Working with the public

[Alwaysahornet]

Has anyone noticed the language people use these days working with the public?
My husband and I make a huge effort not to cuss and use foul laungage. Expect the same of our kids. Generally when one of them does it doesn't take long to get back to us about it then we pray.
But lately it seems no matter where we go we are exposed to it. The realtor showing us houses the other day....awful. A gentleman, who is high enough up, at hy vee, nasty mouth. Again yesterday at hyvee behind the deli one of the long time people were mad at a decision about something, yelling at a coworker cussing. Awful awful awful. Just a few examples of many.

[Jester]

Did you mention the two Hy-Vee instances to the store's head manager?

I usually try to watch my language when not around close friends. I also always do things like hold the door open for strangers. It's amazing how many people walk thru with out a "thank you" or even a smile.

[finally the weekend]

I feel you can actually get better customer service overall in stores in Kansas City. At least the employees there can say thank you. You would think in a small town we would have better workers but that is not the case they appear to be more lazy.

[Just Mary]

I have to agree with everyone who has posted. Customer service just doesn't exist in Chillicothe. I have had good experiences at Lowes though, but even there lately the service is lacking. I absolutely hate going to walmart. The employees there are overly rude. That is not the case at other walmarts in the area. Just Chillicothe. A thank you would be nice after throwing down $100 for groceries and other supplies.

[Gabria]

It may not get you anywhere but this is what I've done.

Fill out the comment cards where you go. Make sure you include ALL the information they ask for.

I have been called personally by the Hy-Vee manager before after filling out one such card. He does pay attention.

If that doesn't achieve some attention then place an email through the main companys website.

If anything you may not get your end goal achieved but you may get some coupons or gift cards at least.

[FreeeeThinker]

Alwaysahornet wrote:

Has anyone noticed the language people use these days working with the public?
My husband and I make a huge effort not to cuss and use foul laungage. Expect the same of our kids. Generally when one of them does it doesn't take long to get back to us about it then we pray.
But lately it seems no matter where we go we are exposed to it. The realtor showing us houses the other day....awful. A gentleman, who is high enough up, at hy vee, nasty mouth. Again yesterday at hyvee behind the deli one of the long time people were mad at a decision about something, yelling at a coworker cussing. Awful awful awful. Just a few examples of many.

Then you pray? Let me know how that works out.

[Jeff Foli]

Im sorry, I will try to watch my mouth!

[annonymous]

Chillicothe and polite just don't go together!
In Kansas City you get respect because nobody knows anybody and they don't know if you are carrying a weapon or not. So yes, they hold doors, please, thank you, go ahead of me, are you sure, That's how it is.

In Chillicothe, bitch at the employees, treat them like dirt and hope to get 'em fired. Then you will have a job or your friend or relative.

Yep, that's Chillicothe.

So down and out and no job prospects so it is dog eat dog!

[Gabria]

annonymous wrote:

Chillicothe and polite just don't go together!
In Kansas City you get respect because nobody knows anybody and they don't know if you are carrying a weapon or not. So yes, they hold doors, please, thank you, go ahead of me, are you sure, That's how it is.
In Chillicothe, bitch at the employees, treat them like dirt and hope to get 'em fired. Then you will have a job or your friend or relative.
Yep, that's Chillicothe.
So down and out and no job prospects so it is dog eat dog!

Actually, Chillicothe does have an issue with politeness and customer service regardless of who you are or how much you spend. It's not all get someone fired and yada yada yada.

I complained for a very good reason, or at least my husband thought so. We suggested they not fire, but at least properly train employees in customer service.

I was 6 months pregnant, swollen feet, much less couldn't see them, and I would get bumped, ignored, and once shoved by employees at various businesses around Chillicothe.

Hy-Vee was the only place I would eventually shop since they offered to shop for me, encourage me to drive up, employees stopped, took my cart for me and loaded my items in my car out in the lot without asking, and they brought me an electric cart once when I began to wear out in the store. I didn't even ask! A man just told me to wait right there and came back with one.

Not once did I ever get an offer to help with anything at other retailers. Whether it be if I needed assistance finding an item, ask if I found everything, a door held, a large object lifted, and even employees looked at me crappy when I had to use a wheelchair or electric cart. Not everyone needs to be a two ton tessy to use these folks!

[town watcher]

Most of the problem is employees not being properly trained. We have many teenagers out working their first job and they need to be started out right in the beginning. Again you have to have good employees in the top jobs for it to trickle down. We can see this all over town, Walmart, Hyvee, Chillicothe school system, etc. I'm not saying every employee that works at these places are bad but you can see a difference in younger and newer employees. This is why so many young people want to come back here because it is easier.

[ccb]

Im a two ton tessy but i work 10hr day so my feet legs are tied thats why i use electric cart

[arielly]

For the most part, I find the customer service at the stores around town good. I have found that if I go in with an attitude, that's what I'll get back, but if I treat the person behind the counter with respect, that's what I'll get in return.

[Gabria]

arielly wrote:

For the most part, I find the customer service at the stores around town good. I have found that if I go in with an attitude, that's what I'll get back, but if I treat the person behind the counter with respect, that's what I'll get in return.

You're luckier than I've ever been.

I've been left standing stunned at some of the rude behavior from service employees.

Usually I'm the one that wishes them a good day or hope it gets better!

One reason I've steered my dollars away from Chilli merchants. If I'm going to put up with lousy service then I'm not going to pay for it. I'll buy from Aldi, Sam's Club, and other retailers when I hit North Oak, KC and St Joe.

[Gabria]

ccb wrote:

Im a two ton tessy but i work 10hr day so my feet legs are tied thats why i use electric cart

I apologize for coming off hatefull for that remark. Actually one of my closest friends and sometimes even my mother need those carts due to their weight.

Just irks me that people think you have to be handicapped, elderly, or have weight issues to use them.

[towntipper]

ccb 1st of all you shouldn't refer to yourself as a two ton tessy. Love who you are! It isn't the outer beauty who makes us who we are. I agree with you those carts are there for anyone in need of them. I know a few people who could've recently been using them, but they felt ashamed considering most people do believe they are for handicapped, elderly, or have weight issues. I myself feel very differently about that though. I don't think those well most people that are heavy needs to be using them. Especially those who set around & bitch about their weight then plant their rears in those electric chairs. Weight isn't considered a handicap as of yet & people shouldn't treat it as it is. I can understand those that may need them though I like you Gabria who does have a heavy family member. She doesn't mind the walking normally, but at times her asthma flares up & her ankles swell after time. What irritates me the most though is to see people who do not need them at all & young kids playing in them. Smirking at the elderly etc. that are setting/standing there waiting for 1.