Bad Service at Napa Coal City

Posted in the Coal City Forum

Larry E

Channahon, IL

#1 Jan 5, 2011
The guy working behind the counter was not only rude but condescending. This is not the time to treat your customers poorly, especially when your customer base is a small town such as this. Buyers Beware.
Mike

Glenview, IL

#2 Jan 9, 2011
They never had the best customer service. And from what I understand their best/main mechanic left and opened that After Hours Auto on Kankakee St.
Adolf

Prospect Heights, IL

#3 Mar 29, 2011
Screw napa well worth the trip to federated in braceville very frendly and they always have what you need in stock
chris

Chicago, IL

#4 Mar 29, 2011
Nothing new just like every other store in cc.
Sam Adams

Channahon, IL

#5 Mar 30, 2011
They've gone out of their way to help me every time I've gone in with little knowledge.
Tom J

Joliet, IL

#6 Jun 10, 2011
Best auto repair place i know. They fixed my car right the first time. i will always bring my car back to them.They have the best prices around town and a well trained mechanic!!
Spanky

Wilmington, IL

#7 Jun 10, 2011
Napa sucks, I will never go there ever again, Ill make the trip to Braceville anyday then give them my money!!!
Buckwheat

Wilmington, IL

#8 Jun 11, 2011
Spanky wrote:
Napa sucks, I will never go there ever again, Ill make the trip to Braceville anyday then give them my money!!!
Spanky you told Darla you don't have no money. O-tay
Robert G

West Chicago, IL

#9 Oct 24, 2011
They were very helpful finding me the parts I needed, and gave me a discount too. Service was good for me, I'll go back the next time I need parts.
Mel

Chicago, IL

#10 Mar 27, 2012
I love this Napa. They take such great care of me every time I go there. They go above and beyond. My car leaves happy every time :) Thanks boys!
really

Crystal Lake, IL

#11 Mar 27, 2012
they never have a part in stock always tell you next day screw that im glad federated is coming to coal city better service and always have parts in stock as for mecanics if you dont go to bobs advanced auto you are not going to the best
Sticky Bud

Wilmington, IL

#12 Mar 27, 2012
really wrote:
they never have a part in stock always tell you next day screw that im glad federated is coming to coal city better service and always have parts in stock as for mecanics if you dont go to bobs advanced auto you are not going to the best
I couldn't agree more. This is so true.
BIG CHEESE

Palatine, IL

#13 Mar 27, 2012
I heard advanced auto is coming to coal city this fall i hope they dew.
born again

Downers Grove, IL

#14 Mar 27, 2012
bobs is a jack off napa is good. do you always expect them to pull the parts out of their a ss you have to beware as a small buisness as well because if you order parts and they never go you will go under they are smart and if you really think about it you always wait at the other places anyway. very rarely do you get in and out of anywhere.
debtseeker

Wilmington, IL

#15 Mar 27, 2012
Yeah I hope the other parts stores come to CC and the useless shops in town stick the new parts store with their unpaid bills like they did to napa. If you are buying parts for your shop that means you sold a job, you got paid now pay napa!

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