Randolph/Monroe county DHS in Chester

Randolph/Monroe county DHS in Chester

Posted in the Columbia Forum

“God loves you!”

Since: Oct 12

Cape Girardeau/Jackson

#1 Oct 26, 2012
I called DHS in Chester today for the sole purpose of getting some information. It took forever to get through to someone and when I finally did the lady was rude and had absolutely no idea of what I was talking about but still told me what her OPINION was on the subject. When I asked her if she was sure that this in fact was the truth and not just her opinion (or at least her best guess) she assured me it was.
I politely asked her how she could be so certain when just a minute before she didn't even have any idea of what I was asking about and hadn't asked anyone or tried to look up the answer.
Needless to say the phone call didn't last much longer.
Has anyone else in Randolph/Monroe counties experienced this kind of behavior when calling there.
It's not like I was asking for her to give me anything more than just (factual) information.
Are there other county DHS offices that are more knowledgable (of state policies/laws) and helpful than there?
Does anyone have any suggestions of where to call for information or at least resources of places to get information??
I called Springfield AND Chicago and all I got was a recording telling me they were helping other callers and to call back. The call was then dropped, I didn't even have the option of holding.

Thanks for any and all help you can give me. Have a great weekend.
huh

United States

#2 Oct 26, 2012
Yes, I've been treated rudely there. They seem to think they're a private company down there as opposed to civil servants. Try the closest courthouse for a flyer

“God loves you!”

Since: Oct 12

Cape Girardeau/Jackson

#3 Oct 26, 2012
huh wrote:
Yes, I've been treated rudely there. They seem to think they're a private company down there as opposed to civil servants. Try the closest courthouse for a flyer
Thanks huh? I'll do that Monday!!
I can help

United States

#4 Oct 27, 2012
What kind of information are you looking for? How can someone tell you where to get info if we don't know what info you need?

“God loves you!”

Since: Oct 12

Cape Girardeau/Jackson

#5 Oct 27, 2012
I can help wrote:
What kind of information are you looking for? How can someone tell you where to get info if we don't know what info you need?
He there! I'm actually calling the Governors office Monday and should finally get the information I'm looking for, but thanks for being willing to help!!
Have a great weekend!
welfare for all

Columbia, IL

#6 Nov 7, 2012
i went to the east saint louis office and yes i had to wait but at least i accomplished want i needed that day. took 2 months at the chester office and still didn't get anywhere
Food Stamped

Marissa, IL

#7 Nov 9, 2012
This is why you see so many folks getting charged with fraud. No one knows what the rules are.
booger

Columbia, IL

#8 Nov 9, 2012
i have had nothing but issues with the monroe/randolf dhs. i was on wic when i was in school in madison county (whose office is extremely helpful, efficient, etc) and then we moved to columbia and were transferred to the chester office.

they were mean, and confused all the time. they acted like every paper they had to hand me was an inconvenience to them. that, compounded with the fact that the office is in CHESTER, and the small amount of groceries i did receive could be bought with the gas i spent driving there, kinda forced me out of the program. now, nearly 8 years later, they still send me mail once a month asking me to make an appointment, despite no longer qualifying for any of it. completely inefficient.
Wow

Millstadt, IL

#9 Nov 11, 2012
Let me guess... You voted for Obama.
boom

Columbia, IL

#10 Nov 12, 2012
let me guess ... you're an jerk?
er rang

Saint Louis, MO

#11 Nov 12, 2012
let me guess....you need to go F yourself?

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