Turnersville Auto Complex UNETHICAL B...
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jklkj

York, PA

#71 Dec 21, 2009
Purchased a Toyota with no problem and I also find the Toyota service dept. there very helpful.
Burns Pontiac wouldn't even let me sit in a car without giving my life history. I purchased from them in the past and won't go back. NO need to info when you don't even know if you would be comfortable in a particular car.
Barlow in Woodbury I've found to be fair and very helpful!
carman

Sewell, NJ

#72 Jul 25, 2010
I have bought 5 cars from Chevrolet and have sent many family members because of the professional atmosphere in both sales and service. I am sorry to see that the manager that handled my deal, Joe Martin , is out on sick leave. I wish that I could contact him to assist me with another vehicle. There are some new faces there, but I have never been mistreated or been unhappy with the service I have received. Bruno in service keeps up with my cars in shape.
Thank you Turnersville.
jane

Philadelphia, PA

#73 Jul 25, 2010
not good
Rob

Pottstown, PA

#75 Oct 22, 2010
[QUOTE but when you go back for service that costs them money due to recalls or whatever...then you feel like you are at the deli counter.[/QUOTE]

Actually the dealership makes money on warranty work and recalls. The manufacturer pays them to correct those problems.
whomever

Philadelphia, PA

#76 Oct 25, 2010
Wilder wrote:
I recently experienced one of the worst car buying experiences at the Turnersville Auto Complex in Turnersville, NJ, located on the Black Horse Pike, just across from Walmart. I was hoping to hear of others' car buying experiences with the Turnersville Auto Group.
By far, this dealership is the worst, I mean by far the worst dealership I have ever dealt with. Such ethical practices of the management are disgraceful for any corporation! Being that I am a fair man, I will give the dealership time to correct these mistakes before getting into detail about my experience. Such things should never happen with a professional corporation. The stakeholders need to be made aware of these unethical practices taking place at their dealerships. I wonder if the Penske family (majority shareholders) realize that there are such unethical business practices taking place within one of their flagship organizations?
I am hoping to hear some consumer experiences from some of you. I am hoping to gather such information for the corporate stakeholders of this organization in efforts to prevent further consumer issues as well as to help these dealerships improve customer service as well as courtesy within the complex.
Your lengthy comment is useless without stating which particular dealer you dealt with as there are many in that auto complex. I purchased two Hyundais with zero problems with the dealer.

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Anonymous

Philadelphia, PA

#77 Nov 5, 2010
Glad I read these reviews before I wasted my time at Turnersville Auto. Need a new car but will not go there. Too many bad reviews.
Liz

Hammonton, NJ

#78 Jan 8, 2011
I have had nothing but a bad experience from Turnersville Nissan. The salesman that I dealt with was horrible and the service is terrible, minus one service rep that tried to help me. I paid for a remote start that has given me trouble from the beginning and their answer is to scrap the whole thing and only refund a fraction of what I paid. Their collision department is not qualified to install this device and they will not send it out to have the issue corrected. I have contacted other dealerships and they have not had the same issues. So now, I not only have to fight for the full purchase price back but have been inconvienced numerous times and the Mgt. staff doesn't seem to care. Anyone else have a Murano with the same issues?

Would not recommend this Nissan dealership to anyone. However, I never experienced anything negative from Toyota right next door. I am seriously thinking of going back to Toyota even though my vehicle is only 2 years old.

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infinity25st

AOL

#79 Jan 12, 2011
anonymous wrote:
Imet a gentleman at the turnersville auto complex,
He also had many problems with a Hyundai santa fe.
He was up the mountains in PA. and it just died on him. The mechanics at the dealership couldn't find a problem either and had him bring it back to the dealership which he bought it.
The had to unhook alot of the electrical fuses and he drove home from the mountains with no radio, no heat, nothing.
You should look into the lemon law
Call 1 800 my lemon.
I know they work out of PA, but they might be able to help people in nj too...Good Luck...
trust me the lemon laws works.after 4 trys they are to offer you another car or give your money back, but you have to go through the corporations not the dealer. i did with my chysler 300 and got a new engine
ralph patrone

Willingboro, NJ

#80 Oct 18, 2011
tamara wrote:
I also had a bad experience with turnersville auto complex. they truly are why car salesmen have a bad name. They are untruthful and will do anything to close a deal. They do not care how bad they screw you and do not explain any of the underlying terms. i will never buy anything from them again.
notheing new at penske truck leaseing at the fairless hills garage word of the mechanices there wrighten a teck for assine reasons discharge them replace them with b mechanices baseley target mechanic with 3 or 4 weeks vac comeing to them so if you been with penske for a long time you will be out the soon

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ralph patrone

Willingboro, NJ

#81 Oct 18, 2011
workein for penske truck leaseing at fairless hills is not a good place to workif an a teck and 3 or 4 weeks vac. commeing to youfrank cover service mananger will right you up for assine reasons to get you fired to make his bottom line look good replaceing with b teck. thay onely get 1 week wac till have a few years there

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Rick Reynolds

Mays Landing, NJ

#82 Jun 11, 2012
I am a new customer from another state who needed service for my new Nissan.I wanted a oil change and some minor things checked.I drove in and saw Sandra-she was not busy but told me to come back and see Jeff because she was on her way out to lunch-why did I have to leave and comeback?So I did and Jeff could care less-he told me that I needed an appointment to see him-Why did Sandra tell me to see him? I was looking for the service manager at this point and could not find him-was told that he was missing with other people waiting too by some saleswomen Kim-REAL RUDE with BIG HEALED SHOES.Very NASTY ATTITUDE.I did not get service after wasting about half hour.On my way out I did see a nice man named Jim Wilson-It is a shame that a nice man like Jim is mixed up with such a horrible team.No one would help me out the door but Jim.I asked another guy Bill or Bob for a card for the manager and he told me to see Jeff.Is there really a manager there? Why does everybody seem to say"see Jeff"? If Jeff is the man why does he act like such a "BABY".Stay away from Nissan!

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annoyomus

Bridgeton, NJ

#84 Sep 5, 2012
I took my son to Turnersville Automall Chevrolet Dealership to look at a used Chevy Cobalt he saw on the internet. He test drove it and liked the car. The salesman asked if he would make a deal on it that night so my son said he had to think about it. Internet price was $11,500. The salesman was done with us after my son said he had to think about it. Two days later my son thought about and decided to make an online offer on the car for $10,500. The salesman calls me the same day to see if I had any questions about the car, so I tell him about the offer. He said that's why he was calling (why didn't he say this in the first place), he has it and will call me back either way if the higher ups accept it or not. No call back. One week later, the internet price changed to $10,275. My son had bought another car, paid in cash, the day before from another dealership. Not only did they lose our business on this car, they lost our future business. Now, a week later, the car is still listed and now the internet price is $12,275. The sticker price on the actual car is $13,995. Be careful of price games if you do decide to go this dealership and make sure to get the internet price to take with it so you do not have to pay sticker price. Better yet, go somewhere else where they don't play price games and where they value your business enough to call you back when they said they will. Maybe they thought we didn't have the cash, well, they were mistaken. Robert, you lost a sale.

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Kevin was in the Busines

Philadelphia, PA

#85 Dec 3, 2012
Burn's is probably the worst of them all. They may smile and you think you got a great deal. I hate to tell you, they are just as bad as any other dealership. It;s the name of the game......MAKE MONEY. If You want to be treated fair, research and don't let yourself be a victim of the same lame car sales tactics that have been used for 25 years, wake up and smell the Folgers. Don't blame the dealer if you got ripped off, blame yourself. And as far as all the Hyundai purchasers, do you do any research????? That's their M.O., great warranty that means nothing because they don't stand behind it. Don't buy a car because it;s pretty, buy it because you have researched and know its a f=good vehicle!!!!!

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Lovetoyota

Sicklerville, NJ

#87 Aug 6, 2013
Toyota of Runnemede has always been great!

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caddycathy

Mantua, NJ

#88 Oct 11, 2013
have dealt with tunersvile cadillac for years. never a problem.just leased a 2013 cadillac cts. my saleman john fish was a pleasure to deal with from start to finish. everything was done for me. all i had to do was sign the paperwork.what a great experience!!!!!!!!!
Double Slapped

Washington, DC

#89 Jan 20, 2015
I also had a really bad experience just this past week. I was buying a used vehicle from Audi. After shaking hands with the salesman, Sales Manager, GM and signing the paperwork they were suppose to replace some things that where broke or in need of repair and when I returned two days later to pick it up, I was told it was sold. All I received was a smile and I'm sorry. My issue was double slapped because I was buying it for one of my kids for their first vehicle.

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