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1 - 20 of 28 Comments Last updated Dec 19, 2013
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TMW

Worcester, MA

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#3
Aug 6, 2009
 

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I don't understand. I've been using this company for several years now and have recomened them to my friends and family and they all say that they are great, otherwise I wouldn"t recommend them. They always tell me what the cost will before they start the job and give me a full explanation of what it entails, they clean up after their done, and they"re always polite and informative from the person who answers the phone to the electrian who does the job.
Same Story Here

Revere, MA

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#4
Oct 5, 2009
 

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Guess you were lucky -- or maybe this company has really changed since you used them. Mine is the same story -- over-estimated, over-charged, failed to pull permits (and overcharged for the permits he didn't pull, too!) Watch out for this guy! This is trouble you don't need!
credit dept

Worcester, MA

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#5
Oct 8, 2009
 

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Same Story Here wrote:
Guess you were lucky -- or maybe this company has really changed since you used them. Mine is the same story -- over-estimated, over-charged, failed to pull permits (and overcharged for the permits he didn't pull, too!) Watch out for this guy! This is trouble you don't need!
Obviously, This is Matt 25. Lets see, We did a job for you, you were givin an up front price, you agreed to the price, you signed the contract, the job was completed, the job was inspected, you've moved in tennants and are turning a profit, and YOU WON'T PAY US. Who's wronged here?
Same Story Here Again

Revere, MA

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#6
Oct 8, 2009
 

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"Who's wronged here?" Well, at least three people here, plus the guy you're yelling about in your post. At least four others on other blogs. I'm not surprised somebody isn't paying you. Too late for the rest of us. All I can do is warn other people.
Same Story Here Yet Again

Revere, MA

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#7
Oct 8, 2009
 

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There is a July complaint on www.thiscompanysucks.com about misleading estimates, work done, etc, and a three star rating(out of 5) due to thumbs down on merchantcircle.com For some reason starting in about May or June people started having a lot of problems with this guy. There is a real pattern here re:estimates, permits, etc. I would do a complete search and post even more but I think everybody's got the idea.(The only positive thing I can find on the web is from TMW on this site, who I am begining to think is a relation to MRE) Learn from my mistakes -- search before you sign!
credit dept

Worcester, MA

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#8
Oct 9, 2009
 

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Same Story Here Yet Again wrote:
There is a July complaint on www.thiscompanysucks.com about misleading estimates, work done, etc, and a three star rating(out of 5) due to thumbs down on merchantcircle.com For some reason starting in about May or June people started having a lot of problems with this guy. There is a real pattern here re:estimates, permits, etc. I would do a complete search and post even more but I think everybody's got the idea.(The only positive thing I can find on the web is from TMW on this site, who I am begining to think is a relation to MRE) Learn from my mistakes -- search before you sign!
Dear Matt,
You can slam this company all you like. The fact still remains that we did a job for you, you signed a contact, and you now refuse to pay. You are using Goverment funds for your projects and making great profits on others money, and you are run by a religious order. Now, who's eyes should be open.
This is our last post on this subject as litigan has begun against Matt 25.
credit dept

Worcester, MA

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#9
Oct 9, 2009
 

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credit dept wrote:
<quoted text>
Dear Matt,
You can slam this company all you like. The fact still remains that we did a job for you, you signed a contact, and you now refuse to pay. You are using Goverment funds for your projects and making great profits on others money, and you are run by a religious order. Now, who's eyes should be open.
This is our last post on this subject as litigation has begun against Matt 25.
We have serviced ove 57,000 customers and these are the only complaints. We are also listed with the BBB, the comsumer watch dog group,with an A plus rating.
Another unhappy customer

AOL

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#11
Nov 15, 2009
 
Beware beware beware
I was charged hundreds for a "diagnostic". I am sorry that I didnt see this website before I was involved with Mr Ripoff Electric.
knows the truth

Worcester, MA

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#12
Jan 10, 2010
 

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Mr. Response electric did not have an A+ rating with the BBB until august when they bought accredidation through them. Before they were a BBB member they had a B- rating!!
knows the truth

Worcester, MA

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#13
Jan 10, 2010
 

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Don't argue with these guys, as they will never admit what they do is wrong. Ignore the BBB too - wait until you see the investigative reports series coming out on them! Go the the attorney generals office and the division of professional licensure and pull his records. Then you will see this companys true colors!!! And believe me - it isn't pretty. Use them and you will get burned.
another upset customer

Cambridge, MA

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#14
Aug 29, 2010
 
These guys are trouble, STAY AWAY !

Shotty work, over-charged, constant upselling when they are at your house.
another upset customer

Cambridge, MA

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#15
Aug 29, 2010
 
Sloppy work, overcharged. Not happy with these jokers.
scam artists

Shrewsbury, MA

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#16
Aug 30, 2010
 
This company is is a joke ! They are misleading about estimates, they over charge, and fail to substantiate the charges after the fact. Their quote was 300% above the other 3 quotes I received, and when I called them out on it they cut it in half? What sort of company conducts themselves like this?
upset customer

Wellesley Hills, MA

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#17
Dec 6, 2010
 
If you are thinking of hiring these guys, STAY AWAY !!!!
They will rip you off. All the reviews on GOOGLE and YAHOO are BOGUS and written by the owner of the company. These guys pray on the desperate. DO NOT CALL THEM. THey charge a $57 fee just to show up, then the damage really begins.
Diane

Wellesley Hills, MA

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#18
Dec 15, 2010
 
Same Story Here wrote:
Guess you were lucky -- or maybe this company has really changed since you used them. Mine is the same story -- over-estimated, over-charged, failed to pull permits (and overcharged for the permits he didn't pull, too!) Watch out for this guy! This is trouble you don't need!
I agree with this completely. These guys ripped me off big time. DO NOT CALL THEM !!!!!!
sturbridge

Mohawk, NY

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#19
Dec 28, 2010
 

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mr.response they are a scam artist. i call them for an emergency and they tried to charge me $1000 for an $140.00 job. they did a fraudulent diagnostic. when i question them about the wrong diagnostic they couldn't answer, he just kept saying that he wanted his money. we problably end up in court since they will never admit any wrong doing. an elderly person would of paid not knowing what was going on. they said i needed a 15- 20 foot main feeder wired and all that was needed was a $20.00 outside part. elderly people please be aware of this company. the guy they send after 20 minutes said that i would have to pay $217.00 for the fraudulent diagnostic and $787.00 extra for the work! I asked the guy if they work by the hour and he said that they work by the job he then took out a chart and after looking he quoted me that outrageous amount ($787.00). when i question the amount he said that wire was expensive. when you brake it down is $393.50 per hour! crazy. and they still feel that they are doing nothing wrong. Shame on them! I believe in karma.
concerned citizen

Wellesley Hills, MA

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#20
Dec 30, 2010
 
sturbridge wrote:
mr.response they are a scam artist. i call them for an emergency and they tried to charge me $1000 for an $140.00 job. they did a fraudulent diagnostic. when i question them about the wrong diagnostic they couldn't answer, he just kept saying that he wanted his money. we problably end up in court since they will never admit any wrong doing. an elderly person would of paid not knowing what was going on. they said i needed a 15- 20 foot main feeder wired and all that was needed was a $20.00 outside part. elderly people please be aware of this company. the guy they send after 20 minutes said that i would have to pay $217.00 for the fraudulent diagnostic and $787.00 extra for the work! I asked the guy if they work by the hour and he said that they work by the job he then took out a chart and after looking he quoted me that outrageous amount ($787.00). when i question the amount he said that wire was expensive. when you brake it down is $393.50 per hour! crazy. and they still feel that they are doing nothing wrong. Shame on them! I believe in karma.
You should be calling the MA District Attorney, and the Better Business Bureau.
dudley resident

Wellesley Hills, MA

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#21
Mar 18, 2011
 
This company is known to rip people off big time. I would advise anyone to look elsewhere!!!
ALex

Wellesley Hills, MA

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#22
Mar 30, 2011
 
Do youself a favor and use any electrician but these jokers! Not sure how this guy is not in jail for fraud, but let's tell everyone to stay away from him and drive him out of business. A horrible company!!
past employee

United States

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#23
Nov 12, 2011
 
I have work for this company and I must say they do rip off people! What they do is they show up for a few of $57 then they do a diagnostic on your problem! Which to mention cost an extra 150! When they find the problem they pull out this bogus chart that has prices that are at a flat rate! Now those price are raised by 300%! And they will not break down the price because they know that there prices are to expensive! Now the owner has a very big problem with people questioning his prices and feels that he must make a big scene or problem to try to scare the customer into giving into him! I must say when I worked there it was very hard to give those prices! Oh and if you have a nice house or car in the driveway expect an even higher price! The owner will in a heart beat take you to court because that his way of dealing with people who don't bow down to him! So I will say stay far away from this company so you don't get ripped off! Ps he raise prices to the elderly them takes 15% off so they still come out to his original price on his chart! one more thing he only has on shop and one electrician! Plus he is slow as hell! Beware fair people of massachusetts!

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