Rudeness, red tape found at Beckley DMV

Rudeness, red tape found at Beckley DMV

There are 62 comments on the www.register-herald.com story from Mar 14, 2012, titled Rudeness, red tape found at Beckley DMV. In it, www.register-herald.com reports that:

I am writing to you regarding an intolerable and disgusting situation which is prevailing in our Raleigh County. To get a driver’s license in Beckley you go through some infuriating rudeness and an inordinate amount of red tape and time by some of the employees. To illustrate — my wife of 40 years who was born abroad, has also had her license for 40 years. She went in and waited over an hour to speak with someone. After five times she still left crying. She was told she would have to produce both marriage certificates and some other forms of identification. When my wife returned again, the clerk blurted out loudly in front of many other people, “Well, I hope you have all your forms this time.” Again my wife left crying without her license. Here’s my final thought. Having been sickened by the arrogance and rudeness of this woman, I took my wife to Charleston and within 20 minutes we were on our way home with her license (the same documentation that she was turned away with in the Beckley office). I asked the person in Charleston, “Why the big difference?” and without hesitation she said “Because the people in the Beckley office are incompetent.” The more I thought about it the more I realized some of the employees in the Beckley DMV just do not care. Wayne Hopkins Coal City

Join the discussion below, or Read more at www.register-herald.com.

First Prev
of 4
Next Last
Interested

Oakvale, WV

#1 Mar 14, 2012
You have a valid complaint, I was at the DMV in the past and they sent me to Greenbrier County to get a title transferred, for some reason they wouldn't complete the transfer and said I must go there when I arrived at the Greenbrier DMV the employees was stunned and said everything was in order and transferred the title. Yes they are very incompetent.
Jethro

Charleston, WV

#2 Mar 14, 2012
The beckley D.M.V. deserves their location .
nancy

Mount Hope, WV

#3 Mar 14, 2012
i have been there,,they are rude! they try to act like prison gaurds or something.
1 post removed
KanawhaCity

Beckley, WV

#5 Mar 14, 2012
I've never had a good experience at the Beckley DMV. It is true, they are very incompetent. I go to the Kanawha City DMV now. They have Saturday hours and, more importantly, they are competent and generally nicer.
wondering

Demotte, IN

#6 Mar 14, 2012
I am so glad this guy wrote this letter. I finally renewed my license today after four times.I decided to go to princeton super nice there! I was ready to write a letter to the paper over this same issue, and still may! Beckley DMV has no right to embarrass people or belittle them! As a tax payer,paying their wages I expect to be treated with some respect.I will never go back in there! All I can say is someone is going to be in a lot of trouble!
Sad

Oak Hill, WV

#7 Mar 14, 2012
I was just there yesterday and I have to sayl, out of the four women I dealt with, only one was really rude. Although I witnessed one other lady being very rude to others. For some reason, they seem to get great pleasure in the fact that you didn't bring the correct paperwork with you. As we sat with our number waiting to be next, we couldn't understand why we had to wait because there wasn't anyone at windows 1-8. ALL the employees were talking to each other, laughing, and not waiting on anyone. That lasted about 10 min. I know they also have to deal with alot of rude people but not all of us are rude. I treat people the way I would like to be treated. All in all it wasn't horrible but I did witness a few people that left really mad. And believe me, they didn't care.
1 post removed

Since: Jun 11

Beckley, WV

#9 Mar 14, 2012
Yes, I too have had experiences at the DMV very similar to one's listed. I've also had similar experiences of rudeness when I pay my property and real estate taxes at the Fayette Co. Sheriffs office.
Agreed

Oceana, WV

#10 Mar 14, 2012
I so agree with what's been said about the Beckley DMV! I have never in my life seen so many rude, smartass government employees in all of my life!! There is NO excuse whatsoever for their actions towards the customer's that come in there. I can see that they have to follow the rules that are set up because afterall they are employees themselves, but they DO NOT have to be rude and down right hateful to people that go there. I to had to go there last week to renew my operator's and it was a mess. I noticed that none of these employees had name tags on because I definately looked for names, so I would know which ones to report for the rude behavior!! Anybody that has ever worked with the public knows that it can be a difficult job when dealing with public, but under any circumstances do you yell, or deliberately try to embarrass the customer for no reason at all, simply because they didn't have the right damn birth certificate or etc. That was my first and damn sure will be my last time of EVER going into the Beckley DMV!! The way I see it is, IF the employees that work there do not like the job, then they should quit and give the job to somebody that would appreciate having a job and would know how to deal with the public!! I think the state needs to do some serious training with their employees on how to treat the public, or other people in general for that matter!!!!
frontdesk Beckley

Beckley, WV

#11 Mar 14, 2012
I hate the flippant woman at the front desk with the shoulder length wavy. She is rude and a bi___.

I would fire her immediately and let her flip burgers.
Retard_Sandwich

Beckley, WV

#12 Mar 14, 2012
You can read what documents you need online. You can call and ask your specific case to a live person.

Bring the right shit. I went there to renew a month ago and stood in line as person after person didn't bring the right shit and couldn't understand why. Read the effing instructions.

I didn't have a single issue whatsoever, and actually they seemed relieved to deal with someone who knew what to bring ahead of time.

Also, if you don't like the documentation requirements, vote no next time the patriot act comes up for renew.
You are stupid

Melrose Park, IL

#13 Mar 14, 2012
Retard_Sandwich wrote:
You can read what documents you need online. You can call and ask your specific case to a live person.
Bring the right shit. I went there to renew a month ago and stood in line as person after person didn't bring the right shit and couldn't understand why. Read the effing instructions.
I didn't have a single issue whatsoever, and actually they seemed relieved to deal with someone who knew what to bring ahead of time.
Also, if you don't like the documentation requirements, vote no next time the patriot act comes up for renew.
Before you call names, educate yourself on the Patriot Act. It was not brought before the countries citizen for a vote. It was passed by the US representatives. Another ploy the goverment screwed you uneducated idiots into believeing it would help counter terror attacks and all it does is hender more of your rights while taking others. All the while illegals flood this country by the thousands on a daily basis. Educate yourself sunshine
You are stupid

Melrose Park, IL

#14 Mar 14, 2012
Retard_Sandwich wrote:
You can read what documents you need online. You can call and ask your specific case to a live person.
Bring the right shit. I went there to renew a month ago and stood in line as person after person didn't bring the right shit and couldn't understand why. Read the effing instructions.
I didn't have a single issue whatsoever, and actually they seemed relieved to deal with someone who knew what to bring ahead of time.
Also, if you don't like the documentation requirements, vote no next time the patriot act comes up for renew.
The USA PATRIOT Act (commonly known as the "Patriot Act") is an Act of the U.S. Congress that was signed into law by President George W. Bush on October 26, 2001. The title of the act is a ten letter acronym (USA PATRIOT) that stands for Uniting (and) Strengthening America (by) Providing Appropriate Tools Required (to) Intercept (and) Obstruct Terrorism Act of 2001.[1]

The act, a response to the terrorist attacks of September 11th, dramatically reduced daily freedoms of the American public and restrictions in law enforcement agencies' gathering of intelligence within the United States; expanded the Secretary of the Treasury’s authority to regulate financial transactions, particularly those involving foreign individuals and entities; and broadened the discretion of law enforcement and immigration authorities in detaining and deporting immigrants suspected of terrorism-related acts. The act also expanded the definition of terrorism to include domestic terrorism, thus enlarging the number of activities to which the USA PATRIOT Act’s expanded law enforcement powers can be applied.

On May 26, 2011, President Barack Obama signed a four-year extension of three key provisions in the USA PATRIOT Act:[2] roving wiretaps, searches of business records (the "library records provision"), and conducting surveillance of "lone wolves" — individuals suspected of terrorist-related activities not linked to terrorist groups.[3]
wikipedia
You are stupid

Melrose Park, IL

#15 Mar 14, 2012
Retard_Sandwich wrote:
You can read what documents you need online. You can call and ask your specific case to a live person.
Bring the right shit. I went there to renew a month ago and stood in line as person after person didn't bring the right shit and couldn't understand why. Read the effing instructions.
I didn't have a single issue whatsoever, and actually they seemed relieved to deal with someone who knew what to bring ahead of time.
Also, if you don't like the documentation requirements, vote no next time the patriot act comes up for renew.
Details

The Act was passed in the House by 357 to 66 (of 435) and in the Senate by 98 to 1 and was supported by members of both the Republican and Democratic parties.

Opponents of the law have criticized its authorization of indefinite detentions of immigrants; searches through which law enforcement officers search a home or business without the owner’s or the occupant’s permission or knowledge; the expanded use of National Security Letters, which allows the Federal Bureau of Investigation (FBI) to search telephone, e-mail, and financial records without a court order, and the expanded access of law enforcement agencies to business records, including library and financial records. Since its passage, several legal challenges have been brought against the act, and Federal courts have ruled that a number of provisions are unconstitutional.

Many of the act's provisions were to sunset beginning December 31, 2005, approximately 4 years after its passage. In the months preceding the sunset date, supporters of the act pushed to make its sunsetting provisions permanent, while critics sought to revise various sections to enhance civil liberty protections. In July 2005, the U.S. Senate passed a reauthorization bill with substantial changes to several sections of the act, while the House reauthorization bill kept most of the act's original language. The two bills were then reconciled in a conference committee that was criticized by Senators from both the Republican and Democratic parties for ignoring civil liberty concerns.[4]

The bill, which removed most of the changes from the Senate version, passed Congress on March 2, 2006, and was signed into law by President George W. Bush on March 9 and 10, 2006
wikipedi
You are stupid

Melrose Park, IL

#16 Mar 14, 2012
Retard_Sandwich wrote:
You can read what documents you need online. You can call and ask your specific case to a live person.
Bring the right shit. I went there to renew a month ago and stood in line as person after person didn't bring the right shit and couldn't understand why. Read the effing instructions.
I didn't have a single issue whatsoever, and actually they seemed relieved to deal with someone who knew what to bring ahead of time.
Also, if you don't like the documentation requirements, vote no next time the patriot act comes up for renew.
Background

See also: History of the USA PATRIOT Act

The PATRIOT Act[5] has made a number of changes to U.S. law. Key acts changed were the Foreign Intelligence Surveillance Act of 1978 (FISA), the Electronic Communications Privacy Act of 1986 (ECPA), the Money Laundering Control Act of 1986 and Bank Secrecy Act (BSA), as well as the Immigration and Nationality Act. The Act itself came about after the September 11th attacks on New York City and the Pentagon. After these attacks, Congress immediately started work on several proposed antiterrorist bills, before the Justice Department finally drafted a bill called the Anti-Terrorism Act of 2001. This was introduced to the House as the Provide Appropriate Tools Required to Intercept and Obstruct Terrorism (PATRIOT) Act of 2001, and was later passed by the House as the Uniting and Strengthening America (USA) Act (H.R. 2975) on October 12.[6] It was then introduced into the Senate as the USA Act (S. 1510)[7] where a number of amendments were proposed by Senator Russ Feingold,[8][9][10][10] all of which were passed. The final bill, the USA PATRIOT Act was introduced into the House on October 23 and incorporated H.R. 2975, S. 1510 and many of the provisions of H.R. 3004 (the Financial Anti-Terrorism Act).[11] It was vehemently opposed by only one Senator, Russ Feingold, who was the only Senator to vote against the bill. Senator Patrick Leahy also expressed some concerns.[12] However, many parts were seen as necessary by both detractors and supporters.[13][14][15] The final Act included a number of sunsets which were to expire on December 15, 2005.

Due to its controversial nature, a number of bills were proposed to amend the USA PATRIOT Act. These included the Protecting the Rights of Individuals Act,[16] the Benjamin Franklin True Patriot Act,[17] and the Security and Freedom Ensured Act (SAFE),[18] none of which passed. In late January 2003, the founder of the Center for Public Integrity, Charles Lewis, published a leaked draft copy of an Administration proposal titled the Domestic Security Enhancement Act of 2003.[19] This highly controversial document was quickly dubbed "PATRIOT II" or "Son of PATRIOT" by the media and organizations such as the Electronic Frontier Foundation.[20] The draft, which was circulated to 10 divisions of the Department of Justice,[21] proposed to make further extensive modifications to extend the USA PATRIOT Act.[22] It was widely condemned, although the Department of Justice claimed that it was only a draft and contained no further proposals.[23]
wikipedia
You are stupid

Melrose Park, IL

#17 Mar 14, 2012
Retard_Sandwich wrote:
You can read what documents you need online. You can call and ask your specific case to a live person.
Bring the right shit. I went there to renew a month ago and stood in line as person after person didn't bring the right shit and couldn't understand why. Read the effing instructions.
I didn't have a single issue whatsoever, and actually they seemed relieved to deal with someone who knew what to bring ahead of time.
Also, if you don't like the documentation requirements, vote no next time the patriot act comes up for renew.
Now that you have been schooled maybe your smart condesending mouth can apologize to the thread for being rude and ignorant. Vote against it, your so stupid it's pathetic!
psychStar

United States

#18 Mar 14, 2012
I know people can be rude. I've work in customer service & generally most people are nice. If you guys are getting all this rudeness maybe you need to take a look in the mirror. I aways treat people with kindness & respect & it's very rare that I come across an intolerably rude person in the service industry. Think of all they put up with though? You'd have to have thick skin to work at the DMV.
2 posts removed
Scruffy

Charleston, WV

#21 Mar 14, 2012
I think i'll stop in just to see the circus at the Beckley DMV . A dumb hick looking reporter needs to check em out .
Anonymous

Oak Hill, WV

#22 Mar 15, 2012
You are stupid wrote:
<quoted text>Before you call names, educate yourself on the Patriot Act. It was not brought before the countries citizen for a vote. It was passed by the US representatives. Another ploy the goverment screwed you uneducated idiots into believeing it would help counter terror attacks and all it does is hender more of your rights while taking others. All the while illegals flood this country by the thousands on a daily basis. Educate yourself sunshine
You Sir are a hipocrite, and a jerk! You start off with "before you call names" and then proceed to call people idiots. It doesn't matter if 10,000 ppl go in there with the wrong paperwork, those Bitches have no right to be rude and snippy to anyone. It is their job to instruct ppl on what they need. They needs to pull the pickles out of their asses, or get a job where they do not have to deal with the public. Sadly you get better service at the local McDonalds than you do at a government business.
Retard_Sandwich

Beckley, WV

#23 Mar 15, 2012
You are stupid wrote:
<quoted text>[1]It was not brought before the countries citizen for a vote.[2]It was passed by the US representatives.[3]Another ploy the goverment screwed you uneducated idiots into believeing it would help counter terror attacks and all it does is hender more of your rights while taking others.
[1] Right.

[2] Step 1, ask representative if they support it. Step 2, vote accordingly.

[3] Now we go off the deep end. Nobody is discussing this, not that it is any less insane, its not the point. The point is, rules are posted, follow or get shown the door.
jake

Tarboro, NC

#24 Mar 15, 2012
I hate going to the Beckley DMV but I always have a great time messing with the idiots that work there! I had a ring tone on my phone that said "rude bitch here" and when the girl started getting snappy I sent a text to my buddy and had him call me!( he was also there with me) I handed her the phone and
Asked her how to stop the ringing. Lol. Everyone just looked and laughed! She didn't think it was funny at all. Also I ask them a million questions about random stuff including titles, cars, trucks, boats, bikes, new state laws and I do all this with a loud tone. Lol.
I always ask them to write everything done for me on separate pieces of paper.(full 8x11 sheets) and I always have them repeat themselves at least three - five times. And always ask them if they are sure! Lol! Just go there and have a good time. Usually they see me then they hurry up and get me the hell out of there.

Tell me when this thread is updated:

Subscribe Now Add to my Tracker
First Prev
of 4
Next Last

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Charleston Discussions

Title Updated Last By Comments
Kanawha City Kroger 3 min what 6
News Twenty trillion things that have not changed si... 47 min Nurple8451 97
Nancy Hitchcock 1 hr maddie 1
Deanna combs and amber combs 1 hr maddie 1
Trump is all fired up! 2 hr Nancy 5
Topix Moderator 2 hr Oracle Jones 1
CBS News Exposes AG Patrick Morrisey 2 hr Oracle Jones 93
Male doctors are perverts... 4 hr Blonde 61

Charleston Jobs

More from around the web

Personal Finance

Charleston Mortgages