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Berta Waddell

Utica, NY

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#1
Jan 4, 2013
 

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I try to be a fair person and give everyone a chance to set things right. We had reserved seats at KARMA in Frankfort for dinner New Years Eve. Stacy dad was coming up from Ithaca, we drove from Winfield and several friends were meeting us. We got there to find a sign in the driveway stating they were closed due to illness! There was no updated message on the phone or on their website! Just a sign in the parking lot we got to read as we pulled in at 7:30 on NY eve!!!!!! So I called them today to see if they planned on doing anything to make this right. The owner cried of how sick he was and then how much money he lost!!!! Not of a word of how sorry he was he ruined our NY eve! He said he had a party of 20 and how bad that was! Well, I am sure they felt no worse then we did!!! Since we go there often and usually take friends with us he just lost even more because we will NEVER go back again!
I need to add that Swifty's on Genesee St. in Utica not only got us right in at 8 p.m. but we had a GREAT meal and fantastic service! They saved our New Years Eve and will continue to get our business!
karma man

Carlisle, MA

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#2
Jan 4, 2013
 

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Berta Waddell wrote:
I try to be a fair person and give everyone a chance to set things right. We had reserved seats at KARMA in Frankfort for dinner New Years Eve. Stacy dad was coming up from Ithaca, we drove from Winfield and several friends were meeting us. We got there to find a sign in the driveway stating they were closed due to illness! There was no updated message on the phone or on their website! Just a sign in the parking lot we got to read as we pulled in at 7:30 on NY eve!!!!!! So I called them today to see if they planned on doing anything to make this right. The owner cried of how sick he was and then how much money he lost!!!! Not of a word of how sorry he was he ruined our NY eve! He said he had a party of 20 and how bad that was! Well, I am sure they felt no worse then we did!!! Since we go there often and usually take friends with us he just lost even more because we will NEVER go back again!
I need to add that Swifty's on Genesee St. in Utica not only got us right in at 8 p.m. but we had a GREAT meal and fantastic service! They saved our New Years Eve and will continue to get our business!
my friend if you think swiftys was good,you should have went to burger king.
Ron Zalok

Frankfort, NY

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#3
Jan 4, 2013
 

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Karma is bad, um kay
ermegurd

New York, NY

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#4
Jan 10, 2013
 

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im sorry but dont you people get phone numbers and have enough common decency to call the customer. unprofessional!!!!
FrankfortBackSta bbersInc

Ilion, NY

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#5
Jan 10, 2013
 

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My how fast public sentiment will turn against you. They were never loyal customers to begin with. True to form!! T R U E T O F O R M !!

Since: Jun 11

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#6
Jan 13, 2013
 

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dont everybody have a right to get sick and not get slammed in public? im sure he didnt mean to
agreed

Ilion, NY

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#7
Jan 14, 2013
 

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i agree with the patron yes u have a right to get sick no u dont have the right to blow off people thats bad buisness but thats why they will be out of buisness. AGAIN so how many times thats that make for the rosemyers
HUH

Syracuse, NY

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#8
Jan 14, 2013
 

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agreed wrote:
i agree with the patron yes u have a right to get sick no u dont have the right to blow off people thats bad buisness but thats why they will be out of buisness. AGAIN so how many times thats that make for the rosemyers
What do you mean going out of business? You mean they never refunded anyone? How do YOU know this? Is the cheesecake thing still going on?

Since: Jun 11

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#9
Jan 17, 2013
 

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yo dude all im sayin is that tha man was sick & he tried to let everone know by putting up a sign across the driveway. whats wrong with dat my man? hell it aint like he was tryin to skip. im sure he would make it good with whoever thought they was cheated.

give da man a chance. hell dont be as ass to da man
Berta Waddell

Utica, NY

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#10
Jan 18, 2013
 
FrankfortBackStabbersInc wrote:
My how fast public sentiment will turn against you. They were never loyal customers to begin with. True to form!! T R U E T O F O R M !!
We went there when ever we were in town and since I live 45 miles away I consider that pretty loyal. We will never go there again after the way we were treated!
Berta Waddell

Utica, NY

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#11
Jan 18, 2013
 

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LilKimber wrote:
dont everybody have a right to get sick and not get slammed in public? im sure he didnt mean to
You have every right to get sick but a good business person does not leave themselves in a position that if ONE person is sick the entire place closes! NOT on NY eve! Most GOOD resturants take phone numbers so they can call people if something happens! They don't just leave people hanging and then not even be sorry about it but be rude!
Berta Waddell

Utica, NY

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#12
Jan 18, 2013
 

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HUH wrote:
<quoted text>
What do you mean going out of business? You mean they never refunded anyone? How do YOU know this? Is the cheesecake thing still going on?
I can't speak for anything but NY eve but nothing was done to make up for it! No comp meal or drink and not even "we are sorry" It was more like tough, what do you want from us. Well, they lost a lot fo business because of their disregard for their customers. No one I have talked to is going there again! They lost a party of 8 this last weekend!
Berta Waddell

Utica, NY

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#13
Jan 18, 2013
 

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LilKimber wrote:
yo dude all im sayin is that tha man was sick & he tried to let everone know by putting up a sign across the driveway. whats wrong with dat my man? hell it aint like he was tryin to skip. im sure he would make it good with whoever thought they was cheated.
give da man a chance. hell dont be as ass to da man
He put a sign in the driveway on NY eve. So you get there at 7 pm, then what, what do you do at that point on NY eve. We drove from Ithaca and Winfield NY to have our evening destroyed, nice way to start NY eve. No message on his answering machine, no note on his website, nothing on the news! Just left us all high and dry. When I called to ask him if he could do anything to set this right he got nasty with me!

Since: Jun 11

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#14
Jan 20, 2013
 

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so the guy got sick? have u ever got sick berta? do u feel like calling people when u get sick? have u tried callin him back since that night givin him a chance to get well before u crawl all off down his throat? call him and leave ur phone number for him to call you back
wow

New York, NY

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#15
Jan 20, 2013
 

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berta, 20 morons comment on here. this is a site for the gutless and ignorant. if you think this has any impact on anyones life then maybe you should get one.
AnotherFrankfort Business

Syracuse, NY

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#16
Jan 29, 2013
 

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Berta Waddell wrote:
<quoted text>
He put a sign in the driveway on NY eve. So you get there at 7 pm, then what, what do you do at that point on NY eve. We drove from Ithaca and Winfield NY to have our evening destroyed, nice way to start NY eve. No message on his answering machine, no note on his website, nothing on the news! Just left us all high and dry. When I called to ask him if he could do anything to set this right he got nasty with me!
LOL....figures.

Since: Jun 11

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#17
Feb 1, 2013
 

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hey? for real? the guy got sick. it could be worse & NO sign was put up at all. right? maybe everybody is not givin him a chance. ya think? it doesn't seem to me that someone who owns a business is going to make a bad choice (like you all are saying) and hurt his business UNLESS he was sick. think about it!
Theresa

New York, NY

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#18
Feb 3, 2013
 

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LilKimber wrote:
dont everybody have a right to get sick and not get slammed in public? im sure he didnt mean to
should of had Simone call and cancel the reservatiks. That's a common courtesy any restursnt should to if they want to continue business nit leave a sign in the parking lot.
Theresa

New York, NY

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#19
Feb 3, 2013
 

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LilKimber wrote:
so the guy got sick? have u ever got sick berta? do u feel like calling people when u get sick? have u tried callin him back since that night givin him a chance to get well before u crawl all off down his throat? call him and leave ur phone number for him to call you back
your really ignorant. He must have employees rt? So ask a responsible one to do the Honor's and make the friggin calls. That's plain & simple and shows the public u care for your customers & business!
Rezco Obama Real Estate

United States

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#20
Feb 3, 2013
 

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