Owner handled me very roughly - jerked my hands and fingers. She sanded my nail down to the quick and brought blood on one of my cuticles. She never spoke, even when I told her it was hurting me, just nodded and pointed to the sink where I was to wash my hands. She was not friendly when I came into the shop, and never said thank you when I left. I have been going to this nail salon for five years, mainly because of the convenience and the price. There has been a definite decline in customer service and foot traffic at this location. I will no longer be recommending it to my friends. This will be my last trip.