Review: Massage Envy
julie wilsom

Carrollton, TX

#1 Oct 23, 2010
Thursday evening around 6:30, I called for an appointment at Message Envy in Carrollton. I scheduled an 8:00 p.m. appointment for later that evening. At 7:20 I realized I was not going to be able to get there in time as I was still working and had too much to do.

When I called to cancel they told me they were going to charge me for not coming in. They said they could not guarantee that they could fill the time saved for me. I replied that this policy was not discussed with me when I called, therefore, there is no way they are going to charge my card. The employee said "no I didn't tell you the policy because you have been here before" I asked what that was supposed to mean--just because I had walked in for an appointment one time, I'm supposed to know your policy even if it had never been communicated?
She ended up getting the Manager on the phone and she too stated they would have to charge the credit card I used when I was there last time. I explained that this policy was not discussed when I called for the appointment an hour before. I asked if she had my signature on file acknowledging this policy and she said "no." I replied" then you best not think about charging me" she quipped "FINE!!!" and slammed the phone.

Really professional NOT!
I will never do business with them again and I will tell everyone I know about this experience. It's a slimy way to run a business.
Benny

Canada

#2 Oct 23, 2010
They probably don't like you either.

“Boy Eats Own Foot”

Since: Aug 08

Kermit, Texas - Now Dallas

#3 Oct 25, 2010
Send me a private message and I will give you the names and numbers of people that give much better massages than massage envy.
agree

Windsor, CA

#4 Aug 14, 2012
They are horrible. The past few times I have been, the owner asks for my ID and questions me bc my license is still my maiden name. Who would steal a massage?!?! I've been going to frisco location ever since.

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