Love My Car Carwash: Unreliable! in Germantown Maryland

[Chevy Chase Homeowner]

I had my car washed at Love My
Car Carwash in Germantown, MD on January 20th, 2009 and did not get what I paid for.

First of all, Luis Chihuan, employee #1102, overcharged me when the Deluxe car wash was clearly advertised on the board for $10.99. Then he didn't give me the correct change. He shorted me by $1.00.

After waiting in line for almost 15 minutes with only two cars ahead of me, I felt this was some part of the ploy to get you to overlook the charges and the return change.

Consumers should be wise to review their receipts and count their change before pulling ahead.

[happy client]

I am a frequent costumer at Love my car in Germantown. I can personally say that i know Luis very well and I know he is a very courteous person and with excellent costumer service skills. What I would recommend is to read carefully the menu board and realize that if you own a over sized vehicle there is an extra fee of $2.00. Finally if you have any question regarding the service received you should express it to the manager or the person in charge before posting comments in the internet right?. I find Love my car the best carwash in the area, that is why I also became a member of the club.

[Olivia]

I found them unreliable at times too. Inconsistent is the more accurate word for my experiences. They CAN be excellent and then they can be unbelievably bad. One busy weekend I waited over 90 minutes for a #2 detail. When finished there was very obvious car seat crap (crumbs, hair...) not vacuumed. I watched the guy futz around vacuuming for a very long time. His head was not on straight. I brought it to their attention and they fixed it. I had to bring to their attention obvious faults numerous times. I'm not picky either. There is not quality control. Sometimes, like if it is a detail #1, I might not bring it to their attention. I have at times gotten a great detail job. I wish it were always so. I did get mischarged once, but I called them on it right then and it was fixed. I do keep going back as they are convenient for me. I wish they would get some quality control in there. I also wish they would stop with the "blowing around of dust" and just wipe it clean. They seem obsessive on the high pressure air feature of cleaning.

Chevy Chase Homeowner wrote:

I had my car washed at Love My
Car Carwash in Germantown, MD on January 20th, 2009 and did not get what I paid for.
First of all, Luis Chihuan, employee #1102, overcharged me when the Deluxe car wash was clearly advertised on the board for $10.99. Then he didn't give me the correct change. He shorted me by $1.00.
After waiting in line for almost 15 minutes with only two cars ahead of me, I felt this was some part of the ploy to get you to overlook the charges and the return change.
Consumers should be wise to review their receipts and count their change before pulling ahead.

[Consumer in Gtown]

Good points! Hopefully Luis Chihuan will get the message and so the management too! Otherwise, maybe promote Luis to some other career field.
Love My Carwash: Wakeup!