This is not slander. First of all, I spent 4 years of my life in the U.S Air Force and 9 of those months in Kuwait. I pride myself on integrity and honesty. Tender care doesnt have any facts to support his claim, I do.
Yes, we did have a prior leak in the kitchen. The kitchen was sealed off and blowers were placed in the kitchen only. The mold remediation company came and did the inspection and tested the floors, and walls in the hallway, dining room, and living room and didnt show any high readings for water as a result of the intial leak in the kitchen.
Our house is built on a crawl space which is accessible. When we arrived at the house, the water was flowing out of the bathroom and flowing down the hallway and into the living room. Fortunately we have a crawl space and the water drained down through the subfloor or the damage would have been much worse. We immediately shut off the water to the house and got every towel we could find to dry the floors so we could mitigate the damage.
When the plumber arrived, about an hour after we called, I showed him the connector which came apart. He said he didnt know why it came apart and that I should call a water emergency crew to come dry the floors. We had already called them and they arrived quickly to dry the floors.
The plumber aknowledged they would take care of the damages, but is now attempting to not pay.
The mold remediation company performed readings in the hallway and dining room after the replumb failure and detected saturated wood and walls. As stated earlier, the first leak only showed water readings that were high in the kitchen and not on the wall opposite the leak. Tender claims no water was visible, what he doesnt tell you is that I had about 20 towels full of water he was walking on squishing under his feet.
Point is, he replumbed our house and did a poor job and now as a result, we have damage to our floors.
The city officials he is referring to is the code enforcement which this plumber decided to call since he didnt see a permit listed when we were working a washing machine issue. So basically, since the Tender Care Plumber was mad, he tried to tattle on the other plumbing company doing work at my house. They did file a permit by the way.
I told the other plumbing company what had happened and they mentioned the owner by name and stated we are fixing some of Tenders jobs in the area as we speak.
I highly recommend a reputable company when seeking plumbing help. Tender Care did a poor plumbing job, damaged our floors, and is refusing to pay. You choose for yourself, but a replumb is exspensive so choose wisely.