Review: Magic Windows
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James

Covina, CA

#1 Mar 6, 2010
Looking for information on Magic Windows. I think they are made in Canada. They manufacturer vinyl windows. I can't find the Magic Windows website or any warranty information. Any info would be helpful.
Bryan

Pasadena, CA

#2 Mar 10, 2010
Magic Windows Warranty is as follows:

Magic Windows Lifetime Limited Warranty

Unit Components Lifetime
Labor 10 Years
After 10 Years Homeowner to Pay Labor

Insulated Glass 40 Years
Magic Windows Will Charge Customer after 15 Years for Instulated Glass
0-15 years
16-25 years 25% of cost of replacement labor
26-40 years 50% of cost of replacement labor

Slide N Hide Screen Warranty
Homeowner to pay for shipping Screen to dealer or manufacturer
Homeowner to pay $75 for torn screen or needs to be replaced
Homeowner to pay for Labor or Service Call

Tranfer of Warranty
One time and will only last 10 years

Grass Breakage 30 Years
Labor not covered. Homeowner to pay for Labor
no_magic_for_me

United States

#3 May 26, 2010
http://www.magic-window.com
do shop around, the price very a lot. I walk into A-1 by LAX office, I give them my dimensions for 9 windows, quoted 23k, then 2 wk later they call price drop to 18k. I originally wanted windows that can open from the inside for easy cleaning on my 2nd/3rd floors, but the $$ is way too high for me. I end up just replaced with Milgard @1/4 the price.
Paul

Burlingame, CA

#4 Jul 12, 2010
I have a slide'n'hide in my condo. the key piece that keeps the screen closed is made of plastic. it broke! I have a second one that is still ok, but am troubled that this one broke. now need to go through the hassle of the builder, etc. to see if they warrant will be honored. really inconvenient that such a key piece would break so easily.
Ann

Alhambra, CA

#5 Jan 7, 2011
James wrote:
Looking for information on Magic Windows. I think they are made in Canada. They manufacturer vinyl windows. I can't find the Magic Windows website or any warranty information. Any info would be helpful.
We had a company called Window World based in Reseda CA (1-800-400-1600) install Magic Windows for us 8 years ago. I do not remember exactly, but I think we payed something like 10K for 17 windows of varying sizes. Overall the windows were a success and the company was very responsive, coming out promptly when we had a problem with one of the windows and fixing it. I believe the company gave us a lifetime warranty on everything. I did not really believe that. However, a few years back someone tried to break into our house and in the process broke the outer layer of glass in on of our windows. Window World came out and replaced that whole panel for free.
Rick

United States

#6 Apr 15, 2011
Ann wrote:
<quoted text>
We had a company called Window World based in Reseda CA (1-800-400-1600) install Magic Windows for us 8 years ago. I do not remember exactly, but I think we payed something like 10K for 17 windows of varying sizes. Overall the windows were a success and the company was very responsive, coming out promptly when we had a problem with one of the windows and fixing it. I believe the company gave us a lifetime warranty on everything. I did not really believe that. However, a few years back someone tried to break into our house and in the process broke the outer layer of glass in on of our windows. Window World came out and replaced that whole panel for free.
Magic doesn't fix anything. I have been waiting 8 months for 5 replacement screens. Yes they have come out and took measurements but they never work right after they are installed. The screens just don't hold up well. I paid alot for these windows because of the fancy screens.
John

Woodbridge, Canada

#7 Jun 13, 2011
I disagree, We had our windows installed over 5 years ago and we had issues with our screens and they came out and fixed them right away- free of charge. The staff we're so friendly and easy going-I highly recommend the windows. They are fantastic.
rapper

Detroit, MI

#9 Aug 15, 2011
magic window will also charge you $75 to come out and do warranty work after a year....great!
Mark

Concord, CA

#10 Oct 2, 2011
I have never psted on any bulletin board before but I want people to know do not select Magic Windows. They sent out a substandard contractor Levy-Zax who is now out of business. The contractor used sub-standard materials and shoddy workmanship. The windows themselevs are problematic, the plasit parts break off easily and warp in the sun. The manufacurer sent a rep out to repair the winows and promised to replace defective parts. That was three years ago. Now all I get is a run ariounf from "Radica" at Magic Windows playing telephone tag on the issues. I still can not opem my slider from the outside. Beware, do not buy these windows.
Johanne

Woodbridge, Canada

#11 Oct 19, 2011
I've had magic windows for over 7 years and haven't any product issues whatsoever. Although its been quite a while since we bought them, I remember Magic Windows being superior with respect to their warranty and technology. I also know that there is another pretty large company called "Majic Windows" spelt with a "J" that operates out of the North East U.S. that we got confused with when we were shopping around. Ben, I think that's who you might be referring to. From my knowledge, they are completely separate companies and have nothing to do with one another. I'm sure they get mistaken for one another all the time. The company I'm talking about is Magic Windows ( www.magic-window.com ). Anyways, I'm really happy with our windows and would highly recommend them. Do your research and if you are buying from one of their distributors make sure that they are trustworthy and do high quality work.
Duke

Woodbridge, Canada

#12 Feb 25, 2012
This is hands down the worst experience I have ever had in dealing with a company. The salesman was nice but he promised us something that could not be done. We were told that the windows would take 6-8 weeks and finally after calling them numerous times they were to be installed after 12 weeks. The came and took out the large window and as they were bringing the new one up I noticed that the grill work on the window was done wrong. I called the sales manager Saul who told me to send the window back. I informed him that there was a large hole in my house and it was 3 days before Chistmas. He said to put the window in and they would fix the grill work later. Once the window was installed I noticed that the grill work that was put on the window was not level and was curved. I even took a level to it and it was completely installed improperly. Once again I called the sales manager Saul who promptly informed me that I was wrong and that they were straight. I had to numerous times tell him that I was standing with a level to the grill work. The call had to be escalated to someone else who said they would send a technician out to look at the window. The person came the next week and within seconds confirmed that the grill work was indeed curved and would need to be replaced. He stated that it would take approximately 2 week. After waiting almost 2 months we were finally informed that it was to be installed. I once again (stupidly) called the sales manager to politely ask for a small discount on the window (10%) because of the massive time delay for the job to be completed. Saul practically told me that I should be ashamed for asking for a discount and that I should be happy that I had only paid a down payment. He is by far the worst sales person I have ever dealt with. Arrogant, rude and does not listen to his customers. I asked for the call to be escalated to someone else in the company and he downright refused, saying that he owned the company. I would highly recommend going with a more reputable company and staying away from this one. Horrible experience.
John

Arvada, CO

#17 May 25, 2012
We were a dealer for Magic-Window several years ago. We represented them for about 2 years and here is what we found. Initially their product was built with quality components but during the time we sold it they began to compromise the quality of the components moving in some cases from PVC that was built with a close tolerance to items that were out of tolerance by a significant amount which resulted in the product not operating or performing very well. They were slow to provide replacement products and in many cases the replacements were in worse shape than the original items. Their Customer Service Supervisor 'Radica' was very adept at stalling and not getting things done. The owners were very friendly but that was mostly to avoid getting issues resolved.

Once we stopped selling their products the shipping costs for service parts was outrageous & they refused to participate in any of that cost. A few months ago we had to purchase a window for a customer of Magic that only purchased the product so his windows in his home looked consistent from the outside. That window, a double hung, was built defectively without weep holes in the master frame. When we called them & spoke to one of the owners explaining the defect they said that Radica was not in, end of conversation. We will drill in our own weep holes as the warranty isn't worth much anyway.

I would not ever sell Magic-Window again and regret ever selling it to begin with! While the windows have some intruiging features it is not built to last and warranty support is seriously lacking. The only people in this blog that are happy are either new customers or are a stones throw away from the manufacturing facility so they can get their parts quickly. The company has shown itself to be less than reputable and any company that has a conscience and/or services their product after the sale won't sell the product to protect their own reputation.
Bill Stephenson

Castro Valley, CA

#18 Jul 28, 2012
What is their contact info.? Thanks !
Bryan wrote:
Magic Windows Warranty is as follows:
Magic Windows Lifetime Limited Warranty
Unit Components Lifetime
Labor 10 Years
After 10 Years Homeowner to Pay Labor
Insulated Glass 40 Years
Magic Windows Will Charge Customer after 15 Years for Instulated Glass
0-15 years
16-25 years 25% of cost of replacement labor
26-40 years 50% of cost of replacement labor
Slide N Hide Screen Warranty
Homeowner to pay for shipping Screen to dealer or manufacturer
Homeowner to pay $75 for torn screen or needs to be replaced
Homeowner to pay for Labor or Service Call
Tranfer of Warranty
One time and will only last 10 years
Grass Breakage 30 Years
Labor not covered. Homeowner to pay for Labor
michbanker73atao l

Pontiac, MI

#19 Aug 1, 2012
seems to be several companies being discussed
MAGIC WINDOW is a michigan based distributer of fiberglass windows manufactured in canada by inline. the winow is with out question the absolute best on the market. The warranty is cut and dry 50 yrs www.magicwindow.com my saleman was out standing( email me and i will forward his contact) now i have no idea if they sell outside michigan but if you are condsidering the purchase it is worth the effort to get these
Nina

Santa Monica, CA

#20 Aug 6, 2012
michbanker73ataol wrote:
seems to be several companies being discussed
MAGIC WINDOW is a michigan based distributer of fiberglass windows manufactured in canada by inline. the winow is with out question the absolute best on the market. The warranty is cut and dry 50 yrs www.magicwindow.com my saleman was out standing( email me and i will forward his contact) now i have no idea if they sell outside michigan but if you are condsidering the purchase it is worth the effort to get these
Any idea howmto get replacement parts? The part that hooks the screen closed broke, and we need that part badly.
Thanks!
Nina

Santa Monica, CA

#21 Aug 6, 2012
Paul wrote:
I have a slide'n'hide in my condo. the key piece that keeps the screen closed is made of plastic. it broke! I have a second one that is still ok, but am troubled that this one broke. now need to go through the hassle of the builder, etc. to see if they warrant will be honored. really inconvenient that such a key piece would break so easily.
Did you ever find replacement part? Same thing happened to us!
Michael

El Cajon, CA

#22 Aug 11, 2012
We had Magic Windows installed in 2003 and have never experienced any problems until last week, when I broke one of the latches that connects the hidden screen to the window. The company in El Cajon that had installed our windows is no longer in business. I found the company web page ( Magic-Window.com ) and sent an email to customer service using their contact page. The next day I received a copy of an email from the company office to their California distributor, forwarding my email. As I was reading the email I received a phone call from the distributor. I emailed him a photo of the broken piece to show the type and size. Two days later I received two replacement latches. No charge. The time from my original inquiry to the manufacturer to having replacement part in hand was four days. You can't beat that for service.
Stephen

Thornhill, Canada

#23 Sep 21, 2012
Do you still stand by this review or wish to alter your comments. I visited Sol @ Magic Windows (CTW) in Woodbridge and he told me quite a different story about your experience with them.
Stephen

Thornhill, Canada

#24 Sep 21, 2012
My comments are re: Duke in Mississauga
Disppointed in Michigan

West Bloomfield, MI

#26 Nov 9, 2012
Bought these windows and paid top dollar. Decided on them because spokesman was a former TV Anchor that we thought we could trust.
Have had to have tech out twice...and each time had to pay $75 for them to come out and look at the problem with their windows.
First time...the side sliders kept coming lose when the window was opened...and it slid down preventing the window from opening too far. Also had to take out one screen and could not get it back in (they are ridiculously hard to get back). Tech came out for $75...put the screen back in and pulled out the slider...twisted it a little bit and put it back in...and it happened again after he left.
Now yet another problem...the clip that you pull down to bring out the window to clean broke and then I could not slide the window back to lock. On another slider window...I could not slide back the window the lock without pushing on the window to get it to lock.
He said the piece that holds the window together came loose and he would replace...and the same thing on the other one! Oh...and that screen...had to have him put back in again. He informed me that the half screens are easier...but the salesman asked me what kind...I wanted...full or half without mentioning that...and we chose the full screen because we thought it would be easier...it is not!
So for almost $10,000...and $150 more they have finally honored their 'lifetime' warranty replacing their parts on these faulty...poorly made windows. What they don't tell you is that these windows are not worth the money...and the repair fees are a scam.
DO NOT BUY THEM!

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