Giant still dominant grocery

Full story: Baltimore Sun 22
Giant Food managed to hang on to its position as the Baltimore area's largest grocery chain, but it continued to lose market share as competition increased, according to an annual survey by the trade ... Full Story
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pinbuoy

Laurel, MD

#1 Jun 27, 2008
Well those improvements sound nice, but if the employees continue to act like surly teenagers (some of them just are) and when you try to get someone from customer service to help you and the person back there just points to the sign indicating that the customer service counter is closed, not to mention not having enough cashiers - I"m not sure those improvements will matter much.
westside

Baltimore, MD

#2 Jun 27, 2008
Giant's self-checkout system is superior to all the others.
Os Fan

Manassas, VA

#3 Jun 27, 2008
Market share does not equate to being the "favorite" in the area. pinbuoy has hit the nail on the head. Try taking a rating of the customer service that one gets at Giant compared to other chains and the story would be vastly different!
Sensible

Rosedale, MD

#4 Jun 27, 2008
What a freakin' joke! Giant is HORRIBLE !
JayT

Washington, DC

#5 Jun 27, 2008
westside wrote:
Giant's self-checkout system is superior to all the others.
The self-checkout is the only thing I like at Giant. For customer service and fresh quality produce & meats, I do most of my shopping elsewhere.
MarkP

United States

#6 Jun 27, 2008
I only use Giant when they have a price that nobody else can match on a sale item or for something I need right away because it is the closest store. I prefer Mars, the stores are cleaner, the staff friendlier and the produce is better.
PAtoMD

Baltimore, MD

#7 Jun 27, 2008
The new Harris Teeter store in Columbia is the best. They have the friendliest employees, their self checkout system works very nice, they have a nice selection of fresh fish, and they have a nice selection of prepared items.

Giant has terrible customer service, and I find their self checkout system to not work well quite often. Giant also has too few checkouts open. On the positive side, Giant does have a good selection of items, and their fresh fish is of good quality and they have a decent variety of fish.
Mar

Corbin, VA

#8 Jun 27, 2008
I stopped going to Giant several years ago because I was tired of hearing the employees complain about the store, working conditions, etc., in front of the customers. I do most of my shopping at Aldi's and the rest at Shopper's (because it's close) or Wegman's. I know, Aldi's and Wegmans - could I get two more different stores if I tried?

By the way, I HATE self-service checkout. If I wanted to work at Giant or Target or Ikea or Lowe's or whereever, I would get a job there!
ann

Rosedale, MD

#9 Jun 27, 2008
Agreed that many Giant employees are overly concerned about their breaks, lunches and working hours. You get to listen to a litany of boring comments as they banter across the checkout lines. Their self-checkout is good; but more customers are using it and it is sometimes crowded. Some of the employees seem to have a certain distain for the customers. Strange. If the customers disappear so will their jobs. But they're only thinking about their next break........
Surf52

Baltimore, MD

#10 Jun 27, 2008
Why do ya think they call it Giant?
fresh to deaf

Baltimore, MD

#11 Jun 27, 2008
As someone who currently works for a grocery store, superfresh, I can tell you there is great reason for low employee moral. I've been working at Superfresh for two years now and I'm still making close to minimum wage. No one is hired to be full time anymore and the union doesn't do anything about it. Overall, it doesn't surprise me though, that just means more union dues for them in the end. Too much politics and many rumors circulating that predict Superfresh leaving the Baltimore market altogether just in 2-3 years. Our distric manager was just fired and the whole Baltimore district has been consolidated with the Philly district. Expect to see our chain slowly shrink around here one store at a time. I'm glad I'm going to college, but just think of all the other people who really depend on the job.
fresh to deaf

Baltimore, MD

#12 Jun 27, 2008
I meant to say morale, my bad.
elkie

Lusby, MD

#13 Jun 27, 2008
I stopped going to Giant because I was tired of only 1 or 2 employeees working the deli counter who spent most of the time complaining about their jobs while a line of customers waited and waited and waited...
Larry

San Francisco, CA

#14 Jun 27, 2008
You guys think hearing about work conditions is bad. On several occasions at the Milford Mill Giant I have been in line waiting while male and female employees speak about everything from sex to drugs. Like no one is around. Giant is horrible and they need a major overhaul. I have washed my hands of them years ago and many more should do the same.
Vox

Chester, VA

#15 Jun 27, 2008
Giant use to have an excellent reputation and was the chain that most of us remember our parents used for groceries. There legacy has not been a happy one as of the last 10 years especially. I personally had to take back several items of produce/fruit and their average- that is the items purchased vs items returned is about 66%. However about 3 months ago I hopped in to buy some chicken breasts late one night. When I opened up the package I was horrified to see black and brown nasty funk on the absorbant napkin. The chicken was rank even though the sell by date was days away. I have never seen rotten coagulated baceira laden meat like that before. It was horrible. I have not been back since. Oh and the regular pricing? Out of this world high and still trying to see who actually goes there unless desarate beyond belief.
Rob

La Plata, MD

#16 Jun 28, 2008
If old Izzy could see what happened to his Grocery chain, he'd be rolling in his grave. Although Giant was never the cheapest, in the old days, they did everything right, a shopper could go Giant, get a good basket of groceries, and not have to go anywhere else. Their sales were sensible. The quality of their products was excellent. Their employees helpful and professional.

Alas, Ahold's management of Giant is run by a bunch of A-holes turning them into just another big disfunctional chain, the kind that has been going out of business nationwide for so long. Remember Pantry Pride, Acme, Winn Dixie, and others?

This is such a weird market, but Kroger is not that far away -- just over the mountains, while the discounters and speciality stores are getting more appealing all the time.

One more thing, GIANT'S BEEF SUCKS!!!
OldProgrammer

Herndon, VA

#17 May 30, 2009
westside wrote:
Giant's self-checkout system is superior to all the others.
Are you joking? It's a piece of garbage. Slow, counterintuitive, and crashes at will.
Archie Bunker

Baltimore, MD

#18 May 30, 2009
Mar wrote:
I stopped going to Giant several years ago because I was tired of hearing the employees complain about the store, working conditions, etc., in front of the customers. I do most of my shopping at Aldi's and the rest at Shopper's (because it's close) or Wegman's. I know, Aldi's and Wegmans - could I get two more different stores if I tried?
By the way, I HATE self-service checkout. If I wanted to work at Giant or Target or Ikea or Lowe's or whereever, I would get a job there!
I agree with you about self-service. It is okay when everything you are buying has a bar code on it. But what about when you're buying produce or stuff on sale.

Giant used to be a locally owned chain back in the day. It is now a subsidiary of the Dutch-owned Royal Ahold.

It's not our Giant anymore.
Walking Distance

Allentown, PA

#19 May 31, 2009
I quit Giant because the cashier rings up the stuff then stands there, doing nothing, while you bag it yourself.

I don't want to work at Giant so we stopped going there.

Giant is the ONLY grocery store like that.

Weis, Wegmans, Wal-mart are different.
The cashier scans the price and while the item is in their hand it goes straight into the bag.

Wal-mart will be the death of Giant.
The largest grocery retailer in this country
(Wal-mart) is squashing Giant, slowly.

Wal-mart is opening a supercenter in North Whitehall, Pa very soon, you can buy your groceries there or at Weis just one mile away.

Be there.
Walking Distance Too

Baltimore, MD

#20 Jun 1, 2009
Walking Distance wrote:
I quit Giant because the cashier rings up the stuff then stands there, doing nothing, while you bag it yourself.
I don't want to work at Giant so we stopped going there.
Giant is the ONLY grocery store like that.
Weis, Wegmans, Wal-mart are different.
The cashier scans the price and while the item is in their hand it goes straight into the bag.
Wal-mart will be the death of Giant.
The largest grocery retailer in this country
(Wal-mart) is squashing Giant, slowly.
Wal-mart is opening a supercenter in North Whitehall, Pa very soon, you can buy your groceries there or at Weis just one mile away.
Be there.
Giant opened a store within walking distance of my home. We were all happy about it. It opened with great fanfare because although this is a densely populated urban area, we had no decent supermarket within a couple of miles of here. Unfortunately, within a short period of time, the level of customer service proved to be fairly inconsistent and at times poor. I don't lay all of the blame on the store employees or even the managers. It is upper management that makes the hiring and training decisions. It is upper management that decides to understaff the stores and not hire enough customer service reps, baggers, cart collectors, and stock people. Management puts all of those damned self-service checkout machines that are down half the time. And if you are buying produce--geez--who wants to look up all of the prices and codes.

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