Uninsured Turned Away At Memorial Hospital

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Since: Aug 11

Location hidden

#1 Feb 24, 2012
Yes it is true! Memorial Hospital in Colorado Springs turned away another uninsured person at it's Emergency Room and the man died while being driven by a friend to a hospital in Denver. This is the forth case that we know of within the past six months where someone uninsured died after the ER at Memorial refused treatment. Federal law requires that all hospitals treat emergency cases whether the patient has health insurance or not but both Penrose and Memorial claim they are "private hospitals" and can refuse anyone. Last September a woman took a taxi to Memorial complaining of chest pains and breathing problems. She called her daughter and said the ER would not see her because she was uninsured and was found dead at the bus stop in front of the ER. There are thousands of uninsured people living in Colorado Springs who cannot for whatever reason go all the way to Denver in the event of a medical emergency.
American

Colorado Springs, CO

#2 Feb 24, 2012
Perhaps they should look into getting insurance.
There is not enough information here to make any kind of a judgement.

“ROCK ON ROCKERS!!”

Since: Mar 11

Rockin' USA ;)

#3 Feb 24, 2012
EMERGENCY...WHAT THE FREAK don't these two hospitals get. You see the patient, you treat the patient and then you send a bill...just as any other business would do. It's easy to say, "get insurance"; BUT in an emergency, you need instant medical care at that moment. How do you think Jesus would act in this situation? Did he happen to ask the little crippled children if their parents had health insurance at the time he healed them? All about the almighty buck, where's the human compassion?
American

Colorado Springs, CO

#4 Feb 24, 2012
It is easy to make individual cases of sad situations and ask "where's the compassion?" However, step away from the emotions for one minute. Isn't it better to ask where's the family?, where's the church?, where are the charities?
There is so much abuse of the "entitlement" system in the US that the country is going bankrupt as we spend and spend in the name of "compassion".
Brian Newsome

Colorado Springs, CO

#5 Feb 24, 2012
This is Brian Newsome, in Memorial public relations. Memorial treats anyone, regardless of his or her ability to pay. While I cannot discuss a specific patient's situation, under federal privacy law, I can assure you that we are compliant with EMTALA, a federal law which states that all patients in an emergency get care.

If you have specific concerns, I can help you get in touch with a patient representative to look into the situation further.

Since: Aug 11

Location hidden

#6 Feb 24, 2012
Brian Newsome wrote:
This is Brian Newsome, in Memorial public relations. Memorial treats anyone, regardless of his or her ability to pay. While I cannot discuss a specific patient's situation, under federal privacy law, I can assure you that we are compliant with EMTALA, a federal law which states that all patients in an emergency get care.

If you have specific concerns, I can help you get in touch with a patient representative to look into the situation further.
A patient representative does not represent the patient at Memorial Hospital! They are more legal representatives for the hospital. And your public relations department can try to spin this but four (4) deaths in less than six months because your hospital refused to treat them because they were uninsured is reprehensible. No one should be forced to leave the ER to go out and die alone at the bus stop on the hospital front lawn! There is no excuse.

“ROCK ON ROCKERS!!”

Since: Mar 11

Rockin' USA ;)

#7 Feb 25, 2012
mitewarrior77 wrote:
<quoted text>
A patient representative does not represent the patient at Memorial Hospital! They are more legal representatives for the hospital. And your public relations department can try to spin this but four (4) deaths in less than six months because your hospital refused to treat them because they were uninsured is reprehensible. No one should be forced to leave the ER to go out and die alone at the bus stop on the hospital front lawn! There is no excuse.
Just goes to show you and the world that even a hospital is a corporation...all about the almighty buck. Forget "your needs or your concerns", if ya don't follow the business rules, you are NOT playing their game, which means you could be on the losing end. So, WHO is to blame in these deaths, the employee WHO is only following orders from headquarters or the head honcho who makes the rules? Does an employee risk losing their job by offering compassion and waiving the rules and admit this emergency patient or feel the pit of guilt in knowing that this person died because of being rejected by the hospital's rules against the uninsured, knowing that THEY HAD THE CHOICE...OR DID THEY, REALLY. Am sure after lawsuits have been directed at this hospital, perhaps the rules will be re-written...OR WILL THEY?
Brian Newsome

Colorado Springs, CO

#8 Feb 29, 2012
I'm sorry you feel that way, because we come to work each day for exactly the opposite reasons. Memorial prides itself in taking everyone who comes in our doors, sometimes when no others will. I can't speak for other organizations.I regularly hear amazing stories about our nurses who care for the homeless, the abused, the mentally ill, treating them all with dignity and respect.

I'm guessing minds are made up in this forum, judging from these comments, but for the record nothing could be further from the truth.

-Brian Newsome, public relations

Since: Aug 11

Location hidden

#9 Feb 29, 2012
Brian Newsome wrote:
I'm sorry you feel that way, because we come to work each day for exactly the opposite reasons. Memorial prides itself in taking everyone who comes in our doors, sometimes when no others will. I can't speak for other organizations.I regularly hear amazing stories about our nurses who care for the homeless, the abused, the mentally ill, treating them all with dignity and respect.

I'm guessing minds are made up in this forum, judging from these comments, but for the record nothing could be further from the truth.

-Brian Newsome, public relations
I could type the names of the four souls who died after being refused service but what about the people your hospital turned away who didn't die! Your ER doctor Bowen is directly responsible for at least one of the cases I refer to.
Brian Newsome

Colorado Springs, CO

#10 Feb 29, 2012
mitewarrior77 wrote:
<quoted text>
I could type the names of the four souls who died after being refused service but what about the people your hospital turned away who didn't die! Your ER doctor Bowen is directly responsible for at least one of the cases I refer to.
As I said in a previous post, we cannot discuss specific patients publicly. At this point, I'm not sure there's more to discuss. We treat everyone regardless of their financial circumstances, and we only discharge people who have been deemed medically fit. We do have a process in place to address grievances when someone feels they were not given the highest quality care. I'm sorry you feel differently, but I nonetheless appreciate you sharing your concerns.

-Brian Newsome

Since: Apr 10

Colorado Springs, CO

#11 Feb 29, 2012
mitewarrior77 wrote:
Yes it is true! Memorial Hospital in Colorado Springs turned away another uninsured person at it's Emergency Room and the man died while being driven by a friend to a hospital in Denver. This is the forth case that we know of within the past six months where someone uninsured died after the ER at Memorial refused treatment. Federal law requires that all hospitals treat emergency cases whether the patient has health insurance or not but both Penrose and Memorial claim they are "private hospitals" and can refuse anyone. Last September a woman took a taxi to Memorial complaining of chest pains and breathing problems. She called her daughter and said the ER would not see her because she was uninsured and was found dead at the bus stop in front of the ER. There are thousands of uninsured people living in Colorado Springs who cannot for whatever reason go all the way to Denver in the event of a medical emergency.
In all the time that I have spent at Memorial as staff and as a patient, not once did I ever hear or see anyone be turned away from Memorial for any reason!

I have seen a drunk be discharged and two hours later I found him passed out in front of Burger King on Union and Platte.

AMR picked him up and brought him back to Memorial and they treated him!

Memorial does not turn people away, there has to be more to the story then you might be aware of!

Have people been sent to another hospital because Memorial has to go on divert because there are no beds available and the Operating Room is at max capacity?

The answer to that one is YES!

But to turn down a patient with chest pain and shortness of breath is total BULLSHIT!

If a patient comes in with those symptoms this is what happens and the order in which it happens:

1. The Emergency Room Tech will ask the patient for their name, date of birth and what symptoms they are having!

2. Patient is then taken back to triage where the patientís vitals are taken and an EKG is done!

3. If there are any abnormal results the patient is immediately taken Pod 1 and the treatment continues.

4. If it is found the patient is not having a life threatening event, they are taken to the first available bed for further treatment!

5. It is well after they get to their room before they have their first contact with the patient access person who is the only person in the Emergency Room that will ever ask a patient for any insurance information!

6. So by the time any of the staff is even aware of the fact that the patient doesn't have the ability to pay they have already started treating the patient!

As I someone who owes Memorial over 6000.00 dollars in co-pays I know the system and how it works.

SO I WILL TELL ANYONE THAT SAYS MEMORIAL TURNS AWAY PATIENTS, THAT THEY ARE FULL OF SHIT!!

Since: Apr 10

Colorado Springs, CO

#12 Feb 29, 2012
Colorado Chick wrote:
<quoted text>Just goes to show you and the world that even a hospital is a corporation...all about the almighty buck. Forget "your needs or your concerns", if ya don't follow the business rules, you are NOT playing their game, which means you could be on the losing end. So, WHO is to blame in these deaths, the employee WHO is only following orders from headquarters or the head honcho who makes the rules? Does an employee risk losing their job by offering compassion and waiving the rules and admit this emergency patient or feel the pit of guilt in knowing that this person died because of being rejected by the hospital's rules against the uninsured, knowing that THEY HAD THE CHOICE...OR DID THEY, REALLY. Am sure after lawsuits have been directed at this hospital, perhaps the rules will be re-written...OR WILL THEY?
AGAIN!

In all the time that I have spent at Memorial as staff and as a patient, not once did I ever hear or see anyone be turned away from Memorial for any reason!

I have seen a drunk be discharged and two hours later I found him passed out in front of Burger King on Union and Platte.

AMR picked him up and brought him back to Memorial and they treated him!

Memorial does not turn people away, there has to be more to the story then you might be aware of!

Have people been sent to another hospital because Memorial has to go on divert because there are no beds available and the Operating Room is at max capacity?

The answer to that one is YES!

But to turn down a patient with chest pain and shortness of breath is total BULLSHIT!

If a patient comes in with those symptoms this is what happens and the order in which it happens:

1. The Emergency Room Tech will ask the patient for their name, date of birth and what symptoms they are having!

2. Patient is then taken back to triage where the patientís vitals are taken and an EKG is done!

3. If there are any abnormal results the patient is immediately taken Pod 1 and the treatment continues.

4. If it is found the patient is not having a life threatening event, they are taken to the first available bed for further treatment!

5. It is well after they get to their room before they have their first contact with the patient access person who is the only person in the Emergency Room that will ever ask a patient for any insurance information!

6. So by the time any of the staff is even aware of the fact that the patient doesn't have the ability to pay they have already started treating the patient!

As I someone who owes Memorial over 6000.00 dollars in co-pays I know the system and how it works.

SO I WILL TELL ANYONE THAT SAYS MEMORIAL TURNS AWAY PATIENTS, THAT THEY ARE FULL OF SHIT!!

Since: Apr 10

Colorado Springs, CO

#13 Feb 29, 2012
Brian Newsome wrote:
This is Brian Newsome, in Memorial public relations. Memorial treats anyone, regardless of his or her ability to pay. While I cannot discuss a specific patient's situation, under federal privacy law, I can assure you that we are compliant with EMTALA, a federal law which states that all patients in an emergency get care.
If you have specific concerns, I can help you get in touch with a patient representative to look into the situation further.
Brian,

As part of the 3RD FLOOR STAFF you have proven that those Suits on the 3RD FLOOR really don't even know how things work in the real part of the hospital.

If you or anyone on the 3RD Floor knew the system, then you or any of the 3RD Floor Suits would have been able to explain the steps of patient care given to everyone that comes to Memorial ER for care!

It took an ex-employee who cares about Memorial and the people who work there to explain the steps of care in the ER!

But like all of the SUITS on the 3RD Floor, you could give a ratís ass about the staff that works at Memorial, to all of you Suits screw the staff and save a buck!

I bailed that turkey farm shortly after Mr. Peters retired and I'm glad I did.

You treat regular hospitals staff personnel like kids and then wonder why there are so many unhappy staff working there.

The Suits on the 3RD Floor are the main reason people think of Memorial the way that they do, that they are nothing but a bunch of Bean Counting, Back Stabbing, Cold Hearted SUITS!

You know what Brian?

They are 100% correct in thinking that way!

Since: Aug 11

Location hidden

#14 Feb 29, 2012
You don't know who I am and I don't know who you are. But in my hand is a very large file with a copy of a multi- million dollar lawsuit that was filed against your employer and the file has copies of letters from your employers attorneys, some patient rep named Ms. Clark and even a letter from Margaret Sabin, your CEO. So you obviously are not well informed. As it should be, they are keeping their wrong doings quite. And they will settle after a time because they know what they did in this case and many others. I could post specifics, including names, dates, and even info from the media but what's the point. Very few people are responding to this thread. I just find the practice of turning away emergency cases outrageous.

Since: Apr 10

Colorado Springs, CO

#15 Mar 1, 2012
mitewarrior77 wrote:
You don't know who I am and I don't know who you are. But in my hand is a very large file with a copy of a multi- million dollar lawsuit that was filed against your employer and the file has copies of letters from your employers attorneys, some patient rep named Ms. Clark and even a letter from Margaret Sabin, your CEO. So you obviously are not well informed. As it should be, they are keeping their wrong doings quite. And they will settle after a time because they know what they did in this case and many others. I could post specifics, including names, dates, and even info from the media but what's the point. Very few people are responding to this thread. I just find the practice of turning away emergency cases outrageous.
I do not work at Memorial and haven't worked there in years; the only time I go to Memorial is as a patient!

If you look at my post to Memorial's mouth piece Brian, you will be able to see how I feel towards the Suit on the 3RD FLOOR!

In my post, I stated the normal steps that take place when a patient arrives to the front door of the ER!

Like I said in my post, in the 9 years that I worked at Memorial I never heard of anyone not getting treated for a life threatening problem.

Could it have happen after I left?

Maybe, but with the steps that you go through before you have patient access come and see for you insurance information I don't see it could happen!

They will settle because it is cheaper, not because they are wrong.

When you go to a jury, the hospital will always be found guilty and be ordered to pay big bucks!

Your argument only proves some shyster lawyer will make lot money!

Because the hospital doesn't want have a jury decide the award and the plaintiff's lawyer will make more money by settling than going to court.

By settling you get paid quicker because there are no appeals!
Brian Newsome

Colorado Springs, CO

#16 Mar 1, 2012
A Creeker wrote:
<quoted text>
Brian,
As part of the 3RD FLOOR STAFF you have proven that those Suits on the 3RD FLOOR really don't even know how things work in the real part of the hospital.
If you or anyone on the 3RD Floor knew the system, then you or any of the 3RD Floor Suits would have been able to explain the steps of patient care given to everyone that comes to Memorial ER for care!
It took an ex-employee who cares about Memorial and the people who work there to explain the steps of care in the ER!
But like all of the SUITS on the 3RD Floor, you could give a ratís ass about the staff that works at Memorial, to all of you Suits screw the staff and save a buck!
I bailed that turkey farm shortly after Mr. Peters retired and I'm glad I did.
You treat regular hospitals staff personnel like kids and then wonder why there are so many unhappy staff working there.
The Suits on the 3RD Floor are the main reason people think of Memorial the way that they do, that they are nothing but a bunch of Bean Counting, Back Stabbing, Cold Hearted SUITS!
You know what Brian?
They are 100% correct in thinking that way!
A Creeker, thanks for explaining in more detail our ER procedures. Very helpful. I must say, though, that the culture at Memorial today is very different from when you left. Our CEO is an ER doc, our CSO is a critical care nurse, and our CIO is also an ER doc. Almost everyone on the exec team has a clinical background. Our execs have regular meetings with employees, even the overnight shift, just to hear their concerns and answer questions. All of that said, I'm not on the exec team or a suit. I work in the "pole barn," a modular building, and I'm just the pr guy.
Brian Newsome

Colorado Springs, CO

#17 Mar 1, 2012
mitewarrior77 wrote:
You don't know who I am and I don't know who you are. But in my hand is a very large file with a copy of a multi- million dollar lawsuit that was filed against your employer and the file has copies of letters from your employers attorneys, some patient rep named Ms. Clark and even a letter from Margaret Sabin, your CEO. So you obviously are not well informed. As it should be, they are keeping their wrong doings quite. And they will settle after a time because they know what they did in this case and many others. I could post specifics, including names, dates, and even info from the media but what's the point. Very few people are responding to this thread. I just find the practice of turning away emergency cases outrageous.
I think you may be thinking of a different hospital. Margaret Sabin is CEO of Penrose-St. Francis Health Services, which is the other hospital in town. Our CEO is Larry McEvoy.

Since: Apr 10

Colorado Springs, CO

#18 Mar 2, 2012
Brian Newsome wrote:
<quoted text>
I think you may be thinking of a different hospital. Margaret Sabin is CEO of Penrose-St. Francis Health Services, which is the other hospital in town. Our CEO is Larry McEvoy.
That is a good catch on the CEO's!

I will still have to say there is a real disconnect between the 3RD Floor and the over all staff; though it may not be as bad as it was when I was there, the problems still exist!

Since: Apr 10

Colorado Springs, CO

#19 Mar 2, 2012
mitewarrior77 wrote:
You don't know who I am and I don't know who you are. But in my hand is a very large file with a copy of a multi- million dollar lawsuit that was filed against your employer and the file has copies of letters from your employers attorneys, some patient rep named Ms. Clark and even a letter from Margaret Sabin, your CEO. So you obviously are not well informed. As it should be, they are keeping their wrong doings quite. And they will settle after a time because they know what they did in this case and many others. I could post specifics, including names, dates, and even info from the media but what's the point. Very few people are responding to this thread. I just find the practice of turning away emergency cases outrageous.
mitewarrior77,

Looks like that very large file you have in hand has been shot full of holes by Brian pointing the CEO error!

What do you have to say in reply to Brian's post?

You could say that you might have made a mistake on which hospital was being sued for turning away patients from their ER!

That would be a good start!

Before you post something on topix or anywhere else, you might take the time to verify the information that using!

I made that mistake once and I now always verify my information, because I don't like looking like you do right now!
knows

United States

#20 Mar 4, 2012
Get ready people this is only the beginning.

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