Review: Chris's Auto Repair

Review: Chris's Auto Repair

Posted in the Burleson Forum

Victimized by Chris Auto

United States

#1 Dec 12, 2010
Please read all of this story before taking your car to Chris. He called me a b*&^h and held my car until I paid him $300 cash. My sister had taken her car to Chris a couple times, so I drove 40min there for a tune up.Chris called me around 1 saying that the bolt on my head gasket was cracked and that he needed to replace it,I say ok. 4:30 Chris calls and says that he can't find the bolt and a guy from a different shop is going to the wrecking yard the next day and would get the part, I say ok and am stranded overnight. Next day 12:30 I call, his mom answers and says the guy is supposed to be back from the wrecking yard with the bolt by 1 and it will take 30 to 40 minutes to fix my car, I say ok. I call back around 2, the mom answers, the guy hasn't come back from the wrecking yard and they don't know if he's gone to the wrecking yard yet. I ask her if she knows if I'll get my car before the weekend,she says she doesn't know. I tell the mom that I wish they would have found out before taking the bolt out if a replacement bolt was available because I would have taken my car to a place where I would have been able to be at my house while my car was fixed.The mom says, "So you think this is OUR fault?" I said "no my car was broken before I took it there, but I wish Chris wouldn't have taken the bolt out before he found another one. Then I asked if she could call the auto guy to see if he was bringing the bolt soon so they could tell me if my car was going to be in there all weekend.The mom says that she's already told me everything and I can talk to Chris.I say ok,maybe Chris would be able to give me more information. I wait a minute, I guess his mom was explaining the situation and he picked up the phone he said, "What do you want [email protected]?" I really though at that moment that he must think one of his friends was on the phone and was joking around just because that response was completely unwarranted, so I just said "what?" and he said "What do you want, you made my momma cry!" And I said "I didn't say anything rude to your mom or even raise my voice, and all I'm asking is if y'all will be keeping my car all weekend. I think I have a right to ask that" Chris response with "You keep calling here and harassing my mom and we don't know when we'll get that part, so we'll call you when your car is done and don't call here again!" and then hangs up on me. I really couldn't believe what had just happened. It was like a nightmare. He has my car, I couldn't call, who knows what he was going to do to my car, I mean, it was just so horrible, I was helpless. Ten minutes later(although they hadn't had the bolt ten minutes earlier AND had said it would take 30 to 40 minutes to install the bolt and put everything back together) Chris calls and tell me "come pick up your car and bring $300 cash" I told him I didn't have it in cash and was planning on paying with a visa. He said "bring cash or you don't get your car". What could I do? I went and got the money and took it to the shop. His mom and dad were in the front. His mom walks up and says "sorry things got out of hand" and I said "I never said anything rude to you or even raised my voice" and she said "I know, but you kept calling and asking questions I couldn't answer" I said "I don't think that justifies your son calling me the B word" and she said "well that's between you and him" I said "well he is your son" at this point the dad says "yeah, and he's MY son too" So I said "I see y'all did a good job of raising him since he calls women the B word that haven't even done anything. The dad says "You don't ever need to come here again, we don't want you business!" I said "I would NEVER come here again after the way I was treated" At this point I've paid and am walking out the door, so NOW they try and take the high road and pretend to be good Christians by spitting out "Well God Bless you" I said "you tell God to bless your son,maybe he'll quit calling women the B word" and walked out.

Pendergrass, GA

#2 Dec 15, 2010
i would sincerely urge you to contact the BETTER BUSINESS BEREAU and complain about they're treatment toward's you. it WILL do some good! good luck, and i also would advise everyone that i knew, not to do business with them.

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