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Unhappy visitor

Charleston, WV

#1 Jun 9, 2012
As an out of town visitor I was excited to come to Charleston and enjoy a night out with a friend. We went to Live on the Levee and then stopped into some local bars to enjoy some drinks. I didn't want to drive back to where I was staying because I probably had a few too many. I called C&H Taxi. Wow. What a joke. This is how my conversation went. C&H: "Hello, this is C&H Taxi" Me: "Hi, I am at the South Side Bridge and I need a driver to come pick me up to take me to Kanawha City." C&H: "We pick people up on bridges." Me: I'm not on the bridge. I'm under it in the parking lot." C&H: "We don't pick people up under bridges." Me: "Can you come to Kanawha Boulevard?" C&H: "NO!" Me: "Where can you get me?" C&H: "Go to Capitol Street." Me: "I'm not from Charleston. Where is Capitol Street?" C&H: CLICK. Yes... that's right. They hung up on me. I called back. They hung up on me again. I found Capitol Street by walking around and asking people where to go. I sat there for 20 minutes trying to get a taxi before I said forget it and walked to Kanawha City. I tried to call back a couple of times to see if there is any other streets they pick people up on just in case they could get me somewhere between Capitol Street and Kanawha City and received similar treatment. I don't know what the problem was with whoever was working, but I feel like that was rude. Has anyone else ever had this problem? Do these guys encourage drunk driving. I would never drive drunk, but out of frustration, I nearly did last night. This is a cab company, right? Not a city bus. A city bus picks you up at stops. A cab should come get you. I'm very frustrated with this company and am not very happy with my visit to Charleston.
Guy

Glenwood, WV

#2 Jun 9, 2012
Unhappy visitor wrote:
As an out of town visitor I was excited to come to Charleston and enjoy a night out with a friend. We went to Live on the Levee and then stopped into some local bars to enjoy some drinks. I didn't want to drive back to where I was staying because I probably had a few too many. I called C&H Taxi. Wow. What a joke. This is how my conversation went. C&H: "Hello, this is C&H Taxi" Me: "Hi, I am at the South Side Bridge and I need a driver to come pick me up to take me to Kanawha City." C&H: "We pick people up on bridges." Me: I'm not on the bridge. I'm under it in the parking lot." C&H: "We don't pick people up under bridges." Me: "Can you come to Kanawha Boulevard?" C&H: "NO!" Me: "Where can you get me?" C&H: "Go to Capitol Street." Me: "I'm not from Charleston. Where is Capitol Street?" C&H: CLICK. Yes... that's right. They hung up on me. I called back. They hung up on me again. I found Capitol Street by walking around and asking people where to go. I sat there for 20 minutes trying to get a taxi before I said forget it and walked to Kanawha City. I tried to call back a couple of times to see if there is any other streets they pick people up on just in case they could get me somewhere between Capitol Street and Kanawha City and received similar treatment. I don't know what the problem was with whoever was working, but I feel like that was rude. Has anyone else ever had this problem? Do these guys encourage drunk driving. I would never drive drunk, but out of frustration, I nearly did last night. This is a cab company, right? Not a city bus. A city bus picks you up at stops. A cab should come get you. I'm very frustrated with this company and am not very happy with my visit to Charleston.
Sorry you had to deal with these idiots. They are worthless. The creeps that drive for them, well, I'd rather have walked.
1 post removed
ka kieee

Charleston, WV

#4 Feb 4, 2013
i will never call c & h they are the dummes taxi cab in the world . had someone waiting on them and they never did show up. they must not need money.So don't count on them !
Call a friend

Charleston, WV

#5 Feb 4, 2013
Sometimes they show and sometimes they don't. I stopped using them a long time ago. If i need a ride i'llmake arrangements with a neighbor of friend and pay them themoney instead of those imbeciles. Never seen another city as bad as Charleston when it comes to reliable and courteous taxi service
that guy

Saint Albans, WV

#6 Feb 4, 2013
The guy you want is who drives that pink cab. Ask for him. I think his name is Mike.
Watcher

Charleston, WV

#7 Feb 4, 2013
I had some business dealing with the owners 7-8 years ago. At that time they had their punk ass kid, fresh from college involved in running part of the business. He was a total know it all prick who in reality shouldn't have been trusted to wipe his own ass.

He acted like a total douche. I'm sure that if he's still around that their business is in trouble.
sbalser

Charleston, WV

#8 Feb 4, 2013
Hate em
footsoldier

Pittsburgh, PA

#9 Feb 5, 2013
ive used them from time to time and have found that the drivers ive had have all been very professional and courteous, but their dispatchers are either rude, apathetic, or both. cant blame the drivers for not showing up if theyre not given the right info, or any info at all...
ive called them before (it was around 4am) and the phone just rang and rang , as if no one was home. ended up just waiting on the bus.
Wants to know

Charleston, WV

#10 Feb 5, 2013
It is likely the worst taxi service we have even encountered. Dirty vehicles, drivers not much better & not dependable. The only reason they survive is the lack of competition. Charleston does need another provider.
Louise

Charleston, WV

#11 Feb 5, 2013
C&H paid the city off so that they would be the only ones allowed to operate cabs in Charleston
Jack

Roanoke, VA

#12 Feb 14, 2013
Other taxi companies are moving into charleston.
Kay

United States

#13 May 8, 2013
C&h cab sevice really suck a cab driver 143 is very rude and most dispatchers can't get adresses right
Sammy

United States

#14 May 8, 2013
Rude dispatchers drivers that shouldn't be allowed a liscense much be dealing wit the public filthy dirty stinking cars After riding in one of there cabs I felt like I just climbed out of a pig pen had an ant farm in the back floor after some candy that had been stuck there forever clean ur comp up please
revenge

Nitro, WV

#15 May 8, 2013
I rode the cab once and the driver started feeling my leg I should have kicked his ass.
christy

Charleston, WV

#16 Nov 19, 2013
Let me tell u a good one!!!! My ex worked there and one night my little boy was so sick i called the office and asked them if they could tell him to call me and i told the bitch that answered the phone that it was an emergencey and you know what she said to me ? Well he is on a call! And i said to her well he can call me when it is over! And then she said well i will try to get ahold of him and i said u can right now because u radio them whenever u need to.well the bitch hung up on me....they need better people that answers the phones there.by the way i had to get ahold of him myself!!!!
These are the facts

Charleston, WV

#17 Nov 19, 2013
I would bet my last dollar there isn't a city anywhere in the country the size of Charleston that has worsr taxi service than C&H. They are very undependable and if and when they do show up they never seem to care about the customer.

They are very, and I mean very, undependable and uncaring!

You'd think Charleston being the capital city could do better or at least have some competition. C&H is a horrible taxt service company.
1 post removed
wtf

Charleston, WV

#19 Dec 15, 2013
They are horrible. Jeb is a prick

Since: Aug 12

Location hidden

#20 Dec 29, 2013
Worst cab company on the planet. Period.
Use a neighbor

Charleston, WV

#21 Dec 30, 2013
Needed a ride to Elkview Xmas day and back and instead of using those incompetent nitwits I gave a neighbor money for taking me and then coming back to get me. I gave $25.00 each way for a total of 50,00. better than dealing with those idiots.
I Dunno

Charleston, WV

#22 Jan 1, 2014
Jeb's ok.

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