Cape County Private Ambulance - Pro...

Cape County Private Ambulance - Problems

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Time For Change

Jackson, MO

#1 Mar 9, 2011
Please use this thread to further discuss problems, challenges, experiences and comments made regarding the Cape County Private Ambulance Service.(CCPA)

This is a carry over discussion, with a proper title, from:

http://www.topix.com/forum/city/cape-girardea...

And the Southeast Missouri article:

http://www.semissourian.com/story/1703208.htm...
Cape Citizen

Arnold, MO

#2 Mar 9, 2011
East County fire department was dispatched for a double shooting a while back ago. A East County Firefighter arrived at the scene who is also a paramedic. He realized he had two severe patients and they would need 2 ambulances. He contacted CCPA to confirm the double shooting and request a second ambulance. CCPA refused to send a second ambulance until the first ambulance crew arrived on scene. After the ambulance arrived they called for another ambulance right away. The crew transported the more severe patient. The other patient had to wait another 20 minutes until the second ambulance arrived. Susan Russel ( CCPA's general manager) was confronted about the incident and she stated that her dispatcher was in no wrong. The only person that can request a second ambulance is her crews or a police officer on scene. A police officer does not have medical training and most of your first responders do. I bet this family that was involved in the shooting would support a ambulance district!
Ron

Jackson, MO

#3 Mar 9, 2011
I miss the city ambulance service. Not this rip off doctor charging crazy fees.
Facts

Jackson, MO

#4 Mar 9, 2011
Cape Citizen wrote:
CCPA refused to send a second ambulance until the first ambulance crew arrived on scene.
It's all about saving and making MONEY!!

This type of refusal to send the appropriate number of ambulances happens all the time within the city of Cape and in the county. I have heard Fire Department Paramedics say on the radio that they need an additional ambulance because of the number of patients. They refuse every time until one of their own ambulances arrives. I heard this happened recently when some construction workers were hurt and trapped under machinery.

I think it shows they (CCPA) really don't care about the patient but simply saving money.
concerned

Dallas, TX

#5 Mar 9, 2011
You people are all retarded, your like praising cape fire and other volunteer depts. Every ambulance service weather it's private or tax based bills almost the same.
So let's talk about cape fire for a min, they try to force everyone to go to the hospital by ambulance, even some of the smallest things. Or omg the person fell off a seat let's back board them even though they have a humpback or they are complaining of no neck or back pain. O yes and I even heard that some stupid medic from cgfd put a patient in a headlock last night because he said he didn't want to get on the stretcher.
And now the volunteer services, omg we have a car wreck let's put a helicopter in the air when we are only 10 minutes from a hospital. Lmao what a joke. Or we will do CPR on a patient while they are still sitting upright in a reclining chair or laying down on a springy mattress, that is some awesome training. That instructor should be fired. Or they will argue with the ambulance service about backboarding a pt who was involved in a mva, while they let a 8 year old sign a refusal. Way to go volunteers you guys are super well trained.
And back to cape fire, as a citizen of cape city, if I ever need an ambulance I will call for Ccpa on a private line, I also have a sign that says no fire fighters allowed in my residence, you guys are a disgrace to the rest of the public services
Seriously Speaking

Cape Girardeau, MO

#6 Mar 9, 2011
concerned wrote:
You people are all retarded, your like praising cape fire and other volunteer depts. Every ambulance service weather it's private or tax based bills almost the same.
So let's talk about cape fire for a min, they try to force everyone to go to the hospital by ambulance, even some of the smallest things. Or omg the person fell off a seat let's back board them even though they have a humpback or they are complaining of no neck or back pain. O yes and I even heard that some stupid medic from cgfd put a patient in a headlock last night because he said he didn't want to get on the stretcher.
And now the volunteer services, omg we have a car wreck let's put a helicopter in the air when we are only 10 minutes from a hospital. Lmao what a joke. Or we will do CPR on a patient while they are still sitting upright in a reclining chair or laying down on a springy mattress, that is some awesome training. That instructor should be fired. Or they will argue with the ambulance service about backboarding a pt who was involved in a mva, while they let a 8 year old sign a refusal. Way to go volunteers you guys are super well trained.
And back to cape fire, as a citizen of cape city, if I ever need an ambulance I will call for Ccpa on a private line, I also have a sign that says no fire fighters allowed in my residence, you guys are a disgrace to the rest of the public services
Sounds like you need to get your facts straight before you talk about people being retarded. You may be correct that all ambulance services may charge approximately the same rate, since majority of those rates are regulated. However, the major difference between CCPA and other ambulance services is the fact that CCPA is privately owned and only required to file billing claims to Medicare and Medicaid. Therefore, should you have a private insurance like BCBS you would still be paying out of pocket and submitting your own claim to the insurance company. The other local ambulance services will bill almost any insurance. And "you heard" a Cape firefighter put someone in a headlock..??? Why don't you confirm those facts before you criticize. Also, just because you call CCPA on a private line doesn't mean you won't have firefighters there. Depending on your severity of illness/injury you will get both to respond.

I just hope the day comes when you need the men and women of CGFD and they see that little sign in front of your house.
KL RN

Jackson, MO

#7 Mar 9, 2011
concerned wrote:
And now the volunteer services, omg we have a car wreck let's put a helicopter in the air when we are only 10 minutes from a hospital. Lmao what a joke.
I have worked as a Flight Nurse for both regional air ambulance services in years past. We strongly encourage volunteer fire departments to request us to begin a response regardless of the distance to the nearest hospital. Having a helicopter affords the patient the opportunity to be flown directly to a care facility in St Louis or Memphis that may be better suited for their type of injury. This saves lives and I applaud them for their service to the community.

Every uninformed, argumentative statement you made was belittling the care provider for assuming the worst, acting appropriately and treating the patient in his or her best interest. I think you may have embarrassed the very group of people you were trying to support.

Andrea, it's getting obvious.
former employee

Saint Louis, MO

#8 Mar 9, 2011
As a former employee I will tell there is issues with the county as a whole. Tp the person who brought up an ambulance not responding to the full arrest it is against the law as meesed up as it is to cross county lines unless you are mutual aided by the county the call is in. If alexander county has an available ambulane and wants them to respond the is nothing CCPA can do.

As far as a lot of this negativity about CCPA is coming from former employees who were fired or Cape firefighters. I personally got my ass chewed on many occassions for treatment that was given by cape fire. Cape fire has just as many issues as CCPA. There are a handful of people that need to be fired from CCPA. Bobbi has been one of them for a long time. Sounds like a district is still a long ways off so improvements need to be made and that includes the county as a whole. CCPA does have a lot of new employees and employees that can't find employment elsewhere but the main reason is because of the call volume. Cape burns an emergency worker out in no time. As far as the county goes I would never come back there Cape fire included. Maybe all those so called one in a million medics amd emts that Cape fire thinks they have should pick some shifts up at CCPA and lead by example because I promise from expirence Cape fire is no better place to work than CCPA and that is a FACT!!

Maybe eneryone should put as much effort into taking care of the county as they do getting on this piss poor web site and that would be a huge step for Cape fire and CCPA.
beenamedic4awhil e

Chicago, IL

#9 Mar 10, 2011
KL RN wrote:
<quoted text>I have worked as a Flight Nurse for both regional air ambulance services in years past. We strongly encourage volunteer fire departments to request us to begin a response regardless of the distance to the nearest hospital. Having a helicopter affords the patient the opportunity to be flown directly to a care facility in St Louis or Memphis that may be better suited for their type of injury. This saves lives and I applaud them for their service to the community.

Every uninformed, argumentative statement you made was belittling the care provider for assuming the worst, acting appropriately and treating the patient in his or her best interest. I think you may have embarrassed the very group of people you were trying to support.

Andrea, it's getting obvious.
To KL RN I was thinking the same thing when I read this too. Very obvious who wrote that one.
very concerned

United States

#10 Mar 10, 2011
former employee wrote:
As a former employee I will tell there is issues with the county as a whole. Tp the person who brought up an ambulance not responding to the full arrest it is against the law as meesed up as it is to cross county lines unless you are mutual aided by the county the call is in. If alexander county has an available ambulane and wants them to respond the is nothing CCPA can do.

As far as a lot of this negativity about CCPA is coming from former employees who were fired or Cape firefighters. I personally got my ass chewed on many occassions for treatment that was given by cape fire. Cape fire has just as many issues as CCPA. There are a handful of people that need to be fired from CCPA. Bobbi has been one of them for a long time. Sounds like a district is still a long ways off so improvements need to be made and that includes the county as a whole. CCPA does have a lot of new employees and employees that can't find employment elsewhere but the main reason is because of the call volume. Cape burns an emergency worker out in no time. As far as the county goes I would never come back there Cape fire included. Maybe all those so called one in a million medics amd emts that Cape fire thinks they have should pick some shifts up at CCPA and lead by example because I promise from expirence Cape fire is no better place to work than CCPA and that is a FACT!!

Maybe eneryone should put as much effort into taking care of the county as they do getting on this piss poor web site and that would be a huge step for Cape fire and CCPA.
I completely understand mural aid between county/state. However, in this case, Cape Fire, Dispatch, Southeast Hospital, Alexander County Ambulance, IL State Police and the East Cape Fire Chief all requested the CCPA to respond to the scene on the Bill Emerson Bridge.

This is not gossip.

I know, all jobs/businesses come with certain issues.
Yes, it all starts at the top.
Musical Mittens

Centralia, MO

#11 Mar 31, 2011
I worked at CCPA about ten years ago and basically left screaming into the streets from the drama/trauma of it all. Took me years of deep psychiatric therapy and introverted healing to recover from the experience of working at CCPA. I'm kidding of course, but it was the worst job I ever had and I'm ashamed to say that working there brought out the worst in me, as well. I believe it all starts at the top. There are EMT's and paramedics there who would be great if they worked other places, and many of them eventually will. Sadly, I believe the problem is the Russels, plain and simple. There are many other privately run ambulance services who don't have the micro-issues that CCPA has. The Russell's are not bad people, but running an ambulance service as a husband and wife team... it's weird somehow and allows for bizarre attitudes. I don't think the owners respect any of their employees and it ends up showing in the community support somehow. Just my 2 cents. I'm glad I left CCPA. I hope it heals or is bought out by AMR or even better yet, that a county EMS is established using taxpayer money.

Oh, and about the 911 bickering? They need to stop it. Cape Fire has a different mission and different bylaws than the EMS service. It has to be that way. A fire medic will see things differently than the transporting medic. Two views are a good thing, but doesn't mean one is entirely wrong. However, I agree that not sending out a second rig based on 1st Responder request is a little off. It doesn't take a company I.D. card to see that two ambulances are needed. It's all about the patients, we can all agree on that.
Guest

United States

#12 Oct 4, 2011
I was in front if the ccpa a few days ago and they were driving through cape really fast with lights and sirens blaring. Of course I pulled over and let them by and so did everyone else on the busy road only to watch them pull into rhodes. Then I see the two guys walking out carrying 2 sodas and chips. THEN they turn their sirens on again, pulled out in front of cars and went speeding down the road.
Aha

Chicago, IL

#13 Oct 4, 2011
Yeah right! I don't think they would do that
Guest

United States

#14 Oct 5, 2011
Think whatever you want, but I saw them myself.
Let us pray

Centralia, IL

#15 Oct 6, 2011
Guest wrote:
Think whatever you want, but I saw them myself.
wow did you see that all the way from iowa? right...
medic one

Centralia, IL

#16 Oct 6, 2011
you wouldn't believe how many "cab rides" we do for people, that is why you bill might be high, anyway sometimes someone will call for a second ambulance, and for what a broke toe? put your self in the business, they just about respond to everything, and 80% is medicaid bullshit "cab rides" your bill would be alot lower, if it wasnt for that crap, 20% injured the rest bs! I think all the ambulance services do a great job, keep bitching and ruin your karma, because they second you think you won't ever need them, aaaah you gonna wish they were saving your heart attack, stroke, etc....so think twice before jinxing yourself....
kudos to the ems team in all aspects
firegirl71 :)

Chicago, IL

#17 Oct 7, 2011
Cape Citizen wrote:
East County fire department was dispatched for a double shooting a while back ago. A East County Firefighter arrived at the scene who is also a paramedic. He realized he had two severe patients and they would need 2 ambulances. He contacted CCPA to confirm the double shooting and request a second ambulance. CCPA refused to send a second ambulance until the first ambulance crew arrived on scene. After the ambulance arrived they called for another ambulance right away. The crew transported the more severe patient. The other patient had to wait another 20 minutes until the second ambulance arrived. Susan Russel ( CCPA's general manager) was confronted about the incident and she stated that her dispatcher was in no wrong. The only person that can request a second ambulance is her crews or a police officer on scene. A police officer does not have medical training and most of your first responders do. I bet this family that was involved in the shooting would support a ambulance district!
Are you serious a firefighter/medic can't request a 2nd ambulance they are the ones who know most.
Musical Mittens

Moberly, MO

#18 Oct 7, 2011
After I thought about it a while, I kind of regret what I wrote earlier and wish I'd been more thoughtful in my previous response. It's weird working for a family owned business, and I was young and a little immature when I worked for CCPA. In spite of all of it, I believe the Russells are doing the best job they can of meeting supply/demand as well as cost/patient care. In retrospect, I can't remember there being any bad employees there. In fact I thought a few were fine medics and EMT's. There's always a bit of friction between fire medics and ambulance medics. There's always drama when there are young people employed.:-) And I don't believe the previous post, where they said the CCPA truck went lights and sirens to get some snacks. That's just not typical behavior. they were probably en-route lights and sirens, then got cancelled. After they got cancelled, they decided to grab some snacks. That is more realistic, don't you think? Peace!
guest

United States

#19 Oct 9, 2011
They needed a drink!!

Since: Sep 11

Addison, IL

#20 Oct 9, 2011
"anyway sometimes someone will call for a second ambulance, and for what a broke toe?"

Are you fucking stupid? If a FIREFIGHTER is calling for a second ambulance, you have no reason not to. Now if it were anyone, that's one thing, but a first responder? Bullshit.

Now for my story. A while back I had to be transported by ambulance (psychiatric, not physical) to a hospital in STL. They were supposed to strap me down due to the nature of the transport. They did not. I didn't complain obviously, but should I had actually been a threat to myself or others, they'd have had issues. NOW for the best part. They used MAPQUEST. Yes, MapQuest. And guess what? WE GOT LOST! On my way to a hospital in STL, we stopped at a fucking gas station to ask for directions. I've never done that on a family trip and an emergency service had to do so. And they still charged us for the extra mileage. For your sake, avoid the hell out of this company if possible; not for the sake of staying in good health, but for not having to deal with their bullshit of a service.

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