darlene jutes

Chelmsford, MA

#1 Dec 27, 2011
A big reason why sears did poorly in electronics this year, is their return policy, at Best Buy you can return big screen tvs and other items with no restocking charge, sears is 15% I believe, we just bought a 55" at best buy, would never consider sears with their policy. All my friends feel the same way. Be competitive.
matt

Billerica, MA

#2 Dec 28, 2011
yea as a former employee of kmart I cannot say I am surprised by this news. they don't give a damn about their employees or customers, bottom line is they company is run by incompetent people. instead of focusing on the retail stores they formed a hedge fund and did tried some things online, which lead to their current situation.

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