Cool....this falls in line with how I was hoping it would be. I'm more into the customer service end than the lets see how many I can blow through camp. Having had to go back later and put out their fires I'd prefer to handle my own recalls and they handle theirs.<quoted text>
Usually if your quality and customer satisfaction numbers are up with minimal repeats, they will give you grace on job duration if it goes over. As much as they want to push "numbers" on the crew, it all comes down to how satisfied the customer is...if they aren't, they are gone in an instant and on to someone else, and will be near impossible to get that customer back once gone.
Although, that doesn't mean dick around for hours and show the customer every little option of everything...or in my case during a ride along, switch out 10 "defective" cable boxes for 4 hours when you probably should have started troubleshooting the cable and sync after the 2nd one didn't work...
They also have eliminated the option of seeing the Job Completion Time around here...so unless you were already pretty familiar with how much time you had, new guys don't know..you just go out and do the job and hope it was good time.
Explaining every option on their remote IME usually spells trainwreck...if they're eyes glaze over if they ask "what does this do?" and I can tell the lights are on but nobody's home, I say "dont touch it and you'll be fine." Usually that suffices, everybody's happy and I don't get a recall.
LOL ten "defective" cable boxes...too funny. Agreed he should have ckd the signal waaaay back.. If he's still employed I don't forsee any problems making quota.