Posted in the Christiansburg Forum
#1 Oct 5, 2011
HORRIBLE EXPERIENCE. I am a customer of a local bank in Roanoke who unfortunately does not have ATMs in Christiansburg. We are reimbursed for ATM fees we incur having to use ATMs in other locations. I used a StellarOne ATM , and accidentally left my card in the machine.
When I called to speak to them about it, I was told that if I were a customer of the bank, they could retrieve it for me no problem. However, since I wasn't, "there was nothing they could do" to help me and told me that my card had probably already been destroyed.
When I demanded an explanation, they only repeated like parrots, "It's policy. It's policy." without any ability to provide a logical reason why this was so.
With such ridiculous policies in place that obviously trump people, I would suggest staying away from this bank. If and when I do switch to a bank with a more convenient location, they will not be my choice.
#2 Oct 5, 2011
This bank has been nothing but wonderful for me. With all do respect, you aren't "their" customer they legally cannot do anything to help you.
#3 Oct 6, 2011
Dont use Wells Fargo either!!! I have been with Wachovia for years and when they changed over I have had nothing but issues with them. Im not so sure any bank is a good bank anymore.
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