Spirit Broadband AKA Small town cable

Spirit Broadband AKA Small town cable

Posted in the Chapel Hill Forum

Frustrated

Clemmons, NC

#1 Dec 23, 2012
How many if y'all are having to deal with no Internet !

Two days and counting .
Digusted in Pleasant Hill

Crossville, TN

#2 Jul 6, 2013
Re: Spirit Broadband >>

I've been in and out of internet for months now and never an adjustment to my bill. I think a conversation to the BBB and FCC is in order.

The customer service ladies do the best they can, I don't blame them. What can they say other than, "They are working on it". But with all the technical help, I've reset my modem and router more times in the past few months, that I've worn a path back and forth to the desk.

After a community meeting today, I find that I am NOT the only person in the Pleasant Hill, Tn area having this problem. It is not me, it is not my modem, it is not my router. It seems that those with Spirit BB cable internet in this area are all in the same boat. We are being charged for a service we are not getting.

I also learned today that Spirit is rated "F" with the Better Business Bureau. I logged onto the BBB site and confirmed that is true. As of 7/6/13, "F" is listed for this company.

In addition, they are on the Tennessee Buyer Beware List. The more I learn the more dismal it gets.

http://www.tn.gov/consumer/documents/BuyerBew...

So, months of listening to excuses are over for me. I am moving onto Frontier. It is a slower connection, that is true .... but it is reliable.

I encourage folks to write Vince King and let him hear your displeasure. I also suggest contacting the FCC.

Voice Complaints:
----------
1-888-225-5322 (1-888-CALL FCC) Voice: toll-free

Easy Online Form for Complaints:
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https://esupport.fcc.gov/ccmsforms/form2000.a...
Crab Orchard

Campobello, SC

#3 Oct 28, 2013
Yes. Pissed. With spirit broadband we. Have been with out TV over 4months and the bastards won't even come out and check the damn line xuxuxuxu broadband. I love my dish. And I'm getting my. Mom and dad one also. Thanks for all the years of headaches
none

Cherokee, NC

#4 Sep 16, 2014
How much

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