Review: Formal Spot

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Ella

United States

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#1
Sep 21, 2010
 

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I was astonished at how rude this salon was. I was excited to see there was bridal shop so close to my house and really looking forward to looking at their selection. Today my mother and I walked into the store and even though there were two associates on the floor, neither one of them even GREETED us when we walked in. I could somewhat understand missing us if we were one of many in the store, but we were the only customers in the salon. No "hello," nothing. We stayed there for about 10 minutes browsing through the ENTIRE bridal selection making it obvious that we had an interest in the wedding gowns, and STILL no acknowledgment whatsoever! I was appalled. There's customer service, and then there's plain and simple customer courtesy. This shop has neither. I would recommend any formal shop in the Orlando area before this one.
Shevon

Cocoa Beach, FL

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#2
Nov 3, 2010
 

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HORRiBLE CUSTOMER SERVICE:  I would not recommend anyone to shop at this store. Its at least 10-15 bridal stores within a 30 mile radius offering the same dresses if not better. I wasnt greeted upon entering store.I stated I was interested in wedding gowns staff just pointed to gown section. I wasn't acknowledged while shopping for 15mins in store. I was only person in store and staff was just watching me. After I asked for assistance I was told dressing room was occupied and a Appt was required. However website states recommended not required. In addition there was noone in dressing rooms. The staff's rude and discriminatory attitudes just cost her thousands of dollars in revenue.
Meghan Goff

United States

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#3
Jan 19, 2011
 

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I absolutely fell in love with The Formal Spot. From the first time we contacted them, they took the time to check on every dress style # I was looking to try on and after discovering that they had most of my picks already in-stock, they were able to book me an appointment that very same afternoon. Unlike the other bridal shops we went to, they had more than just the 'most popular' styles. They had truly unique dresses that were sophisticated and timeless. I went in looking to get a specific dress, but after seeing their selection, ended up choosing a completely different gown (By the same designer/ Allure) that I never would have known about had I not gone to their store. They have this really great system of posting the photo of the gown on the hanger of every dress so it makes seeing what the design is like easy, without having to go by just how you see it in the bag on the rack. The personal attention and styling advice was a night and day difference from other big box bridal stores.If you want something more unique than the standard princess ball gown that everyone else has, and you want the personal attention it takes to find that perfectly unique dress that's best for you, than I'd highly recommend the Formal Spot!
Meghan Goff, St Paul, MN
Formal Spot

United States

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#4
Jan 20, 2011
 

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Although we strive to make everyone happy sometimes we are unable to do so.
We would love anyone that is looking for formal wear to visit our store and decide for themseleves. We make great efforts to give each customer a more individualized shopping experience then they may find in other boutiques. As well as offering one of the largest instock inventories, and unbeatable prices!
Anyone who would like more info in regards to our merchandise and our customer service abilities can visti either of our 2 websites, www.FormalSpot.com or www.Formalkids.com where there are hundreds of testimonals from past customers. We have been serving the Orlando area for over 14 years.
We look forward in assisting you for your next formal event!
Marcella Smith

Kissimmee, FL

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#5
Jul 6, 2011
 

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Formal Spot was my saving grace! I must have tried on a thousand dresses, and Lisa, the owner, was so incredibly patient, and sweet. She listened to my wants and dislikes until we found my "perfect dress". I was her priority during my visit and I actually had a great time...it wasn't stressful at all! At Formal Spot, the customer service was fantastic and the dresses are very affordable while making you look like a million bucks! I received so many compliments on my dress and it really made me feel like I made the right choice!! Thanks Lisa!
Kenyetta

Orlando, FL

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#6
Aug 9, 2011
 

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OMG such RUDENESS!!! I was looking for a bridal gown. So I did some google searches and specifically went to Winter Garden Village to check out this store. Well, when I walked in I was not greeted at all. There was one girl in the front and one helping a customer in the back. I ignored it at first. But after 15 min and wanting to try on 3 dresses. I decided this was too long. So my mom had to exit the store to take a call. I decided to test the girl and go to another part of the store. The girl NEVER said a word or acknowledged my presence. The woman in the back came in the front. I assume (with good faith) that she assumed that the girl had spoken to me so she didn't speak to me. I was like this is crazy. So after 25 mintues of me ONLY ME in the front of the store I saw somebody else come in. They greeted her and asked if she needed help. I was like wow, is this racist (im black and she was white)? So I went back to pull out the gowns I was looking at. Well then this black lady with like 6 people came in and the girl immediately left the desk that she had stayed at my entire visit adn greeted her and was joking and laughing with her. I was like wow. I do not look that bad to be ignored so bad. So after 50 mintues in the store and not a single person talking to me I left. I then went to Minerva's. I was greeted by a nice friendly staff and bought my dress that day.
Deirdre Guilloton

Altamonte Springs, FL

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#7
Dec 13, 2012
 
Now I understand that I am not the smallest person in the world, I typically wear a clothes ranging from 12-16 depending on the item (we all know that clothes run funny these days). Because I am not a tiny woman I only look for dresses that are in the 12-14 range in the style I like. At least this way I know that I might not be able to zip them, however I should at least put them on and get a general idea of fit. So once I picked a few dresses the woman helping me walked me into the fitting room. She then proceeded to HOLD THEM UP TO ME. If this wasn’t bad enough she also kept saying "well you obviously can not try these dresses on because we don't carry your size here." So basically I was being told that I was too fat to shop at the store. The tone in which she made these comments was completely offensive and not necessary. I was horrified and beyond offended by this service experience, as was the bride who was with me who wears the same size as me. I have never experienced anything like this! It was so similar to the scene in Pretty Woman (only weight was the issue rather than money) All I could do was walk out of the store. This type of service is not acceptable in any capacity, and I hope you do not shop here!
Anonymous

Kissimmee, FL

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#8
Mar 5, 2013
 
I had recently moved to the area and was looking for a reputable bridal shop to alter my wedding gown that I had purchased in my home town. After going to a few shops I fell in love with the beautiful shop and the staff at Formal Spot! I took my dress in for a quote and Lisa, the manager took time to fully explain the costs and recommendations for altering my gown. She even was so honest to give me some great advice to save costs on my alterations. After speaking with her I booked my alterations appointment and could not have been happier with the amazing work that was done on my gown. It fit like a glove and Formal Spot really made me feel like a princess on my special day! I would highly recommend them for any formal gown purchase as well as alterations! They offer great advice and expertise as well as affordable and quick turn around times that you just can't find elsewhere!
Rachelle Palmer

Orlando, FL

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#9
Oct 19, 2013
 
When we had to do our wedding on short notice with only 2 months to plan I was lucky enough to find Formal Spot. Seriously. Not only were they able to find me the perfect dress but the price was amazing! I was able to get all my accessories there and alterations for a fraction of the cost I was looking at anywhere else. I was expecting to pay so much more. Formal Spot made my special day stress free and I could not have loved my dress more! I have gone back to Formal Spot since my wedding to purchase other dresses and have referred many friends to them as well.

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