Beware of Ashley Furniture. It is JUNK!

Beware of Ashley Furniture. It is JUNK!

Posted in the Charleston Forum

Mostly_Sunny

Oak Hill, WV

#1 Mar 22, 2013
Don't even think about buying Ashley upholstered furniture with their cheap "DuraBlend" leather-like fabric covering on it. It only has a year's warranty. A month after the warranty expires you'll probably notice the material is deteriorating. The stuff is actually only 17% leather blended with a resin and coated with polyurethane. The Ashley recliner we bought had a cheap price on it but we thought it should still have had a useable life of at least five years. This recliner will probably have to go to the landfill in the next six months. So be warned, stay far away from Ashley Furniture with "DuraBlend" on it.
nunya

Charleston, WV

#2 Mar 22, 2013
I bought a leather couch there several years ago for $1200 and love it. You usually get what you pay for.
Mostly Sunny

Oak Hill, WV

#3 Mar 22, 2013
nunya wrote:
I bought a leather couch there several years ago for $1200 and love it. You usually get what you pay for.
I absolutely agree with you that we get what we pay for. I was hesitant to buy this recliner with the DuraBlend fabric but couldn't resist the low price.

Is your couch real, genuine leather?
BLB

Clay, WV

#4 Mar 22, 2013
They are junk, I spent over $2500 there on a couch, chaise lounge, and a recliner. The couch reclined on each side, the gap in the center got wider and wider and the repair guy couldn't make it right. They had to replace the couch under the warranty but the second couch did the same thing and it wasn't covered by the warranty. The padding in the chaise lounge broke down quickly and the recliner tilted to the side and the furniture repair guy could never get it right. I'll never spend money there again!

$2500 is a lot of money and what I got for my money was nothing but junk.
SUE

AOL

#5 Mar 24, 2013
One should know by looking at their entire selection that they are a cheap store - about like some you see on Patrick St. and in South Charleston/St. Albans. Just look at the quality of this so-called furniture. Then go to Kyles in Charleston - see the difference? It is called SHOPPING. Don't be lured in by cheap prices, cause you are gonna get CHEAP FURNITURE. Buyer beware.
Love Ashley Furniture

Charleston, WV

#6 Mar 28, 2013
As others have said you get what you paid for. I paid 1200 for my corduroy microfiber couch and it is great. I have had no problems with it and have had it 2 years. It is a reclining couch also.
Julie

United States

#7 Apr 16, 2013
Complete crap. I purchased some beautiful furniture for 2900 and a year later it started falling apart. I spent 400 on an extended warranty that covered "EVERYTHING" including pet stains damage etc. they wouldn't fix our couch once it started falling apart because of some claw marks. I showed them the warranty and they still refused and said they changed their policy. I'm sure i could have sued them but after paying for lawyers etc it would just fall apart again in a year anyway. So it wasn't worth it. We just went and bought from a reputable store and cut up thier credit card. They lost a lifetime of sales from us.
Al B

Arlington, TX

#8 Sep 25, 2013
Their furniture is crap. Sofa and love seat frames came lose after only a few months. Ashley refuses to give a refund or store credit, repair only. Who wants to keep furniture that needs 4 hours of repair work after only a few months of use. What will it be like after a year when the warranty has expired. Poor quality and even worse customer service.
Wondering

Charleston, WV

#9 Sep 25, 2013
What IS your favorite furniture store?
Duh

Chesapeake, VA

#10 Sep 25, 2013
BLB wrote:
They are junk, I spent over $2500 there on a couch, chaise lounge, and a recliner. The couch reclined on each side, the gap in the center got wider and wider and the repair guy couldn't make it right. They had to replace the couch under the warranty but the second couch did the same thing and it wasn't covered by the warranty. The padding in the chaise lounge broke down quickly and the recliner tilted to the side and the furniture repair guy could never get it right. I'll never spend money there again!
$2500 is a lot of money and what I got for my money was nothing but junk.
Crying to these people on topix isn't going to help. Get a glass of milk, get in your recliner and watch Tom and Jerry. Lol
Wondering

Charleston, WV

#11 Sep 25, 2013
Duh wrote:
<quoted text>Crying to these people on topix isn't going to help. Get a glass of milk, get in your recliner and watch Tom and Jerry. Lol
It could help prevent someone else from buying low-quality. Consumers often use a search engine to read reviews before making larger purchases, and could run across this forum and decide not to buy that particular furniture.
1 post removed
Hugh
#13 Apr 20, 2016
Mostly Sunny wrote:
<quoted text>
I absolutely agree with you that we get what we pay for. I was hesitant to buy this recliner with the DuraBlend fabric but couldn't resist the low price.

Is your couch real, genuine leather?
Never ever by DURABLEN OR BONDED LEATHER yes it is a polyurethane cover with ground up bits of leather in it. It will fade or flake off anywhere oils from human skin get on it. It would be fine for a kid play room cus it's ex to clean but for everyday use no way. Also if u wldve purchased there 5yr protection plan all that would've been covered and yes u in fact wldve had a five ur recliner. Anytime u purchase living room furniture u shld ALWAYS purchase the warranty this is coming from a guy that doesn't purchase warranties at all but, I've learned to always do it on sofas loves rates recliners....
Hugh
#14 Apr 20, 2016
Love Ashley Furniture wrote:
As others have said you get what you paid for. I paid 1200 for my corduroy microfiber couch and it is great. I have had no problems with it and have had it 2 years. It is a reclining couch also.
Also if u treat ur furniture well it will last. If I go out a buy $10000 brand new Deywoo if I take care of it, it will last.
TeaysV
#15 Apr 20, 2016
Julie wrote:
Complete crap. I purchased some beautiful furniture for 2900 and a year later it started falling apart. I spent 400 on an extended warranty that covered "EVERYTHING" including pet stains damage etc. they wouldn't fix our couch once it started falling apart because of some claw marks. I showed them the warranty and they still refused and said they changed their policy. I'm sure i could have sued them but after paying for lawyers etc it would just fall apart again in a year anyway. So it wasn't worth it. We just went and bought from a reputable store and cut up thier credit card. They lost a lifetime of sales from us.
It doesn't cover beaks teeth or claws no warranty co. Wld cover a sofa if ur Great Dane ripped to shreds. Now if he took a big dump on it and stained yes. They covered my sofa when my son got a hold of a permanent marker and wrote all over one side of. I remember beaks, teeth,& claws cus I asked a lot of questions before purchasing the warranty cus I had a 2yr old and a black lab. My receipt also had my warranty info with it which I read. I pays to know what u are getting ur self in to
TeaysV
#16 Apr 20, 2016
Wondering wrote:
<quoted text>

It could help prevent someone else from buying low-quality. Consumers often use a search engine to read reviews before making larger purchases, and could run across this forum and decide not to buy that particular furniture.
Yes if I get on topix to help me in my everyday decision making then I guess I deserve to be a dumbass. Thanks for the life lesson!! Big help..
TeaysV
#17 Apr 20, 2016
Wondering wrote:
<quoted text>

It could help prevent someone else from buying low-quality. Consumers often use a search engine to read reviews before making larger purchases, and could run across this forum and decide not to buy that particular furniture.
So may I ask you how many good reviews do u post??? I would bet to say not very many!!!
Wondering
#18 Apr 20, 2016
TeaysV wrote:
<quoted text>

So may I ask you how many good reviews do u post??? I would bet to say not very many!!!
You would lose that bet in a big way. Anytime I purchase something online and they send me a survey via email or buy an item on Amazon I review it. If a positive review is warranted then I that's how I review it. Same with my eBay feedback.

I also have bought furniture from Ashley and it's not worth the price. The quality is very poor and I would have been better off to put a little extra money with it and go to Pugh or Wells Home Furnishings and buy something that is better made and actually holds up under normal everyday use.
don
#19 Apr 20, 2016
Mostly_Sunny wrote:
Don't even think about buying Ashley upholstered furniture with their cheap "DuraBlend" leather-like fabric covering on it. It only has a year's warranty. A month after the warranty expires you'll probably notice the material is deteriorating. The stuff is actually only 17% leather blended with a resin and coated with polyurethane. The Ashley recliner we bought had a cheap price on it but we thought it should still have had a useable life of at least five years. This recliner will probably have to go to the landfill in the next six months. So be warned, stay far away from Ashley Furniture with "DuraBlend" on it.
You are too dumb to buy furniture by yourself. Quit Ure damn crying. The warranty said one yr. What did you expect Scrooge.
LANDFILL
#20 Apr 20, 2016
Ashley furniture IS complete junk. If u have furniture from there & u profess it is holding up fine-then it is not receiving what is considered normal wear & tear & use of a product. U must b single with no spouse, kids or animals. Furniture is not supposed to be manufactured to be disposable in a year or less. My friends furnished half of their house with Ashley furniture a year ago. Every item deteriorated in six months to a year & has required warranty repair. Kitchen table, computer desk & a Duracrap leather sofa, loveseat & recliner. Every single item. The poor reviews are correct. Their couch & 2 other leather recliners from Wells Home Furnishings, purchased around the same time, are doing fine & still look brand new. My 8 year old couch from Pugh Furniture is still doing great with kids & dogs & so is any furniture I have ever purchased from Value City Furniture. My other friends furniture from American Freight is holding up just fine too. I love how people get on topix & call other people on topix dumbasses. Do they need a mirror or something? Consumer complaints are legitimate regardless of the social media venue. Ashley Furniture is poor quality furniture regardless of the price.

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