West Virginia Water Company latest bill

West Virginia Water Company latest bill

Posted in the Charleston Forum

water hog

Nitro, WV

#1 Jun 28, 2013
Just received latest bill from West Virginia Water Company. Was $50 more than last month. I haven't done anything different. Checked with five of my neighbors and their bills are up around $40 to $50 more for the month. Anyone else having this issue? I called the water company and they couldn't give me an answer. Said I might have a leak. Well, does all my neighbors have leaks too? WVAWC is trying to pull a "fast one" on us.
water hog 2

Nitro, WV

#2 Jun 28, 2013
"Last month, West Virginia American Water switched to a new billing software and some customersí bills reflect a pro-rated amount. That means the bill that reflects 36 days of usage rather than 30. The company has fixed the problem. If your bill was affected by the glitch, your account will be credited next month or you will receive a rebill notice."

So let me get this straight, I have to pay UP FRONT for their mistake? This is unacceptable.

I'm calling the Public Service Commission.
Local news

Martinsburg, WV

#3 Jun 28, 2013
There was a story on the news yesterday that West Virginia Water made mistakes on bills and to call and they will either debit your account or just nor bill you the next month.

They are supposedly aware of it, but I would still try and call.

BTW; There custoner service employees are the worst. It is always a journey getting through to them and they're not very bright or really care about the customer.
water hog

Alkol, WV

#4 Jun 28, 2013
Thank you for the info. I am so frustrated. Called, couldn't get through. I think others must be having the same problem.

Kermit, WV

#5 Jun 29, 2013
our bill went up too

Belle, WV

#6 Jun 29, 2013
Ours went up, but I filled a medium sized quick set pool last month.

Thanks for the heads up about it probably going higher this billing cycle.

Charleston, WV

#7 Jun 29, 2013
Mine went from 40 to 70

Kermit, WV

#8 Jun 29, 2013
I want an actual reading of how many gallons I used.
hey you

Avondale, WV

#9 Jun 30, 2013
so again, do we pay the amount on the bill (which is incorrect) or wait until we receive a corrected bill?

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