Hayden Rexall

Saint Louis, MO

#1 Jul 14, 2014
That business sure has changed over the years. I can remember walking in the door and being greeted, yes greeted, by the oweners, the Hayden boys. Now when you walk in, no one says a word to you, doesn't acknowledge your presence, and are just rude. I will give them that the check out girl is friendly.

Come on people, crack a smile, say hello, and that you appreciate our business. May just take mine where it is appreciated and see a few smiling faces!
Guest

Farmington, MO

#2 Jul 14, 2014
Hayden Rexall wrote:
That business sure has changed over the years. I can remember walking in the door and being greeted, yes greeted, by the oweners, the Hayden boys. Now when you walk in, no one says a word to you, doesn't acknowledge your presence, and are just rude. I will give them that the check out girl is friendly.
Come on people, crack a smile, say hello, and that you appreciate our business. May just take mine where it is appreciated and see a few smiling faces!
Huh, when did they sell it? I knew it didn't look the same.
guest

Sikeston, MO

#3 Jul 15, 2014
I agree that they aren't very friendly but to be quite honest I don't know of many businesses around here where people are friendly anymore.
Lauren Brands

Dexter, MO

#4 Jul 15, 2014
I am very disappointed by this post. Jim and I try so very hard to support this community and all of the people in it. We try very hard to talk to all of our patients when they are at Hayden's, but unfortunately sometimes it isn't possible! We work very, very hard to run our own business, give all of our patients the care that they deserve, be active in our community and raise a family. In running our own business many people think that it is 8:30-5:30 and that is it but in all reality many people don't see the countless times my husband goes out of his way to help people after hours and on weekends. And honestly he doesn't mind one bit and is happy to help out anyone. Not many people, pharmacist especially give out their personal phone numbers to everyone! I work at the pharmacy as well while taking care of my two small children! If for any reason I was unfriendly to someone then I apologize and I can assure you it most definitely wasn't on purpose! I usually have about 20000 things on my mind at any given time and get caught up in my thoughts and simply don't pay attention! This is a problem I have always had and work hard on it! As far as our employees we have some of the best! They work so very hard for us and for our patients! They are very friendly and always willing to help! Now with all this being said we sincerely apologize! Mondays are never ever a good day in any aspect of the medical field especially a pharmacy! It was a very busy day yesterday and I'm sorry our service wasn't 100%. We honestly will try harder in the future!
Customer

United States

#5 Jul 15, 2014
I am satisfied with the service I get at Haydens. Have you thought about the fact that they're busy making sure that your medicine is correct and that you are being billed properly? No, they don't meet you at the door, hold your hand and tell you how fabulous you are when you walk in. But I have never been in there when I didn't feel welcome. The current owners are very active in the community and do a lot for this area. I'm thankful for Haydens and how well they take care of me and my family. I don't mean to sound rude but the next time you go in and no one greets you, try greeting them with a smile and a hello. I do that some places. I agree that businesses need to be welcoming, but you never know what is on someone's mind or how hard they may be working. If you think its a serious problem, speak to them directly. There's nothing wrong with that. A lot of businesses want and appreciate the feedback. I'm sure more so than giving them bad reviews on an anonymous public forum.
hello

Saint Louis, MO

#6 Jul 15, 2014
I just changed from the other one to Haydens 3 months ago and I have to say they have given me wonderful service, and are always plesant when I go in..

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