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Vandergrift, PA

#1 May 31, 2013
Just curious what the rest of the general public thinks of the only taxi service in Charleston. What do you like or dislike?
90s baby

United States

#2 May 31, 2013
Hands down the worst taxi service EVER! Most cities you flag a cab down they pick you up. C&H you have to have a physical address to & from. Plus the dispatcher is by far the rudest, & don't get me started on the wait time.
Mary S

Charleston, WV

#3 May 31, 2013
Absolutely the worst taxi service I have ever encountered. Yes the dispatcher is always rude and tries to make you feel like they are doing you a favor versus the customer being first. The wait time is horrible (if it even shows) and the drivers are no better.

I used to take a taxi from Kanawha City to St Albans once a week and it cost around $40.00 each way, and I was ok with that, but now I just give a neighbor the money instead of C&H.

Their rude and uncaring attitude cost them a customer.

Mars, PA

#4 May 31, 2013
I was out with friends and had a few drinks and wanted a cab. I called at 11pm . Called at 12 am still no show. Bar owner called at 1:00 am still no show. I finally had to call a family member to drive over a pick us up! They were rude each phone call. They don't want us out drinking and driving but you can't get a cab to take you home!

Charleston, WV

#5 May 31, 2013
Well apparently they are doing a really good job and the dispatcher are AMAZING... that made me giggle just typing it lol... maybe more complaints should be made with the Public Service Commission and another cab service will serve the public better!
blue eyes

Charleston, WV

#6 May 31, 2013
I wonder how many taxi drivers in KC are on drugs lol
Dale McKinney

Charleston, WV

#7 May 31, 2013
Allow me to tell you my story

I was at the Charleston Eagles on the west side 2 months ago and because I was drinking I didn't drive. At 11:30 I left and thought I had a ride home, but turns out I didn't and I did not have my cell phone so I was walking around the westside looking for a pay phone. I had money in my pocket and I was drunk. I flagged down a cop and asked him to call me a taxi and explained my dilema to the cop and C&H taxi. I was now at the Krogers on the westside. An hour later the cab was still not there. I eneded up walking all over the westside looking for a phone to call a friend to come and get me.

The point being is C&H new an older man was intoxicated and in need of a ride and they still left me to fend for myself on the westside of Charleston.

No I didn't get mugged or hurt, but at one point two men approached me asking for the time and if I had a cigarette and all of a sudden a police car drove by. Both men left immediately. They were going to mug me I just know they were.

Bottomline is I finally made it home safely, due to a cop calling a friend for me. The cab never came

I will NEVER in my life call C&H for anything.

They DO NOT CARE! The owner and dispatcher and each employee can...


Apollo, PA

#8 May 31, 2013
Wow... I thought I would atleast hear a few good things lol
Dale McKinney

Charleston, WV

#9 May 31, 2013

I doubt very seriously if you'll find anybody with a positive story about that dysfunctional bunch of idiots. How in the hell they stay in business is anybody's guess.

Charleston, WV

#10 May 31, 2013
Only reason they stay in business is there are no more taxi services around charleston! If there was c&h would be up shit creek without a paddle
90s baby

United States

#11 May 31, 2013
Also a few yrs back I personally knew a driver whos license was suspended & he was allowed to drive. I used to call his cell phone to get a cab. That's pretty much the only way your going to get one & even then you have to wait an hour or two until he's finished with all of his other calls. The last time I called him is when he offered to "spark a doobie" with me. So obviously the don't drug test.
midnite rider

Charleston, WV

#12 May 31, 2013
Its a scam, idk how the drivers make any money? They have to pay 70 $ aday to lease one of those gas guzzling crown vics? If they did drug test CnH would not have a workforce. T

Charleston, WV

#13 May 31, 2013
Not all drivers are drug addicts... My personal driver is not... He is one of the very few that does well

Charleston, WV

#14 May 31, 2013
But when he is unavailable... its hard to tell what I will get or if I will even get picked up... not to mention how rude those bastards are that answer the phone
Eight Ball

Charleston, WV

#15 May 31, 2013
Me and two other guys got in a taxi about 4 years ago and went from Charleston to one of the strip bars at the badlands and tipped the driver a $20.00 if he would let us do cocaine on the way. The driver didn't do the cocaine, but he allowed us to party and then later we called him again for a ride back to Charleston and he let us snort away. We tipped another tewnty then also.
90s baby

United States

#16 May 31, 2013
Real classy Eight Ball!
Eight Ball

Charleston, WV

#17 May 31, 2013
90's baby

Thank you for the compliment, but the real class goes to the driver for looking out for his customer. He went above and beyond the call of duty. With fair both ways and tips he made well over a 150.00.

Saint Albans, WV

#18 Jun 29, 2013
They now have a pansy-acting driver who drives tne pink crown vic. He thinks his poop dont stink, and is lazy as well as being rude.
C and H is the worst

Charleston, WV

#19 Jul 1, 2013
Do as I do just find a neighbor, friend, co worker or whomever that needs a little extra cash and give it to then insted of that nasty C&H taxi.
happy customer

Charleston, WV

#20 Sep 17, 2013
I just called them and they came within 5 minutes, took me to my house without a problem. Very nice, polite driver. No complaints and I will call them again.

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