pure profit to the cable company!

Hereís even more bad news: take a look at your power bill Ė that cable box is costing you about $30.00 per year to operate, Last year, the Natural Resources Defense Council found that an average HD DVR set-top box consumed about 275 kilowatt hours of electricity per year, whether youíre watching TV or not. Thatís two-thirds the power consumption of a 21-cubic-foot refrigerator!
what

Crossville, TN

#9 Oct 18, 2012
Quit expecting something for nothing. TV service prices are LOW considering. They have to subsidize a TON (in the form of commercials, and bundling channels which is why you can't buy individual channels) to get the price to a point that is responsible for most consumers. Most being the keyword here. You apparently can't afford it to begin with.
unhappy

Martin, TN

#10 Oct 18, 2012
what wrote:
Quit expecting something for nothing. TV service prices are LOW considering. They have to subsidize a TON (in the form of commercials, and bundling channels which is why you can't buy individual channels) to get the price to a point that is responsible for most consumers. Most being the keyword here. You apparently can't afford it to begin with.
I don't expect something for nothing, I don't mind paying for the use of cable for my internet and tv. I don't need a phone line because I have a cell phone and never use a home phone. I resent my cable co. going up over 20 dollars in 2 mos.and when I call to find out why they CANNOT give a reason or explain it, while being shifted around to different people, I spent probably an hour trying to get answers. Time wasted take it or do without. What a bad attitude for a co. to have. I've been a customer for over 10 yrs. and this is the thanks I get.
consumer

Martin, TN

#11 Oct 18, 2012
Cable/Satellite Services Ė Many consumer filed complaints that cable and satellite companies lured them into contracts over the telephone with low promotional price quotes and then charged them three times as much as their monthly bills because of additional services that were not disclosed over the phone. Consumers also frequently complained about termination fees that were not clearly disclosed when the service was purchased. This happens ALL the time. Could it be considered lying to the cusomers?
howdy

Cookeville, TN

#12 Oct 18, 2012
was decieved wrote:
Isnít this exercise a colossal waste of time and energy for customer and company alike? How can it make sense for a company to essentially penalize customers for their loyalty? What we have, especially with cable companies, is a system in which those who stick with a service the longest, and who pay their bills on time and never complain, are rewarded with ever more expensive monthly bills.
You are so right!!! Often you can call and get them to give you a promotional rate for 6 months. Who wants to do this every six months?
tired of being lied to

Martin, TN

#13 Oct 19, 2012
If youíre that consumer, youíll pay whatever it is the local cable player wants to charge you, because that local cable operator isnít constrained by competition or regulatory oversight. They can add charges to you bill for (whatever) and they cannot explain the reason for it.
customer

Martin, TN

#14 Oct 21, 2012
Would anyone share which is better in their opinion, cable or dish?

DeDominicis

“John Averitt is a molester.”

Since: Nov 08

Cookeville

#16 Oct 23, 2012
Like i said, charter would be fantastic if people would stop stealing from them.
used

Martin, TN

#17 Oct 23, 2012
DeDominicis wrote:
Like i said, charter would be fantastic if people would stop stealing from them.
If you know someone is stealing from cable it is your duty to report them. Seems cable steals from their customers all the time by adding more unexplained charges to their bills'
fr33th3h3r8

Portage, MI

#18 Oct 23, 2012
DeDominicis wrote:
Like i said, charter would be fantastic if people would stop stealing from them.
STFU Defleabags... The correct answer is....
If cable companies would simply practice better security measurements then they wouldn't get a5sraped as much as they are... But simply put they OWE it to the customers and end users of their networks to keep their end secure and running smoothly... As much money they're rolling in this shouldn't be a issue at all for a expert network engineer to do in seconds... BUT BUT no no they want to keep it stupid easy and wide open so they can have the opportunity to make money on the side of the law... Ie whereas they can pursuit and sue and try squeezing hundreds of thousands of dollars from a case in court usually pending against one whom does his research and has a hobby of testing devices and vunerablies etc...( CSO) aka cheif security officer) David Nelson of Charter networks... Should be able to secure the hellva outta this towns network segement with one simple command... Enforce BPI+ on the CMTS you fu#king dumbas5 quit slacking at your job and Fu#king the shareholders along with the customers for Lolz and pure profit!!!! YOU SUCK...

Defleabags plz STFU and jump off a bluff....No one still gives a sh#t bout your pathetic inputs. Here nor anywhere at all on the interwebs Kay ;-)
smores

Pigeon Forge, TN

#19 Nov 3, 2012
Change to DirecTV. Its the best!
customer

Martin, TN

#20 Nov 3, 2012
What is better about direct?
I want to change, but what usually happens with any co. after you switch over, they start raising their rates. I've been with cable over 10 yrs but new customers can get tv and internet much cheaper than me. Why? When it first started going up I dropped back to just (basic tv) because I cannot afford to pay more, then in just a few mos over $20 a month added on to my bill they couldn't explain why.

DeDominicis

“John Averitt is a molester.”

Since: Nov 08

Cookeville

#21 Nov 10, 2012
Just as many people are disatisfied with direct as they are with charter.

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