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trying someone new

Morris, IL

#4 Jun 22, 2009
Try Christy Connley from Gooselake. She has a grooming service in her home. She seems really nice and has been doing this for about 20 years. She also works for a vet on the weekends. We will be booking with her for out next haircut! I have a difficult dog and she is willing to work with her to get her past the damage another groomer has already done.
Groomer

Bonfield, IL

#5 Jun 22, 2009
If your dog comes in matted to the bone, yep.. All that can be done is the dog is shaved down for the health, pain factor, and the best look that can be attained. If you didn't know that...Maybe you shouldn't have a dog you can't take care of.
Unhappy customer wrote:
I had the same experience. I couldn't get my dog in at the usual place so I tried this place. She came back totally shaved down. Now here's my question:
When a dog is dropped off to be groomed, shouldn't a professional, trained groomer be able to take a look at the dog and determine there's a chance it may have to be shaved? And if so, don't you think the right thing to do is TELL THE OWNER
B E F O R E
you do it so they at least have the option of walking out the door with the dog or telling the groomer over the phone, "never mind, I'll come pick my dog up"?
My dog walked around in November with no hair looking like a damned otter because of that place.
For the record, I've had nothing but good experiences at The Clip and they have never shaved my dog down, even tho a couple of times I have taken her in there looking worse than she did the time All Paws shaved her down.
Dawn Carter

Bonfield, IL

#6 Jun 22, 2009
If you understood the coat would be shorter than you wanted due to the coat condition and when you received a call from me to verify we couldn't save the coat (That is the procedure)If we cant contact you, we wait for you to contact us...
I can't help the way the dog comes into the shop. The comfort of the pet comes first. If you'd planned honestly to be in a dog show, you'd most likely been grooming your dog multiple times daily and not allowing matting in the first place.
I imagine all of this stem from one person trying to fraud me into paying for an injury her dog sustained prior to visiting my shop. It's very sad and unfortunate that her dog was injured. But blunt force trauma did NOT occur at my shop. As a matter of fact... it was the only dog, and I had three people working on that dog and the owner stayed for the groom. The dog refused to walk into my shop, we carried it all around.... I did the best I could. When 2 days later the lady comes in claiming I injured her dog... It's simply not true. While that owner was there, she was telling me how The Clip killed her cat during a groom last year! Hmmmm sounds pretty fishy to me. I realize that I will never be able to make everybody happy 100% of the time. In times like these, some people want someone else to be the blame instead of taking responsibility for their own action or lack there of. That's life and business. I am a grooming school graduate, licensed, and an insured groomer who loves all animals. I am offended, yet I understand there will always be people who in animosity find comfort in hurting others.
Dogs have personalities just like people, and as a groomer I find a few owners much more vicious than their pets! I do the best I can... and no pet is ever... EVER... without respect in my shop! Even the ones who try to eat me alive!!!:) I guess 4,000 happy pets and owners and this handful... well... I hope you find a groomer with half as much heart as I. I groom because I love it, not because I have to make a living on it. There is a difference. Not all dogs are easy to groom, and not all owners are easy to please.
pet lover wrote:
<quoted text>
I can personally complain about the quality! They shaved my poor little dog bald. We took her in for a trim. We understood that they were going to have to cut her shorter than I wanted. When she was picked her up she was shaved down to the skin!!! They didn't even call me to ask if it would be ok. We intended to show her in a Paul Mitchell dog show. Well not any more! Good thing it is warm out because she is freezing from being naked! I have heard about the dog that just went through major surgery this week for a broken leg and dislocated hip after being groomed there! I can't complain about the poor haircut after hearing that but am concerned of what could have happeded to my puppy while she was there. I hope the other dog recovers quickly and ends up with a full recovery!
ownerofwelltaken careofpet

Morris, IL

#7 Jun 22, 2009
Groomer wrote:
If your dog comes in matted to the bone, yep.. All that can be done is the dog is shaved down for the health, pain factor, and the best look that can be attained. If you didn't know that...Maybe you shouldn't have a dog you can't take care of.
<quoted text>
Sometimes it is simply a lazy groomer or if they make a mistake and chop the dogs hair they blame the owner and say it had to be shaved! Either way the owner of the dog should be notified before they shave the dog to the bone! Just like a crappy groomer to make up excuses for the poor job they do!
Very Happy Customer

Bonfield, IL

#8 Jun 22, 2009
I've had all 4 of my pets there several times, Dogs and cats and she did an excellent job with all of them! Very gentle and loving to my pets. They are always happy to go to the groomer!
A Seniors View

Bonfield, IL

#9 Jun 22, 2009
My dogs go there. She offers discounts to seniors, and she's groomed my dog free when I had hardship. Seniors love her for her heart and compassion. She treats the animals superior to anywhere else I have ever gone. I am always welcomed to stay for the visit.
A Seniors View

Bonfield, IL

#10 Jun 22, 2009
Joe your sadly mistaken!!!!
pet lover

Morris, IL

#12 Jun 22, 2009
Dawn Carter wrote:
If you understood the coat would be shorter than you wanted due to the coat condition and when you received a call from me to verify we couldn't save the coat (That is the procedure)If we cant contact you, we wait for you to contact us...
I can't help the way the dog comes into the shop. The comfort of the pet comes first. If you'd planned honestly to be in a dog show, you'd most likely been grooming your dog multiple times daily and not allowing matting in the first place.
I imagine all of this stem from one person trying to fraud me into paying for an injury her dog sustained prior to visiting my shop. It's very sad and unfortunate that her dog was injured. But blunt force trauma did NOT occur at my shop. As a matter of fact... it was the only dog, and I had three people working on that dog and the owner stayed for the groom. The dog refused to walk into my shop, we carried it all around.... I did the best I could. When 2 days later the lady comes in claiming I injured her dog... It's simply not true. While that owner was there, she was telling me how The Clip killed her cat during a groom last year! Hmmmm sounds pretty fishy to me. I realize that I will never be able to make everybody happy 100% of the time. In times like these, some people want someone else to be the blame instead of taking responsibility for their own action or lack there of. That's life and business. I am a grooming school graduate, licensed, and an insured groomer who loves all animals. I am offended, yet I understand there will always be people who in animosity find comfort in hurting others.
Dogs have personalities just like people, and as a groomer I find a few owners much more vicious than their pets! I do the best I can... and no pet is ever... EVER... without respect in my shop! Even the ones who try to eat me alive!!!:) I guess 4,000 happy pets and owners and this handful... well... I hope you find a groomer with half as much heart as I. I groom because I love it, not because I have to make a living on it. There is a difference. Not all dogs are easy to groom, and not all owners are easy to please.
<quoted text>
I wasn't putting my dog through a gruelling pet show for competition! Just a show for because she is an adorable dog!!! And grooming her several times a day is unnecessary! Daily is all that is recommended by a real groomer! And you obviously can't help how a dog comes out of your shop either! Further more you posted all those brags about your grooming service yourself. Way to toot your own horn!!!
trying something new

Morris, IL

#13 Jun 22, 2009
trying someone new wrote:
Try Christy Connley from Gooselake. She has a grooming service in her home. She seems really nice and has been doing this for about 20 years. She also works for a vet on the weekends. We will be booking with her for out next haircut! I have a difficult dog and she is willing to work with her to get her past the damage another groomer has already done.
OK.....? You judged a lemon because I choose a certain groomer because another unnamed groomer freaked my dog out! What is up with that?
Unhappy customer

Wilmington, IL

#14 Jun 22, 2009
Groomer wrote:
If your dog comes in matted to the bone, yep.. All that can be done is the dog is shaved down for the health, pain factor, and the best look that can be attained. If you didn't know that...Maybe you shouldn't have a dog you can't take care of.
<quoted text>
My dog had no mats. She just needed a haircut and a bath. She was about 2 weeks past due for her grooming, nowhere near matted and I do take care of her, thank you.
Happy Customer

Bonfield, IL

#15 Jun 22, 2009
Then your just plain not being honest... She wouldn't have ever done that! Simple
doggy style

Watseka, IL

#16 Jun 22, 2009
my wife took are dog there once ( all paws) they had her all day.dropped her off in the morning. i called at 4:45 she wasnt done yet when they called us to pick her up she was shaved and all cut up knicks and razor burns all over. its to small in there also.wife said there where cages all over.
doggy style

Watseka, IL

#17 Jun 22, 2009
my name makes me giggle
Dawn Carter

Bonfield, IL

#18 Jun 23, 2009
This stuff is so bogus! Now I'm certain of it! If you knew how to groom a dog you'd know you switch blades to prevent them from getting hot every 5-10 min. depending on the type of blade you have. A burn, much less burns all over a dog, are unheard of in my shop!
Find another source of entertainment! I'll trust people have more sense than to believe this crap! Anyone who wants to stay and view the groom is always welcome to do so. Now.. I'm going to work! Have fun sitting around all day posting crap about innocent people that just isn't true. I'll not respond to any more false accusations. I deal in reality. Got a problem, you can call me. I have no idea who you are.
i think

Morris, IL

#19 Jun 23, 2009
Dawn Carter wrote:
This stuff is so bogus! Now I'm certain of it! If you knew how to groom a dog you'd know you switch blades to prevent them from getting hot every 5-10 min. depending on the type of blade you have. A burn, much less burns all over a dog, are unheard of in my shop!
Find another source of entertainment! I'll trust people have more sense than to believe this crap! Anyone who wants to stay and view the groom is always welcome to do so. Now.. I'm going to work! Have fun sitting around all day posting crap about innocent people that just isn't true. I'll not respond to any more false accusations. I deal in reality. Got a problem, you can call me. I have no idea who you are.
A post may be bogus, as you put it, but others are not and you do know who some of the posts are! They are real customers with legitament complaints! Hopefully you can take constructive criticism and make changes.
doggy style

San Francisco, CA

#20 Jun 23, 2009
dawn i guess i should of call and let you know about my unhappiness with the service you preformed on my dog. trust me i'm not getting anything out of this. i just dont want any other dogs get cut or burned. my be it was you that cut my dog but it was at all paws maybe helper did it dont really care. wont be taking any of my dogs there.i dont care where anyone takes there pets just think people should know what happen to my dog
friend

AOL

#21 Jun 24, 2009
I have known the owner for over 35 years. She is the most loving, trustworthy, compasionate, animal lover that walks the face of this earth. I believe that the people that have posted previously are out for revenge, to ruin her business. I have been in her shop on numerous occassions, while she is working on both cats and dogs, and she is nothing but professional. If she wasn't a great groomer, than she would not still be in business. If you would explain your concerns in an adult manner, she would probably fix it.
previous customer

Morris, IL

#22 Jun 29, 2009
I brought my small dog/puppy there once for a shampoo and cut etc. She gave my dog a bath and called for her to be picked up because she was aggresive. That was perfectly fine with me and I totally understood. She isn't able to groom a dog that won't sit still and is growling. I did apologise on the phone to her and sent my daughter to pick her up. She charged me full price!!!! All she did was give her a bath!!!! Neve cut a hair on the dog! I think I should have been fairly charged for a wash only. My girls get bathed weekly at home so the bath couldn't have been bad enough that she needed to charge me for a full groom! Not to mention my dog loves a bath! The clippers are what she is terrified of!
unsatified customer

Morris, IL

#23 Jul 6, 2009
I took my dog into the groomer about 4 months ago and it was a horrible experience. When I walked in with my dog the place was really small and their were cages all over the place. There was one dog in a small cage and they hooked a drier to the cage to dry the pet and the pet was shaking from either being scared or cold and none of the pets looked happy, I should of just turned around and not have even let my dog stay but I thought I would give it a chance and boy was I wrong! She didnt even do what I wanted her to do all I wanted was a bath, haircut, ear cleans and nails trimmed. Only the bath and the haircut got done and the dog was there all afternoon. I will NEVER take my dog their again and should have walked out when my gut feeling told me to.
SHE MADE MY DOG UGLY

Wilmington, IL

#24 Aug 16, 2009
I brought my yorkie-poo to her for a TRIM and she shaved her! I told her trim, her excuse was that some hair was tangled. Never again will i take my dog there.

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