Review: Tennessee Gun Country

Posted in the Clarksville Forum

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nick

Albany, GA

#1 Dec 7, 2010
I was in the market for the new Springfield XDM-45 and i went to TN Gun Country. That was the first and the last time i will ever go there because the people that work there didnt have alot of knowledge on the firearms they sold and the are outrages on there prices. If you want more bang for your buck and a sales person with knowledge on the equipment they have go to Gun and Knife Country in Oak Grove KY. I perchased my first XDM from there and they have earned my business for life.
Opper

Manchester, TN

#2 Dec 8, 2010
So, Nick,which are you, the owner or an employee of Gun and Knife Country????

Most of the employees at TN Gun Country are off duty or former Law Enforcement officers and/or military veterans. They are very knowledgeable of what they sell and they are competitive in prices. I bought a Duty Holster there and they price matched the prices I found online. And no, I am not associated with TN Gun Country or it's employees in anyway.
nick

Albany, GA

#3 Dec 9, 2010
Im military and Im not associated with Gun and Knife country. I bought a new XDM-45 from them and they were 200.00 less than TN Gun Country. Allen's Gun Shop is another good place to go also.
Taylor

Clarksville, TN

#4 Apr 9, 2011
I stopped there today asking a question and they acted like they were doing me a favor. Also, they gave me a business card to a gun repair shop in Greenbrier and I guess they expected me to drive there. This was after they had been recommended to me by a person. I had at one time thought about purchasing an M&P Bushmaster from them. Now, I will definitely go somewhere else. In my opinion, their customer service skills need to be worked on.,
Pete

Fort Benning, GA

#5 Apr 20, 2011
nick,

You're a troll if you recommend Allen's
Chris

Clarksville, TN

#6 Oct 3, 2011
I was there looking for Springfield XDM 45. The guy showed me the guns had no idea what he was talking about. Saw some scratches on the gun and asked 4 the other gun. That's when the owner started acting like an arrogant guy, laughing about my idea that his gun was not new. I then asked about the Gun Transfer, they were not interested.Just walked of the store, will never do any business with these arrogant people.

Drove down to oak grove to Gun and Knife country.They very respectful, knowledgeable and could even transfer guns there. Bought my gun from them...Will go to Gun and Knife country again...

By the way, I am in military and live on post..

Save urself..don't go to Tennessee Gun Country.

Hoaah.........
Disappointed

Dayton, TN

#7 Nov 19, 2011
I went in there the 1st time and wasn't too bad , the 2 times since then they treated me like I was privelaged to be there shopping.Attitude was bad and acted disgusted that I wanted to look and feel a gun in my hands before I bought 1. I went to guns and leather in Greenbrier where they treat me like I am their only customer and glad to see me come through the door.
JacksGuns

Clarksville, TN

#8 Feb 17, 2012
I went there to get one of those Mosin Nagant's and my background was taking a little longer than normal. They called me on a Weds to tell me it got overturned. Knowing they are closed on Thursdays and I was out of town I told them I would be there on Friday to get it. I went there first thing this morning and they sold it that same day they called me. Pissed off getting ready to leave the one gentleman states hey we are holding this one for somebody and if they don't come back by the end of the day we will call you. I couldn't help but to be thinking you are going to hold this gun for someone you didn't run a background on yet but you sold mine that the BG was good .... Thats some fucked up customer service. There are gun shops all over and everyone can basically get the same guns so if you don't have good customer service you don't have anything.....
Obama sucks

Clarksville, TN

#9 May 24, 2012
I agree, horrible customer service. Went to go buy a Colt 1911 and the guy acted like it was the biggest inconvenience on earth to have to pull the gun out. Then stared me down like I was going to bolt out the door with it. Dickheads pure and simple
Jsin

Clarksville, TN

#10 Dec 15, 2012
I have bought things from them before, but the customer service gets worse and worse. Went in to buy a ruger 22 and couldn't get anyone to help me so I left and bought it somewhere else. Walk in the door and you dont even get a greeting. Bought some ammo today and not even a thank you. I will take my business else where from now on.
obama realy doe suck

Gaffney, SC

#11 Dec 31, 2012
These guys need to take a class in people skills. I wanted to look at some ammo one day and asked them to open it as their sign says, and after the guy opened the box and pulled a round out he held it with his thumb and middle finger nails so he wouldn't touch it, when I reached to look at it he pulled it away and would not let me handle it....what the h**l....take it and stick it up your a**!!!! If you live in clarksville its a drive but worth the time go to GOODLETSVILLE GUN SHOP...YOU CAN FIND THEM ON FACE BOOK WHERE THEY POST DEALS.....I HAVE BOUGHT MY LAST 4 FIREARMS FROM PHILLIP(OWNER). SUPPER NICE FOLKS THERE!!
james

Duluth, GA

#12 Jan 5, 2013
Lived here my whole life I want to look at what I'm buying But this country boy will go on down the road. To Allen or grandpas To many gun dealers to be treated like a crack head wouldn't go there again if my car broke down in the parking lot .
Jon

Clarksville, TN

#13 Jan 11, 2013
I went to buy some ammo from them, and asked their daily limit. The white haired fellow said it was 3 boxes per type or brand. So then I picked out 3 boxes of each type in my caliber, and as I was standing up to go to the register, the salesperson with the glasses charged over to me and told me to put those back, I can only have three. I politely told him to ask his boss what their policy was and continued standing in line (like a fool) I should have left. The gentleman at the register acted angry as if I were stealing from them. I wasted my gas to drive all the way out there, so I made my purchase, but I think I was just reinforcing their bad behavior. They seem to have so much business that they can afford to act that way. Their prices are decent if you think they deserve your money or patience. Personally, I would prefer to pay more and drive farther away, or shop online.
Jon

Clarksville, TN

#14 Jan 11, 2013
BIG IRON MUNITIONS. They don't have much in stock, but they are very knowledgeable and very polite. Their gunsmith even came out to tell me how to fix my problem simpler and cheaper than having him work on it, and suggested a web site to order my own parts. I'd trust that guy to work on my gun. I've never had a question that the owner didn't have an answer for. He and his employees deserve to grow. Check them out. I'm AD stationed at FT Camp, nothing to gain BTW
Aintnothang

Nashville, TN

#15 Jan 12, 2013
Not in need of a gun or munitions presently, but as a consumer making himself aware for future needs, TN Gun Country wouldn't be at the top of my list after reading this thread. The majority is usually not wrong and there are a whole lot more negative reviews here than positive ones. Central theme here seems to be poor customer relations and rudeness. It's hard to judge quality of service by "time in business" in a military town. With frequent troop rotations even a bad business could survive many years here because new people coming to town don't always know who is good and who is bad. I can say that I have only heard good things about Allen's Gun Shop and Grandpa's.

Since: Jun 12

Location hidden

#16 Jan 12, 2013
Aintnothang wrote:
Not in need of a gun or munitions presently, but as a consumer making himself aware for future needs, TN Gun Country wouldn't be at the top of my list after reading this thread. The majority is usually not wrong and there are a whole lot more negative reviews here than positive ones. Central theme here seems to be poor customer relations and rudeness. It's hard to judge quality of service by "time in business" in a military town. With frequent troop rotations even a bad business could survive many years here because new people coming to town don't always know who is good and who is bad. I can say that I have only heard good things about Allen's Gun Shop and Grandpa's.
intersecting how you bash the experience my husband and I had at Allen's Gun Shop yet you feel you can come here and bash Tennessee Gun Country. You have GOT to be a friend of Mrs. Allen. Personally we like Dave and his employees. Their store doesn't take any BS and his policies are what they are. I have never witnessed him abusing his employees. There is no doubt that they are tough but there is a much better control of the inventory then what Mrs. Allen has. Let's be clear here. She is setting the policy and creating a negative work environment. We shop at all of the shops and penalize the employees at Allen's for Mrs. Allen's tirade the WE witnessed nor will We hold it against her employees for how she conducts herself within the business community. Never have I said not to shop at Allen's yet you are telling people not to shop at Tennessee Gun Country. So some don't like the customer service but they are not selling gum balls.
Bob

Oak Ridge, NC

#17 Jan 12, 2013
Avoid these ass clowns at all costs! What a bunch of arrogant, condescending people that work there. I will never set foot in there again! I'll laugh when this place is out of business, which won't be long!!!
Aintnothang

Nashville, TN

#18 Jan 12, 2013
CCC999 wrote:
<quoted text> intersecting how you bash the experience my husband and I had at Allen's Gun Shop yet you feel you can come here and bash Tennessee Gun Country. You have GOT to be a friend of Mrs. Allen. Personally we like Dave and his employees. Their store doesn't take any BS and his policies are what they are. I have never witnessed him abusing his employees. There is no doubt that they are tough but there is a much better control of the inventory then what Mrs. Allen has. Let's be clear here. She is setting the policy and creating a negative work environment. We shop at all of the shops and penalize the employees at Allen's for Mrs. Allen's tirade the WE witnessed nor will We hold it against her employees for how she conducts herself within the business community. Never have I said not to shop at Allen's yet you are telling people not to shop at Tennessee Gun Country. So some don't like the customer service but they are not selling gum balls.
I'm glad you and your husband are happy here. I don't recall bashing anyone. I said you have too much time on your hands.

Since: Jan 13

AOL

#19 Jan 13, 2013
I own Tennessee Gun Country and I would like to address some of the comments that have been made here. Some of you will immediately ignore this post. Some of you will read most of it. And some will read all of it. I have read all of yours so please read mine. If you feel the need to continue to bash me and my store then that is your right. I will use what you have posted above to help me and my staff do a better job so don't feel as if I am ignoring you. Also, I am limited to a certain amount of characters on this post so it will be deon in 2 or 3.
First of all, we try to have good customer service. If we fail to greet you when you walk in the door it might be that we are with another customer and didnít see you come in. If I look like I am on the computer and donít see you it is probably because I am trying my best to find guns and ammo to stock my shelves with. Now ask yourself thisÖhow many times have I greeted you when you walked in and you just ignored me? It happens to me all day, every day. And with the recent events our store has been extremely busy and we don't have the time that we would like to spend with each customer.
If I donít know something about the gun that you are interested in I will tell you that. I am not going to make something up to get a sale. I have never shot 95% of the guns in my store. I personally donít own a firearm in 40 S&W caliber so I wonít know how one shoots. I also wonít give you my opinion on a firearm or recommend that you buy this one or that one because I donít want you to buy something based on what I think. If you get it home and you donít like it then it is all my fault. How dare I talk you into buying that gun when I should have known that you wouldnít like it.
When I recommend that you go to a gun smith at Guns and Leather in Greenbrier, I am doing so knowing that he offers very good service at good prices. I am not a gun smith. I personally donít know any that are local that I can recommend. I do know some that I wonít recommend because their work is not satisfactory to me. Again, how dare I recommend someone who will ruin your firearm that needs to be repaired.
The person that talked about his background check taking to long? It didnít take too long. He was denied. And yes, I sold the Mosin Nagant rifle that he had wanted. I cannot afford to hold the firearms when a person gets denied because 95% of the time they never get their background check overturned. If I were to hold the firearms then I would have to hold them for 30 days, or until the overturn came back because that is how long the background check is good for. In the year 2012 we had over 100 people fail their background check. That means that I have over 1oo guns on hold waiting to see if they might get overturned. That is bad business.
What I find really interesting about all of these posts is that when someone says something positive about Tennessee Gun Country they get bashed. The people that come into my store every day and have a great experience and save money wonít post anything about it. They know that we bust our butts to help our customers. We offer discounts to military, law enforcement, fire fighters, EMTSs etc. Do we have to? No, it is just our way of saying thank you for serving. We give them a 10% discount, which is more than any of the other gun stores in the area do.

Since: Jan 13

AOL

#20 Jan 13, 2013
Here is a quote from an email that I got last night.ďToo bad your customer service sucks so bad no one can buy anything there. Go away Tn Gun countryĒ. If you would have read this on this web site you would have thought that they had gotten horrible service from us. What actually happened was the person failed their background check and we wouldnít sell them a firearm. They also lied to us about where they lived. Their I.D. had one address on it and they put another address on the form. They were also acting as if they had something to hide when we asked them for some of their information. I WILL NOT sell someone a firearm that does not pass their background check, and I will not sell someone a firearm that I feel uncomfortable with. I have the right to refuse service to people and I do that when I feel that they are illegally attempting to buy a firearm. I will give you an example of this.
A couple came into my store to buy an inexpensive firearm. Based on they way that they were acting I felt that they were attempting to do a straw purchase. I told them that I would not sell them a firearm and to have a nice day. I called all of the local gun stores in the area and told them what had happened and described what the couple were wearing and what they were driving. The next day I found out that one of the stores did in fact sell them a gun and that it was used in a crime that same night. I will continue to sell firearms to people that have the right to own them, but not to people that donít.
In closing, if I hurt your feelings when I ask you to go outside and knock all of the mud and dirt off of your boots after you have tracked it all over my carpet, or I ask you not to open the boxes of ammo because the boxes get torn and the ammo gets fingerprints all over it (even though we have signs posted that tell you this), or I ask that you pull up your pants because we donít allow sagging in our store, or to please take your spit bottle outside because we donít allow tobacco products in the store it is because I donít want to see your underwear and I donít want to have to clean up your mud and I donít want to have to clean up your spit that you spilled on my floor and I donít want to have to tape up an ammo box and mark the price down so that it will sell. There are signs clearly posted in my store that have these rules, yet some people choose not to follow them. When they choose not to then I ask them comply and they get their feelings hurt and they bash us on web sites. I will do what I can to make you happy and to save you money. I will not kiss your butt though. What I will do is talk to you about why you feel like your visit here was bad and I will try to fix any problems in this store. But again, I will not kiss your butt in order to make a sale. I shouldnít have to.

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