Review: Debnam Hardware

Review: Debnam Hardware

Posted in the Bunn Forum

Cruzito Valentin

United States

#1 Jul 15, 2012
I have lived in the community of Zebulon, NC, for nearly eight years and when I first stepped into the local Ace Hardware Store eight years ago I had ugly service from the sales personnel and unfriendly service from the checkout counter.. I decided then, never to shop there again.. I will drive twenty miles out of my way to avoid this store... I tell everyone I know about my bad experience and to avoid this store.

Yesterday I had little time to waste and didn't want to drive all the way to Lowe's in Knightdale a ten mile trip or spend the time walking thru our large Walmart.. I needed to get in and out so I decided to give Debnam's ACE Hardware another shot for my business.. The store is only five minutes from home and I prefer to give local merchants my patronage.

The salesman was very nice and helpful.. Anxious to help me. We walked thru-out the store and picked up various items needed to complete various chores at home. Ended up with a $53.00 purchase which I knew carried a premium but I was willing to pay for good, helpful, speedy service.

At the checkout counter the young lady was not very polite but did her job efficiently. She became annoyed when I had to scrutinize some items on the total receipt and questioned a credit that amounted to an item I put back on the shelf for a smaller item. I could tell she was annoyed so I asked her if everything was fine. She threw her pen on the counter with a smirky undertone replied, yes.

I advised her at that point how I always avoid shopping at this store because of the way I am treated. Thought today would be a different experience but I was wrong. I asked her to reverse all of the items I purchased, I am going elsewhere.

She called over a gentleman with Jim on his coat. He immediately called me an ASS and made reference to me being a damn Yankee and that he didn't need my business. He has plenty of local customers. I asked him if he was the owner and he proclaimed, YES! At that point I again said that I wanted a refund on all of my items because I never want to come to this store again...

It was evident where the rest of the store staff gets their rude disposition towards people who look different and talk different.

Raleigh, NC

#2 Aug 24, 2012
i've been a customer at debnam's for over 30 years...hard to believe this person's experience...he or she must have been having a bad day...I'll be a customer for 30 more if I live that long
The reviewer is an ASS

Raleigh, NC

#3 Mar 28, 2014
I'm a yankee and I shop at Debnams when I only need something small. They've always been helpful to me and I know I can't be mistaken for a local.

Sounds like the reviewer went in there with an attitude and made unfair demands. If you went in there expecting a bad experience I'm certain it showed in your demeanor.

Again, full blooded yank here, but I didn't move to change everything, in fact, I moved to get away from ignorant a-holes up north.

Debnams is fine. Prices are a bit high, but its convenience and small town service that keeps me shopping. I just bought a bunch of things from them today and yesterday

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