Deep freeze kill cable? Credit may be coming attraction for man...

There are 9 comments on the Lowell Sun story from Jan 3, 2009, titled Deep freeze kill cable? Credit may be coming attraction for man.... In it, Lowell Sun reports that:

After enduring days without cable from last month's ice storm, customers in Greater Lowell may now be able to get a break on their bills for the lost service.

Join the discussion below, or Read more at Lowell Sun.

Dave

Norwood, MA

#1 Jan 3, 2009
Since Comcast is always so quick to raise cable bills, everybody who lost power in Greater Lowell should call Comcast and request a credit on their cable bill.
mell

Chelmsford, MA

#2 Jan 3, 2009
I was told when asked for a credit on my past utility bill i would not be receiving any financial deductions becaused it was considered a "natural disaster" and that national grid would not be crediting any of its customers for loss of service.
Husband got Laid Off

Tewksbury, MA

#3 Jan 3, 2009
I have always gotten a credit when I called the cable company. But you have to call them they don't automatically give you the credit. Good Luck Everyone
Lauren

Chelmsford, MA

#4 Jan 3, 2009
Dave wrote:
Since Comcast is always so quick to raise cable bills, everybody who lost power in Greater Lowell should call Comcast and request a credit on their cable bill.
Did it ever dawn in your greedy little brain that Companys like Comcast and Verizon are struggling in this horrible economy too?

They purchase channels for customers so that they can enjoy their favorite viewing choices. When that particular channel decides to up their price the cable company is force to pay more. When a Company has to pay more they have to start charging more to survive. Every company does it. It's the art of the trade. As a matter of fact Comcast had a 4% price increase last year. Verizon actually had an 11% price increase.

I don't understand why people hate Comcast so much. I've had my Comcast service for 5 years and I have never once had a problem with my service or my billing.

In fact, My mother hated Comcast when she couldnt understand a simple prorated bill. She made the poor decision to switch to Verizon and learned very quickly that they're no cheaper and that their customer service is horrible to boot.

I think Comcast is being very generous with this whole credit situation. They completely understand that they need to take care of their customers and are working very hard to make them their top priority.

It still Disappoints how greedy and self can be.
Lauren

Chelmsford, MA

#5 Jan 3, 2009
*people can be.*
Billy Bob

Norwood, MA

#6 Jan 4, 2009
Lauren wrote:
<quoted text>
As a matter of fact Comcast had a 4% price increase last year. Verizon actually had an 11% price increase.
I don't understand why people hate Comcast so much. I've had my Comcast service for 5 years and I have never once had a problem with my service or my billing.
I got rid of Comcast a long time ago since it seemed every year my bill would go up 10%. Directv is a much better deal than Comcast! Comcast always seems to go up more than inflation does.
Dave

Norwood, MA

#7 Jan 4, 2009
Lauren wrote:
<quoted text>
Did it ever dawn in your greedy little brain that Companys like Comcast and Verizon are struggling in this horrible economy too?
They purchase channels for customers so that they can enjoy their favorite viewing choices. When that particular channel decides to up their price the cable company is force to pay more.
Whatever happened to ala carte?? Cable companies used to let you pick some stations that you wanted to watch without getting the entire "package". They do not let you do that anymore so for the 1 or 2 stations that you like to watch, you have to get the entire package and pay more.
Cougian

Nashua, NH

#8 Jan 8, 2009
Lauren,
Comcast earned 13% more net income in 2008 than in 2007. Did you get a 13% raise? I sure didn't. Not many people did, and less will get them this year. Comcst is not struggling. If they are cutting jobs, it's because they feel the need to maintain healthy profits at the expense of having a population which can afford to pay for cable. I highly reccommend getting a rebate, if they'll give you one. Why should you pay for a service you didn't use?
mink

Lowell, MA

#9 Jan 10, 2009
I hate the cable companies as much as anyone but I don't see why they should refund customers for no service when it was the power companies' fault.

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