Review: Rocking F Farm

Posted in the Climax Forum

Saddened Customer

Winston Salem, NC

#1 Mar 13, 2010
My wife and I have been shopping at this location fairly regularly for the past year. Recently we had a very bad experience with the delivery man (who is the father in this family owned and operated business) being very rude to my wife and treating her as if she were inferior. We went to the location to discuss our terrible experience and were treated as if the problem was solely us. One of the workers actually told us we shouldn't be coming to their place of business and talking about their family like that. They didn't seem to be able to separate complaints about terrible customer service from attacks on their family. I have worked in retail and retail management for many years and was shocked and appalled at the apathetic manner in which the entire situation was handled. Their response could be summed up as they were sorry that they were going to lose our business and good bye. Ironic, if they hadn't assumed I wouldn't be coming back and handled it that way, I might have returned.

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