Review: Richart Co
Posted in the Casselberry Forum
#1 Jul 11, 2010
I work for a property management company in Central that mostly deals with Home Owners Associations and we do quite a bit of work with Rlc Landscaping. Rlc assigned Christopher Evenson to look after one of my properties. Christopher Evenson is also the son of the owners Jeff and Charlene Evenson. When Rlc landscaping took over the property Christopher, Jeff and Charlene all came out to the property and were extremely professional which made me very confident in there company. Over the next several months the property went down hill and looked even worse than it did when the previous company was maintaining it which was the reason why the previous company was fired in the first place. I would try and get a hold of Christopher by email and phone and while he would return my calls it would take days. Finally, one day I was so fed up. I had been receiving numerous complaints from the Home Owners Association so I called Christopher and I was enraged. I admit, I was very upset, and may have raised my voice but after several months of trying to get a hold of Christopher and explain to him what our issues were with no resolve I believe I had a right to be. I was not even able to finish what I was trying to explain when he rudely interrupted me and basically called me a liar. He said I had only been communicating these issues for one month and one month was not enough time to fix our problem. He than continued to blame our bad landscaping on our previous landscape company (mind you, we had been using Rlc for around nine months now, don't you think that is enough time to have the landscape even look a tad bid better???) and than even had the audacity to say to me maybe if I kept a better eye on the landscaping and reported all of the issues in the first place I would have never of had a problem with the previous landscape company. To say I was stunned is a complete understatement. I am the customer and I could not believe the way in which he was talking to a customer. I told Christopher that I had been communicating with him through email and phone about the issues for six months and I had the emails and if needed, phone records to prove it and he wanted me to prove it. I forwarded him the emails which allowed me to prove I had been advising him of the issues for six months, not one like he had said. There was no apology given, instead we set up a time to meet each other on the property so I could show him the issues. When the day came Christopher did not show up, instead another manager named Joey came in his place. Joey was a breath of fresh air. He was extremely nice and he listened to everything I had to say without interrupting. Since than I have been dealing directly with Joey and couldn't be more pleased. The property looks great and I owe all of the credit to him. If it wasn't for Joey I would have canceled service with Rlc landscaping on this property and possibly the few others as well due to the negative experience I had with Christopher Evenson. As I previously stated Christopher is the son of the owners and I am sure will be taking over the company some day. For the company's sake hopefully that day will be a long time away.
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