Linda Perice

Mount Laurel, NJ

#1 Jan 27, 2014
Total scam!! Dont use!!!
Jocelyn Prince

Washington, DC

#2 Oct 31, 2014
Rapid Tech Support is absolutely a scam designed to lead you to believe you have viruses on your computer, and to get you to pay for a bogus "cleaning service" and anti-viral software. One evening, I was using Internet Explorer, and a website popped up saying that I may have viruses on my computer and that I needed to call an 888 toll free number immediately. The pop-up made it impossible for me to use the website browser, or to close it. I called the number and the person on the line identified themselves as "Windows tech support." They asked me to read the error message back to them and confirmed its legitimacy before walking me through several complex tasks on my computer. I gave them remote access to my computer, and I was pressured to pay $199 for their services. Also, during the call, under the guise of making conversation, the agent solicited and obtained where I worked, my address, where I received my student loans, and what city I was from. He asked me to keep my computer on for 2-4 hours while a technician fixed the problem and to look for a message indicating that my computer had been cleaned. After I got off the phone, I did some online research with my iPhone and realized I had been scammed. I cancelled the credit card I had used to pay them and immediately shut down my computer, discontinuing their remote access. I called Microsoft directly and discovered that Rapid Tech Support had actually put malware on my computer, designed to infect my computer with more viruses and to make it easy to collect personal information from my computer. It took them 6 hours to clean my computer due to the amount of viruses on my machine. When I called the company back several times the company was "closed" or I was put on hold for up to 1/2 hour before getting frustrated and hanging up. I have reported this company to the Federal Trade Commission as a scam, taken steps to register myself for potential identity theft, and changed all of my passwords (Windows, email, banking, etc).

The number for Rapid Tech Support is 1-888-202-3796. Their website address is http://www.rapidtechsupport.com/ .

Do not use them! If you receive a call from them, or a computer message from their website asking you to call them, hang up, or ignore it, and check your computer for viruses using legitimate anti-viral software.

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