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wow

Saint Louis, MO

#1 Jul 17, 2013
Is the slowest and worst service i have ever had!!!!! anyone else have problems??
yep

Carbondale, IL

#2 Jul 17, 2013
I would rather drive to the Johnston city one than go to the one here in town! You pay for your ice cream and there's barely any toppings in there then if you get extra they charge you a fortune and there still isn't very many toppings!
Tim

United States

#3 Jul 17, 2013
The girls work there dress really trashy. bust down hoes
nope

West Frankfort, IL

#4 Jul 17, 2013
On it's worst day it is 10 days better than Hardees. I don't have these problems.....
Gail

Carbondale, IL

#5 Jul 17, 2013
The food quality is terrible
Jon

Carterville, IL

#6 Jul 17, 2013
Tim wrote:
The girls work there dress really trashy. bust down hoes
You cant afford to be goin out to eat anyway. Quitchurbitchin.
Love it

Carterville, IL

#7 Jul 17, 2013
Great 5 dollar lunch
RIDQLOUS

United States

#8 Jul 18, 2013
I went to the West Frankfort DQ and make salad was brown and the sandwich looked as if it had been sitting for days. I took the food back to the counter and asked for a refund. They would not return my money but wanted to give me more "FOOD". I explained I didn't want anymore of their "FOOD" and just wanted a refund. They again denied me of my money. Long story short they called the Police because I refused anymore food and wanted a refund. There was, at this time, nothing posted in writing about no refunds. The cops laughed about the situation and I was let go!! LOL!! I called Headquarters and left a message at the owners phone and nothing was ever done, except a generic letter sent from Headquarters!! I will NEVER eat there again!! RIDQLOUS is right!!!
No bueno

West Frankfort, IL

#9 Jul 18, 2013
Dairy Queen is among the list of shitsturants that has raised their prices in response to Obamacare which shouldn't even affect them until 2014 if at all..
Not impressed

Herrin, IL

#10 Jul 20, 2013
RIDQLOUS wrote:
I went to the West Frankfort DQ and make salad was brown and the sandwich looked as if it had been sitting for days. I took the food back to the counter and asked for a refund. They would not return my money but wanted to give me more "FOOD". I explained I didn't want anymore of their "FOOD" and just wanted a refund. They again denied me of my money. Long story short they called the Police because I refused anymore food and wanted a refund. There was, at this time, nothing posted in writing about no refunds. The cops laughed about the situation and I was let go!! LOL!! I called Headquarters and left a message at the owners phone and nothing was ever done, except a generic letter sent from Headquarters!! I will NEVER eat there again!! RIDQLOUS is right!!!
Who did you talk to? And were you taught how to spell in school? Just curious.
vernell

Carterville, IL

#11 Jul 20, 2013
RIDQLOUS wrote:
I went to the West Frankfort DQ and make salad was brown and the sandwich looked as if it had been sitting for days. I took the food back to the counter and asked for a refund. They would not return my money but wanted to give me more "FOOD". I explained I didn't want anymore of their "FOOD" and just wanted a refund. They again denied me of my money. Long story short they called the Police because I refused anymore food and wanted a refund. There was, at this time, nothing posted in writing about no refunds. The cops laughed about the situation and I was let go!! LOL!! I called Headquarters and left a message at the owners phone and nothing was ever done, except a generic letter sent from Headquarters!! I will NEVER eat there again!! RIDQLOUS is right!!!
I can actually believe you on this , west Frankfort needs better places to go and eat. Me and a friend of mine , was taking about, how this town needs better places to eat at. Did you know that in Marion most places at dinner time, has around a 30 minute waiting time for to get a table to eat at. Do you know why that is , because Marion is booming and is not afraid to get bigger work harder and to improve . West Frankfort needs ,to take a long serious look , at what it had become and where it is going . West Frankfort needs to take a long hard look at other towns that is growing , and should follow in their footsteps.
Big Stick

Bolivar, MO

#12 Jul 20, 2013
I believe the biggest problem with West Frankfort business and the primary reason for the lack of success & growth here is that the ones who have the money & have "made it" in business in WF do not care if any one else ever makes it or is successful in business in WF. Therefore, there is very little business community support for new businesses. A lot of successful people/families from WF go spend the their money they make off of the West Frankfort residents at out of town businesses, ie Marion, and/or build new homes out of town & many times even out of this county. They even send their kids to schools out of town & thusly supporting these other towns & the out of town businesses rather than sharing their wealth & spending their money made in WF supporting their other home town businesses. In other words, reinvesting in their business community.
Big Stick

Carterville, IL

#13 Jul 20, 2013
By the way, WF Dairy Queen has horrible food that is generally cold when you get it & the service there is terrible. Hey DQ, what happened to "Hot Eats. Cool Treats" ?!?!
hmmm

Marion, IL

#14 Jul 21, 2013
Big Stick wrote:
By the way, WF Dairy Queen has horrible food that is generally cold when you get it & the service there is terrible. Hey DQ, what happened to "Hot Eats. Cool Treats" ?!?!
your comment is part of the problem.

how about you grow some big balls to go with big stick and tell management if you have a problem so they can fix it.bashing on here is of no value
RIDQLOUS

United States

#15 Jul 21, 2013
Not impressed wrote:
<quoted text>
Who did you talk to? And were you taught how to spell in school? Just curious.
I am sorry that I didn't check my spelling before posting. I am sure you have never made a spelling error or grammar mistake in your life. I spoke to the cashier first to tell her my food was not edible. She offered me more food but I didn't want anymore food from there. I was quite disgusted after seeing what they thought was suitable to serve. She refused to refund my money. They called the police, who came and thought it was quite ridiculous. I called corporate and the local owner. The only thing that I got was a generic letter from corporate apologizing. The local owner never returned my call or my money. Thank you very much!!
Big Stick

Carterville, IL

#16 Jul 21, 2013
hmmm wrote:
<quoted text>your comment is part of the problem.

how about you grow some big balls to go with big stick and tell management if you have a problem so they can fix it.bashing on here is of no value
What, other than your narrow mind, causes you believe that I have not expressed my concern to them. I have & told them I will not return until the problems are corrected. Hope this helps you sleep better at night
Big Stick

Carterville, IL

#17 Jul 21, 2013
hmmm wrote:
<quoted text>your comment is part of the problem.

how about you grow some big balls to go with big stick and tell management if you have a problem so they can fix it.bashing on here is of no value
Also, bashing would be posting, simple, stupid, comments on here, like grow some balls, not the sharing of my concerns with others, so you better feel again. They are a matched set.
ex_worker

Marion, IL

#18 Aug 21, 2013
I used to work at this DQ many years ago and let me tell you, the owner cares more about cutting corners to save money than about the costumers. Unfortunately, this location is a franchise and nothing can really be done as far as calling a "corporate" office. I'm actually very surprised that it had made it this long considering how many people in the town Dave has pissed off. Even if problems and complaints are brought to his attention he doesn't do much about it because in his mind he is ALWAYS right. It's a shame because he could really turn that place around if he wanted to. It has a lot of potential if he (and his daughter..) could get around his (and her..)ego. My advice? Drive to johnston city or benton...at least you'll get your moneys worth and a refund if its not up to par.
harsh much

Bolivar, MO

#19 Aug 23, 2013
Dear "ex worker" from "many years ago" you sound more like someone who has been recently fired. Just because you have a problem with management or (maybe just authority figures in general) This doesn't give you the right to trash Dave and his family. Hiding behind this website makes you coward. Its not his fault nobody in this town was taught how to work. To every other hater out there. DQ is ran by humans who make mistakes just like everybody else. I have eaten at other fast food restaurants and have had similar problems. Maybe if you all wouldn't go in screaming and just level with the workers they would be more apt to fix your problems. Just my two cents :)
Used to work here

Herrin, IL

#20 Aug 24, 2013
I used to work at the wf. Dairy Queen a few years ago. I would never eat there again, to say the least.

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