Donnna Reed

United States

#1 Oct 5, 2011
HORRIBLE EXPERIENCE. I am a customer of a local bank in Roanoke who unfortunately does not have ATMs in Christiansburg. We are reimbursed for ATM fees we incur having to use ATMs in other locations. I used a StellarOne ATM , and accidentally left my card in the machine.
When I called to speak to them about it, I was told that if I were a customer of the bank, they could retrieve it for me no problem. However, since I wasn't, "there was nothing they could do" to help me and told me that my card had probably already been destroyed.
When I demanded an explanation, they only repeated like parrots, "It's policy. It's policy." without any ability to provide a logical reason why this was so.

With such ridiculous policies in place that obviously trump people, I would suggest staying away from this bank. If and when I do switch to a bank with a more convenient location, they will not be my choice.
cust

United States

#2 Oct 5, 2011
Donnna Reed wrote:
HORRIBLE EXPERIENCE. I am a customer of a local bank in Roanoke who unfortunately does not have ATMs in Christiansburg. We are reimbursed for ATM fees we incur having to use ATMs in other locations. I used a StellarOne ATM , and accidentally left my card in the machine.
When I called to speak to them about it, I was told that if I were a customer of the bank, they could retrieve it for me no problem. However, since I wasn't, "there was nothing they could do" to help me and told me that my card had probably already been destroyed.
When I demanded an explanation, they only repeated like parrots, "It's policy. It's policy." without any ability to provide a logical reason why this was so.

With such ridiculous policies in place that obviously trump people, I would suggest staying away from this bank. If and when I do switch to a bank with a more convenient location, they will not be my choice.
This bank has been nothing but wonderful for me. With all do respect, you aren't "their" customer they legally cannot do anything to help you.
I know

Christiansburg, VA

#3 Oct 6, 2011
Dont use Wells Fargo either!!! I have been with Wachovia for years and when they changed over I have had nothing but issues with them. Im not so sure any bank is a good bank anymore.

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