metromix DINING: URBAN GRILLE For complete listings, go to metr...
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#1 Sep 7, 2007
we are going to be in geneva next week.... friends suggested your place for good food.... googled ur web site and saw this....????
cedar falls iowa
Bill and Connie
Absolutely horrible!!!Overall a dinning disaster would never recommend or return ignored by the Manager late seating us. Waitress (number 1) took our drink orders and never returned. second waitress got the drinks and took our order. meal delivered My wifeâs burger was completely wrong. My burger was 99% correct!! W1 came by and said she removed the first basket of fries from the bill and my wife told her that she had not yet received a meal and that we would or should not pay anything for the terrible service thus far. Our lunch took over two hours for them to get it right. AT NO TIME DID THE MANAGER EVER STOP BY AND SAY ONE WORD, NOT A SORRY,FREE DESSERT,NOTHING
#2 Sep 13, 2007
I'd have to agree with the first comment; however they have recently hired the gentleman who previously worked at another local establishment and since then I've heard nothing but good to great reviews from Geneva locals. They have apparently improved on the service end as well as an increased size of meal portions, or so I've been told. I have to admit that I truly did enjoy the food on my first visit but it is the service that will get people talking if it is poor and it certainly was. I am headed there this evening so hopfully what I've heard most recently is true!
#3 Sep 20, 2007
My wife and I have visited the Geneva, IL Urban Grill three times, and all three were good. My wife is going back with her girl friends for a birthday lunch tomorrow & I'm confident they will hit another home run for her --it's one of our favorite restaurants in the Chicagoland area !
#4 Feb 29, 2008
I have to admit service was tough for Urban Grille when I went but that was back in September and they had only been open for 3 months. The service has greatly improved since its conception and I highly reccommend this eatery to everyone. The burgers are to die for as well as everything else on the menu. I give the owners thumbs up for their idea and the improvement on service. I strongly encourage the early comers to retry Urban Grille. The food is worth every penny.
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