Import Auto Sales 10011 3rd Ave SE Suite K

Posted in the Clinton Forum

Since: Oct 13

Stanwood, WA

#1 Oct 14, 2013
Buyer Beware! This business is not BBB approved.

I am active duty military in the Navy with the rank of 0-4. My son,*******, my dependent purchased this car from ***, the owner, after he assured us the vehicle had just recently had the head gasket and timing belt replaced. We had explained that we were concerned about the 145,000 miles on it if this maintenance wasn't completed. He said it was recently done and he has all the paperwork. We put a down payment on the vehicle on Sept. 1, 2013 and came back on Sept. 3rd and paid the rest (for a total of $3500 + tax and registration). A week later, while my son was driving to La Conner from Seattle on 5 North, the head gasket blew. We towed the vehicle to Import Auto Sales and when we brought up the maintenance he promised was completed, he replied, "What paperwork?". He has told us he can have the head gasket repaired for $1000 and then said he'd have nothing more to do with the car.

The car is a 1998 Subaru Outback 30 Year Limited Edition. VIN # 4S3 BG6851 WXXXXXXX

Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.
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