Rudeness, red tape found at Beckley DMV

Rudeness, red tape found at Beckley DMV

There are 62 comments on the www.register-herald.com story from Mar 14, 2012, titled Rudeness, red tape found at Beckley DMV. In it, www.register-herald.com reports that:

I am writing to you regarding an intolerable and disgusting situation which is prevailing in our Raleigh County. To get a driver’s license in Beckley you go through some infuriating rudeness and an inordinate amount of red tape and time by some of the employees. To illustrate — my wife of 40 years who was born abroad, has also had her license for 40 years. She went in and waited over an hour to speak with someone. After five times she still left crying. She was told she would have to produce both marriage certificates and some other forms of identification. When my wife returned again, the clerk blurted out loudly in front of many other people, “Well, I hope you have all your forms this time.” Again my wife left crying without her license. Here’s my final thought. Having been sickened by the arrogance and rudeness of this woman, I took my wife to Charleston and within 20 minutes we were on our way home with her license (the same documentation that she was turned away with in the Beckley office). I asked the person in Charleston, “Why the big difference?” and without hesitation she said “Because the people in the Beckley office are incompetent.” The more I thought about it the more I realized some of the employees in the Beckley DMV just do not care. Wayne Hopkins Coal City

Join the discussion below, or Read more at www.register-herald.com.

Not the Village Idiot

Oak Hill, WV

#46 Jul 11, 2012
save trees wrote:
i agree their all dumbasses.
I'm fairly confident that the majority of DMV employees knows the difference between "there," they're" and "their." Also it's "dumb asses," not "dumbasses."
Not the Village Idiot

Oak Hill, WV

#47 Jul 11, 2012
Sorry, subject/verb mismatch... I meant "know." I would have corrected my error after posting if I could have.
zinto

Beckley, WV

#48 Jul 11, 2012
jake wrote:
I hate going to the Beckley DMV but I always have a great time messing with the idiots that work there! I had a ring tone on my phone that said "rude bitch here" and when the girl started getting snappy I sent a text to my buddy and had him call me!( he was also there with me) I handed her the phone and
Asked her how to stop the ringing. Lol. Everyone just looked and laughed! She didn't think it was funny at all. Also I ask them a million questions about random stuff including titles, cars, trucks, boats, bikes, new state laws and I do all this with a loud tone. Lol.
I always ask them to write everything done for me on separate pieces of paper.(full 8x11 sheets) and I always have them repeat themselves at least three - five times. And always ask them if they are sure! Lol! Just go there and have a good time. Usually they see me then they hurry up and get me the hell out of there.
Haha! Good stuff!
New West Virginian

Charleston, WV

#49 Sep 11, 2013
They don't care if y'all don't go back to that location in fact they love that so they are less busy in the future and can sit around even more doing nothing. This is why I hate government workers, because they don't have to be nice. Its not like the private sector where you can take your business somewhere else and they lose revenue. They don't care if you complain because even if you go to a different location, and pay gas tax driving here to Charleston, the state still collects your fee because you still need to get your license.

Before when I lived in Maryland the MVA was also very stupid, lazy, and incompetent and if anyone expressed their displeasure they would find ways to retaliate against you like "accidentally" flagging your license when you haven't even been pulled over. I think WV also has very powerful unions that keep these people employed. I think many of the MVA jobs should be automated.

I would say about 4 out of 5 experiences I have with government offices is very negative. The last time someone in a private business really got me mad was over 6 years ago.
New West Virginian

Charleston, WV

#50 Sep 11, 2013
Don't know why it says I'm in Texas Im posting from Sissonville West Virginia.
2 fisted redneck

Catlett, VA

#51 Sep 11, 2013
there needs to be a major overhaul at the Beckley dmv all those rude cu*ts need to be fired.
@ New West Virginian if I were you I would run like hell out of the place.
sloppy joe

Mount Hope, WV

#52 Sep 11, 2013
New West Virginian wrote:
Don't know why it says I'm in Texas Im posting from Sissonville West Virginia.
isn't that strange how you can post from one place and it sais you posted from somwhere way away. I asked a buddy who knows all about that junk and he sais it has something to do with where the sattelite is that your wifi signal bounces off of or your cell phone carrier uses different sattelites...hell I don't know...lol. if that made any sense. I hate the dmv in Beckley. There is a girl named Charlotte that worked there that is so hateful. I complained about her but hell if I know if they did anything about it but it takes a lot for a nice guy like me to complain cuz I know people need there jobs and stuff but she really needs to find another one not working with people.

“what it is, is what it is!”

Since: Jun 13

Location hidden

#53 Sep 11, 2013
psychStar wrote:
I know people can be rude. I've work in customer service & generally most people are nice. If you guys are getting all this rudeness maybe you need to take a look in the mirror. I aways treat people with kindness & respect & it's very rare that I come across an intolerably rude person in the service industry. Think of all they put up with though? You'd have to have thick skin to work at the DMV.
Thick skin, stupid, rude and very uneducated. THEY CAN'T GET A JOB ANYWHERE IN THE PRIVATE SECTOR BECAUSE OF THERE ARROGANCE.

“what it is, is what it is!”

Since: Jun 13

Location hidden

#54 Sep 11, 2013
Retard_Sandwich wrote:
<quoted text>[1] Right.

[2] Step 1, ask representative if they support it. Step 2, vote accordingly.

[3] Now we go off the deep end. Nobody is discussing this, not that it is any less insane, its not the point. The point is, rules are posted, follow or get shown the door.
You are probably one of the dumb government employees that works there. Get a life or go drown yourself stupid. The public is sick and tired of smart asses like you.
Anonymous

Charleston, WV

#55 Sep 18, 2013
2 fisted redneck wrote:
there needs to be a major overhaul at the Beckley dmv all those rude cu*ts need to be fired.
@ New West Virginian if I were you I would run like hell out of the place.
Out of the DMV or out of Sissonville? I do like it here a lot so far. I still need to change my license over, wonder if I can get residency here while keeping my car registered in Maryland (I'm a student now) cause people can get a license even if they don't own a car at all. Getting a WV residency is easier in terms of getting a CCW permit and I do wish to vote in elections here.
morons

Charleston, WV

#56 Sep 19, 2013
I'm stunned. Really? Govt drones rude and unhelpful. R u sure ?!?
timhalen

Charleston, WV

#57 Dec 25, 2014
west virginian wrote:
Just call the 800 # and ask to speak to jessica s.:-) she's great!!!!
Unfortunately, they can't transfer between operators at the call center. However, they have 20 reps that are TRAINED in all areas of the DMV. The Regionals have a lot of turnover and chances are pretty good you may get a newbie...or a more seasoned CSR that was not TRAINED in all DMV areas. I was a five year veteran at the KC call center and I sat beside Jessica S...she really is great! Don't forget to write down the CSR's name when you call. Merry Christmas!
timhalen

Charleston, WV

#58 Dec 25, 2014
Interested wrote:
You have a valid complaint, I was at the DMV in the past and they sent me to Greenbrier County to get a title transferred, for some reason they wouldn't complete the transfer and said I must go there when I arrived at the Greenbrier DMV the employees was stunned and said everything was in order and transferred the title. Yes they are very incompetent.
They have one printer for titles at the regional offices...when one goes down and you need the title immediately...you have to visit another office. The problem is no one bothered to notify the next office that their printer is/was down. Poor communication is a BIG issue---a former Five-year DMV call center employee.
leaders

United States

#59 Dec 25, 2014
Go to summersville dmv, have been there several times. The employees are polite, helpful, and your in and out before you know it. Maybe they should send the beckley dmv employees there for training.
The Trip

Beaver, WV

#60 Dec 25, 2014
Fire the lot of them and properly train the new buggers at the Charleston DMV. Done and dusted.
Sick of DMV

United States

#61 Dec 25, 2014
Long before The Patriot Act DMV clerks were rude. It is in there DNA and job description.
threedaysgrace

Charleston, WV

#62 Dec 25, 2014
Retard_Sandwich wrote:
<quoted text>
[1] Right.
[2] Step 1, ask representative if they support it. Step 2, vote accordingly.
[3] Now we go off the deep end. Nobody is discussing this, not that it is any less insane, its not the point. The point is, rules are posted, follow or get shown the door.
or go to the Kanawha co DMV with the same exact paperwork Beckley turned u away with and get approved because they actually know what they're doing
renoir

Beckley, WV

#63 Dec 26, 2014
jake wrote:
I Thankshate going to the Beckley DMV but I always have a great time messing with the idiots that work there! I had a ring tone on my phone that said "rude bitch here" and when the girl started getting snappy I sent a text to my buddy and had him call me!( he was also there with me) I handed her the phone and
Asked her how to stop the ringing. Lol. Everyone just looked and laughed! She didn't think it was funny at all. Also I ask them a million questions about random stuff including titles, cars, trucks, boats, bikes, new state laws and I do all this with a loud tone. Lol.
I always ask them to write everything done for me on separate pieces of paper.(full 8x11 sheets) and I always have them repeat themselves at least three - five times. And always ask them if they are sure! Lol! Just go there and have a good time. Usually they see me then they hurry up and get me the hell out of there.
This is hilarious.
4 posts removed
really

Summersville, WV

#68 Dec 26, 2014
I agree Wayne! Some of those people that work there have been there since trees were short and try to dress and act like teenagers. They are more concerned about their looks than being helpful.
Summersville has a DMV, office now also.
They need to clean out most of the people in Beckley office are staff!
nemesis

Walton, WV

#69 Dec 26, 2014
If you really want to pull your hair out, come to Williamson., and try to conduct business.

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