Review: Nail Trix
Posted in the Christiansburg Forum
#1 Apr 15, 2012
While visiting my sons at VT I got my nails done at Nail Trix. Great experience. their salon is clean. They use the best products. They know what they are doing. I have lived in No Va for 18 years and I have not been to a salon that has done this good of job since I had my nails done in Calif The salon is owned by a lovely family. The young man that did my nails is the son of the owners. The owners moved to Va from Torrance Calif when their children were small. All three of the children are in college paying their own way and working for their parents in the salon. What a refreshing experience I had. Young adults with work ethic and integrity. Don't hesitate to use their services. They deliver excellence.
#2 Feb 21, 2014
I gave a one star rating because of the crappy service, horrible manners, fluctuating prices, and overall unwelcoming atmosphere. I have visited nail trix to get fills on my acrylics a few times and the only good thing I have to say is the prices are decent. Besides that, not only are the manners and customer service of the owner appalling but so are those of her employees who seem to think their job is a burden and treat every customers as if they shouldn't be there. To give two examples, the last time (which happened to be today) I was there to get a fill done, the owner cut open the side of my finger with one of the drills used to file acrylics down. Not only did she try to cover it up by cutting off the hanging skin and wiping up the blood, she did not clean the utensil afterwards, and I know my blood got on there. The dirtiness level is astounding for a place that you should feel safe from getting bacterial infections from unclean tools. I never got an apology for the damage she did to my finger either. Example two happened to my friend who was also with me today. She had been there two weeks prior and got the same gel manicure with designs on two fingers. However, today the prices was 7 dollars higher and when she asked the owners daughter why, she was brushed off and ignored. So when she went and asked the older woman, the was directed towards a well concealed sign under one of the stools that described her designs as "elaborate" and therefore more expensive even though she never asked for anything special and they were the same she got last time. The rude and abrasive attitudes of these employees is completely unacceptable and frankly unprofessional. I don't think it is too much to ask to be treated with some amount of respect considering it is their livelihood and based on the satisfaction of their customers. Overall, I would never recommend this place to anyone. It was an awkward and uncomfortable 25 minutes and I will never be returning.
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