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Disappointed

Saint Louis, MO

#1 Jul 16, 2011
I know Roy's Tire and Auto in Jackson has a great reputation, which is why I took my vehicle there. However, I had radiator problems, he "supposedly" fixed it, it broke again, he "supposedly" fixed it again by putting in an old, bent part. When my van broke down on vacation, the repair man asked me if I had been in an accident because the radiator was in such bad shape. I had to spend $700 just to get the van in good enough shape to get back home. Roy would not even address the problem or reimburse me for the work. In addition, I had Roy check the van before we left on vacation and he said it was in good shape. It was NOT. The radiator cap wasn't holding pressure, fan was bent, etc. I am so disappointed in this place.
Serious

Cape Girardeau, MO

#2 Jul 16, 2011
There are two sides to every story. I wouldn't take my stuff any where else.
Just Me

Jackson, MO

#3 Jul 17, 2011
I have been using Roy for years and he has always done me right! There are only 2 people I trust with my vehicles Roy White and Art Spradlin!
Red Balls

Jackson, MO

#4 Jul 17, 2011
Ive had my ups and downs with Roys before. My first issue was it taking 5 hours to change my breaks and telling me it would be a 2 hour job tops. Second was equally as bad, but he made it up to me. I scheduled and appointment on a Monday to bring my truck in on Wednesday. I arrived Wednesday at 8am and dropped my truck off. He promised me it would be done no later than 5pm, so i took off of work early and went over to pick up my truck. When i arrived, i discovered it hadn't even moved from where I parked it. i went inside to be told they couldnt get to it. He told me it would be done by 10am the next day. I was angry, but was assured it would be done.

So I took a lunch a hour into my shift and made my way over to Jackson to get the truck. This time it was actually done. To my suprise, he asked me if I would mind getting a discount for the wait, I told him that would be wonderful. What should have been a $300 job, cost me $74. I couldnt complain!

I know his shop is busy, he is highly recommended around the area, but people who make appointments should be pushed back by walk ins. I know he is trying to get every dollar he can, and cant blame him. Its still frustrating. So even though he did that, he make it up to me in my book.
justsayin

Litchfield, MN

#5 Jul 23, 2011
It not Roy he just the owner. It is the people he has working for him. They should stop doing drugs. I know of at least three that do. But. He not going to do anything except get sued cuz his employees screw something up cuz they are high
guest

Jackson, MO

#6 Jul 23, 2011
We have people all the time come into the dealership that have had their car at Roys and Plaza Tire to have their car repaired and we end up fixing their screwups. It happens quite often.
ShakingMyHead

Chicago, IL

#7 Jul 23, 2011
I just went there for the first time the other day and just for an oil change and yes, they were super busy but I neer saw anyone standing around or anything. Everyone was working their butts off. What got me was the play area for the kids. I have a 2 yr old and a 2 month old. They let me have a Kool-aid jammer for free for my son and even cleared off an office desk so I could change my baby. My toddler had fun in the play area too. Idt I'll go anywhere else for things I cant do myself. They were family friendly, cheap, AND my husbands truck went from 12 mpg to 22 mpg :)
BSMonitor

United States

#8 Aug 6, 2011
ShakingMyHead wrote:
I just went there for the first time the other day and just for an oil change and yes, they were super busy but I neer saw anyone standing around or anything. Everyone was working their butts off. What got me was the play area for the kids. I have a 2 yr old and a 2 month old. They let me have a Kool-aid jammer for free for my son and even cleared off an office desk so I could change my baby. My toddler had fun in the play area too. Idt I'll go anywhere else for things I cant do myself. They were family friendly, cheap, AND my husbands truck went from 12 mpg to 22 mpg :)
. I am calling BS (bull shiv) on the MPG portion of your story
ShakingMyHead

Chicago, IL

#9 Aug 7, 2011
Call whatever u want. After a wk it was steady 19 mpg, but thats still pretty awesome from 12.
Lingo

Cape Girardeau, MO

#10 Aug 7, 2011
By changing the oil, your mileage went up by 10? B friggin S! What a total crock of Sh#t!!!
headhunter

Chicago, IL

#12 Aug 7, 2011
Them guys down there can f&@k up an anvil with a bag of marshmallows!
fucktard

Jackson, MO

#13 Aug 8, 2011
What happend is: the other shop "noticed" that u were traveling on vacation and and told u bunch of shit was wrong with it and charged u that cause: Ur a Dumbass!!!!
Fanboy

Scott City, MO

#15 Aug 14, 2011
Real or rumor? I've hears there are a bunch and just one.
fact

Saint Louis, MO

#16 Aug 15, 2011
Fanboy wrote:
Real or rumor? I've hears there are a bunch and just one.
Bunch is what I seen
zits

Cape Girardeau, MO

#17 Aug 15, 2011
Wouldn't mind seeing these if anyone has them
Tyler Durden

Scott City, MO

#18 Aug 15, 2011
fact wrote:
<quoted text>
Bunch is what I seen
Calling bs on your claims. Everyone says multiple but everyone has seen just one.
Disappointed

Jackson, MO

#19 Aug 16, 2011
No, I am not dumb. I had a local, excellent mechanic verify my problems and the issues. The mechanic verified what the mechanic from vacation told me. Also, why would Roy refuse to even talk to me about this??? I was a loyal customer for years and he just blows me off??
Why

Cape Girardeau, MO

#20 Aug 17, 2011
Why are you disappointed?At least you got a blow Job.I didn"t even get that.
Gambit

Scott City, MO

#21 Sep 7, 2011
Interesting
jon

Saint Louis, MO

#22 Oct 3, 2011
all i know is his daughter has some awesome titties. she use to send me pics of her pu*sy too. god thanks roy for making a awesome daughter

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