Review: Clear Water Real Estate Ent

Review: Clear Water Real Estate Ent

Posted in the Colfax Forum

Rachel Carter

Lakeville, MN

#1 Jun 17, 2009
*DO NOT use Clearwater for your rentals. I am a college student, and was completely taken for a ride when it came to the return of my security deposit. Clearwater took out ludicrous charges for things that my roomates and I had done a thorough job cleaning. When we left, the house was in better shape than when we moved in; yet they took over $100 (nearly half) of our security deposit.

NOT WORTH IT!!!!!!! Use Ed Garlick ( edjrentals.com ) instead. I'm going back to him after using these people because he doesn't try to take advantage of college students.
Ashley

Hudson, WI

#2 Jul 10, 2009
I agree that these people should NOT BE USED as a landlord. As said above they charge your security deposit for ridiculous things and when we moved out, NONE of our deposit was given back and the house was better than when we moved in. They completely take advantage of college students who are most likely moving on their own for the first time. Very unprofessional and all they want is your money!! RENTER BEWARE!
Coty

Eau Claire, WI

#3 Aug 14, 2010
they are already taking me for all i'm worth they wanna charge u for anything they can see wrong with the house even if you didnt do it plus they dont have the courtesy to knock or call before they walk in your door they just come in when they want a holes never use them

“Reality has a liberal bias.”

Since: Jan 09

Location hidden

#4 Aug 14, 2010
They are still better than PPMC
Mark

Eau Claire, WI

#5 Aug 17, 2010
It's people like this that give landlords the nick name "slum" lords. Out of our security deposit of over $300 we received just under $90 back. We spent over 12 hours cleaning the house before we moved out, yet they some how managed to find $400 worth of cleaning charges to bill us for. My roommate, who has OCC and would complain if the bathroom had a spec of hair in it, was in charge of cleaning the bathroom and spent three hours on it and they managed to charge us for an additional 2 hours of cleaning. To top it off, they try to charge for carpet cleaning, which is there responsibility. Avoid them at all costs or you will be taken for a ride. My advice if you do rent from them, take pictures.
clearwater renter

Eau Claire, WI

#6 May 7, 2012
what do you mean take pictures? when, why?
AJB

Eau Claire, WI

#7 Jan 4, 2013
Been with them for 18 months, and haven't had a single problem. They've always responded to maintenance calls promptly and nobody has EVER just come into our place! By the way, the lease states that you will pay for professional carpet cleaning when you leave. You can opt to hire a professional crew and turn in your receipt or they will have it cleaned for you. You check the option you want when you sign the lease. If you put nails in the wall, you're going to have to pay for someone to fill them and touch up paint as a minimum. None of the above complaints seem out of the norm, and we have moved around ALOT!
Albert

Eau Claire, WI

#8 Jun 1, 2013
Unfortunately have signed with Clearwater and am already having problems..we have paid first and last months rent but my roommate did not leave all post dated checks so they won't allow me to move in. Btw they cannot charge for carpeting cleaning even if in the lease violate ATCP 134 Wisconsin law! Protect your rights
previous renter

Eau Claire, WI

#9 Aug 28, 2013
Clearwater takes advantage of everyone. I am married with a baby and moved out earlier this year. We received a letter saying we owed them over $400(this was after they took ALL our security deposit)They charged us for repainting the entire apartment. They said there was soot and smoke stains on the walls, when no one ever smoked in the apartment and we never had candles Just a forewarning.
Happy Renter

River Falls, WI

#10 Nov 23, 2016
I LOVE RENTING FROM CLEARWATER!:) Rent is fair price...Office staff is kind & friendly....Snow removal is done, promptly....Maintenance Guy is awesome=responds right away & very knowledgeable/can fix anything....My questions/concerns are addressed immediately...I strongly recommend renting from Clearwater :)
Jane Glasow

Saint Paul, MN

#11 Jun 12, 2017
DO NOT RENT FROM CLEARWATER REAL ESTATE! 224 Broadway Eau Claire They issued the wrong key and when I tried to get into the apartment on a weekend, was locked out. I had to figure out who to call and then sit and wait for maintenance to arrive. I had to leave the apartment unlocked if I had to leave as I had no key to relock the apartment. I had to again call maintenance when I left for the weekend to relock the apartment. All of the repair work still had not been done and the apartment had not yet been cleaned. I called Clearwater and they stated that I had to drive all the way back out during business hours to get the right key, even though it was their fault that they gave me the wrong key. They stated that the apartment had been professionally cleaned and I was told that by both Sandy and Jane in the office. They said they had the documentation to prove it. This was a complete lie! I brought a carpet cleaner to redo the bedroom. The water was completely black and it took me 2 hours to steam clean. Then I started in the living room and the water was black. I ran out of carpet cleaner and had to stop. The toilet seat was rusted, the toilet ran, much of the caulking was missing in the bathroom, the plaster was coming off in the bathroom, they hadn't washed walls, painted, removed all of the nails/nail holes, there was rust all around the sinks and faucets, there was a slat missing from the vertical blinds, the cupboards were coated in something yellow and sticky, the drawers were not empty or clean ( cereal, crumbs. dirt in the drawers. A broken towel hanger still hung above the sink and had not been removed, the lights in the ceiling fan were filled with dirt, the fan blades coated with dust, etc. etc. etc.

Clearwater was unwilling to do anything about the issues discussed and actually hung up on me. They have simply been miserable to work with and I would NOT recommend them to anyone.
Jane Glasow

Saint Paul, MN

#12 Jun 12, 2017
DO NOT RENT FROM CLEARWATER REAL ESTATE! They issued the wrong key and when I tried to get into the apartment on a weekend, was locked out. I had to figure out who to call and then sit and wait for maintenance to arrive. I had to leave the apartment unlocked if I had to leave as I had no key to relock the apartment. I had to again call maintenance when I left for the weekend to relock the apartment. All of the repair work still had not been done and the apartment had not yet been cleaned. I called Clearwater and they stated that I had to drive all the way back out during business hours to get the right key, even though it was their fault that they gave me the wrong key. They stated that the apartment had been professionally cleaned and I was told that by both Sandy and Jane in the office. They said they had the documentation to prove it. This was a complete lie! I brought a carpet cleaner to redo the bedroom. The water was completely black and it took me 2 hours to steam clean. Then I started in the living room and the water was black. I ran out of carpet cleaner and had to stop. The toilet seat was rusted, the toilet ran, much of the caulking was missing in the bathroom, the plaster was coming off in the bathroom, they hadn't washed walls, painted, removed all of the nails/nail holes, there was rust all around the sinks and faucets, there was a slat missing from the vertical blinds, the cupboards were coated in something yellow and sticky, the drawers were not empty or clean ( cereal, crumbs. dirt in the drawers. A broken towel hanger still hung above the sink and had not been removed, the lights in the ceiling fan were filled with dirt, the fan blades coated with dust, etc. etc. etc.

Clearwater was unwilling to do anything about the issues discussed and actually hung up on me. They have simply been miserable to work with and I would NOT recommend them to anyone.

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