Review: Fins Furs And Feathers Of Brooklyn
Posted in the Brooklyn Forum
#1 Apr 2, 2013
15 gallon fish-tank rang up three dollars higher than marked price. I didnt notice until I looked over receipt a few days later shame on me for not checking receipt in the store. No big deal, honest mistake right? I returned to store to address the issue, expecting perhaps a store credit, which I would probably have used right there and then. Not only did the owner refuse any refund or credit, but he utterly and inexplicably denied any error at all, even when I showed him the same 15 gallon tank on his shelf for the lower price. He then proceeded to call the police really in order to get me and my seven year-old son out of the store when I refused to accept his frantically irrational logic. I waited for them to arrive, and they were less than impressed with his ramblings.
Perhaps the least shrewd commercial decision ever we are talking three dollars here. After my relatively pleasant initial purchase, I had intended to return for food and supplies for my new gerbils. The employees seemed like decent folks helpful, smiling and eager to leave a good impression with a new customer. He kept his three bucks, but lost potentially a few hundred from me.
As point of accuracy, I did notice on my initial visit that gerbil vitamin drops had expiration date of 2009. Simply chose not to purchase at the time. I considered pointing this out on a later visit, as a helpful and friendly gesture. I worked in retail and understand how small things can get overlooked. No big deal, honest mistake right?
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