Shoe Doctor (Business Inquiry)

Shoe Doctor (Business Inquiry)

Posted in the Bristol Forum

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Interested Party

Alexandria, VA

#1 Jan 28, 2011
Requesting your feedback about your business dealings with this company, Shoe Doctor, at 2046 Euclid Ave. Any negatives or broken promises experienced with this company? Is the business under new ownership?

Appreciate genuine responses, no character assassinations needed.

Thanks to all who choose to respond.
Grandma

Johnson City, TN

#2 Jan 29, 2011
WOW! thats funny you posted this question. yes it is under new owners. and no i don't have anything positive to say.
i placed an order a few months ago with the old owner. like always he asked for payment up front and never gave me a receipt. i guess he figured he didn't need to since there wasn't that many special orders. i had done it before and had no problems picking up my order.
so i go in every few days for a couple of months and hear the items are on backorder. i didn't want a refund. i wanted what i ordered. i kept checking back off and on for about 3-4 months. go in a few days ago asking if my order had ever arrived. was told no and there was no record of an order being placed. and was then told that without a receipt there was nothing they could do. and that the company had changed owners.
so i chalk it up to an $11.00 lesson on my part. eleven bucks is not worth getting bent out of shape over. but it is enough to keep me from ever using that place again for shoes, boots, purses or anything else.
Business

Bristol, VA

#3 Jan 29, 2011
The new owner is very rude. Took some shoes there a few months back & he was just hateful about the entire situation with my shoes. He needs to learn to be better with customers.
Interested Party

Knoxville, TN

#4 Jan 30, 2011
Jury is still out with regards to our family's second experience with them. First one involved a pair of expensive shoes that the new owners said were 'thrown out because the ticket was over 30 days old'. When the ticket was produced and examined, the 30-day timeline was proven false and the new owner mysteriously 'found' the shoes that had been 'overlooked' during the first search.

Second experience is a work in progress with a large leather item dropped off for conditioning and paid for in advance. First promise date already missed, second promise date coming up this week. We'll see how it goes when we return to pickup the item.

I cannot speak for what others choose to do, but this experience will be our last with this particular business.
A different opinion

Bristol, VA

#5 Jan 30, 2011
I had the old owner work on a baseball glove for me. It took him almost four weeks when he first told me two days. Then, when I went back to get it he told me I didn't pay for it and needed to pay again. Of course, he didn't give a receipt and I paid him in cash, so I had no choice but to pay him twice. Ended up costing me $18.

I will say though that the quality of the work was good. If he would learn how to treat customers he would have had people tearing his door off the hinges.
Grandma

Johnson City, TN

#6 Jan 30, 2011
Interested Party wrote:
Jury is still out with regards to our family's second experience with them. First one involved a pair of expensive shoes that the new owners said were 'thrown out because the ticket was over 30 days old'. When the ticket was produced and examined, the 30-day timeline was proven false and the new owner mysteriously 'found' the shoes that had been 'overlooked' during the first search.
Second experience is a work in progress with a large leather item dropped off for conditioning and paid for in advance. First promise date already missed, second promise date coming up this week. We'll see how it goes when we return to pickup the item.
I cannot speak for what others choose to do, but this experience will be our last with this particular business.
you're lucky you had a ticket!! i never got one when i went in. just gave my name and paid in advance like always. but my last experience was my last. if thats the way they want to do business then it's their problem. no skin off my teeth when they have to close the doors.
Grandma

Johnson City, TN

#7 Jan 30, 2011
A different opinion wrote:
I had the old owner work on a baseball glove for me. It took him almost four weeks when he first told me two days. Then, when I went back to get it he told me I didn't pay for it and needed to pay again. Of course, he didn't give a receipt and I paid him in cash, so I had no choice but to pay him twice. Ended up costing me $18.
I will say though that the quality of the work was good. If he would learn how to treat customers he would have had people tearing his door off the hinges.
thats total BS. the old owner always made you pay up front. i was told my order would take 3-4 days. every week when i went in i was told it would be the first of the next week or the end of next week depending on what day i went in.
finally decided after 3-4 months that i would check one more time and if not in i would ask for my money back. well since the old owner didn't give receipts of course the new owner could do nothing.
the way i see it is this if i can do business with a local store thats what i want to do. but if that local store don't treat me right then i can always use the internet and have my orders in my hand in less time. and if the new owners don't want to shell out a measley eleven dollars for something they have to know was really ordered then i don't have to give them any more business. i'm sure they won't have to shut the place down because of loosing my business but if they treat enough people this way........
Maggie

Johnson City, TN

#8 Jan 30, 2011
been there done that. won't be going back again. some things are not worth fixing.
grandma

Johnson City, TN

#9 Jan 31, 2011
Maggie wrote:
been there done that. won't be going back again. some things are not worth fixing.
true
Krb

United States

#10 Feb 1, 2011
Several years ago I brought in a pair of tap shoes to have the taps taken off, he threw the taps away and left nails sticking out of the heels. I'd never go there again, and I wouldn't recommend them either.
okitsbad

Bristol, VA

#11 Feb 1, 2011
They are just sorry. If you go there go at your own risk. Its just a ripoff.
Interested Party

Alexandria, VA

#12 Feb 10, 2011
As I was the one that started this thread, I believe it is only right that I bring it to a suitable close, full-circle, so to speak.

Long story short, even though they missed the first promised date, the owner of the business produced the repaired and reconditioned leather jacket on the second date promised. The work was of good quality and the reconditioned jacket performs brilliantly.

Aside from the missed first promised due date, the rest of the experience was fine. Not sure that I'll revisit, but no major, lingering complaints for this visit.

Rest well, Topix Addicts
wtf

Johnson City, TN

#13 Feb 10, 2011
Interested Party wrote:
As I was the one that started this thread, I believe it is only right that I bring it to a suitable close, full-circle, so to speak.
Long story short, even though they missed the first promised date, the owner of the business produced the repaired and reconditioned leather jacket on the second date promised. The work was of good quality and the reconditioned jacket performs brilliantly.
Aside from the missed first promised due date, the rest of the experience was fine. Not sure that I'll revisit, but no major, lingering complaints for this visit.
Rest well, Topix Addicts
wtf? addicts??? and just wtf are you?
Interested Party

Knoxville, TN

#14 Feb 12, 2011
wtf wrote:
<quoted text>
wtf? addicts??? and just wtf are you?
Dude, have a Coke and a smile. Deep breath. Relax.

See, don't you feel better now?
Hagatha

Jonesborough, TN

#15 Feb 12, 2011
Don't care who started this thread, it is now a conversation so I am adding my two cents worth.

I took a pair of expensive leather boots to have a small rectangle leather lace holder sewn on the tongue. It was supposed to be done within a week, I did pay for the service first and did get a ticket and I drove many miles from home to Bristol to pick them up. After four trips, I finally asked for the boots back, he slammed his hand on the counter, went to the back got the boots and decided to sew them right then. He did a piss poor job too, one was way higher that the other , and crooked causing the tongue to bunch up under the laces.
I was furious and called and told him so. I then took the messed up boots to Mountain City to Allegiance Footware of Mountain City and the men there took off the messed us lace holders and cut new pieces of leather and sewed them on perfectly, I watched as they measured them with a ruler. They were done perfect and I was happy and ya know what, they felt sorry for me and didn't charge me a dime to do it. So then I go into there store area and bought my husband a pair of USA made boots and they are the best boots he has ever had on his feet.
Go check them out for good boots...tiny operation but well made fair priced boots made here in TN!

The Shoe Doctor can bite me arse!!!
another different opinion

Johnson City, TN

#16 Feb 19, 2011
THE PLACE SUX. DON'T CARE FOT THE ATTITUDE OF THE NEW OWNER EITHER
Rhonda

Bristol, VA

#17 Nov 30, 2012
I had taken a pair of work boots belonging to my husband to replace the zippers in them. Was told by the new owner the son of the old owner that he would put in a strong metal type zipper In them and they would clean them up real good. This was the first week of Oct.,I was told they would be ready on the 30th of Oct. When I went to pick them up on the 31st if 1st if Nov. I was told they seen't ready yet, give him a week and they would be ready. A week and 2 days later went to pick them up and a young pregnant lady came out and told my husband and I that she was sorry but it looked like someone had tried to out the zipper in but took it back out and she then gave my husband a 20.00 check as a partial refund and was told it would be ready 4 days later by 3:30. That day we went to get them they had a closed sign on the door. Went back the day and was told still not ready but was working on them. The next morning a lady called saying she was working on them and would call when they were ready. No call for days so a week later went back and the owner was very rude ,I asked for refund because of the trouble they caused,he said no refund ,slammed the boots on counter and said there fixed. Brought the boots home and you couldn't unzip them or zip them. Next morning called back and thus time spike to the elderly gentleman who was the past owner. He apologized and said to bring them back and they would be fixed no charge. When I took them in the gentleman looked at them and right away said that was not the right zipper for these boots because of the curve in the zipper. He assured us they would put a heavy duty nylon zipper in them and they would be ready Nov.29th. 9 days later because of the Thanksgiving Holidays. I went to get them today, Nov. 30th. and the new owner was there and he informed me that he would not replace the zipper unless I paid more. I explained what his father had stated to me and he said " this is my business not my fathers and I will not replace them without more money. I will adjust these but that's it. When I asked why didn't he call me with this information he said he hasn't had time. I told him I wasn't happy and wanted a refund. He refused. He good me to take my boots, leave and don't return. I informed him I was reporting him to BBB. And possibly small claims report, he said go ahead what are they going to do except maybe fix them. This is not a way to run a business. The man needs a lesson in kindness, compassion and courtesy.
bob

Johnson City, TN

#18 Nov 30, 2012
is this place really still open? i would have thought with how shiTTY the customer service is now that they would have just closed down. i drive by there a few times a week and theres hardly ever any cars there. looks to me like it must be closed a lot.
it's a shame that someone is handed a perfectly good money making business and just run it in the ground so fast. his father must be so proud
Concerned

Kingsport, TN

#19 Dec 31, 2012
Place still has crappy service..I guess they don't give out receipts anymore..def not a good place to go
Here my take on it

Lebanon, VA

#20 Jan 1, 2013
Business wrote:
The new owner is very rude. Took some shoes there a few months back & he was just hateful about the entire situation with my shoes. He needs to learn to be better with customers.
I QUIT going there a long time ago (before new owner apparently)because the twerp tthat ran it for years never had a personality and his prices were so high you could buy new things in most cases, especially shoes. He wanted as much to resole/heel them as you could buy a new pair for. Never did care for him. So, apparently the new owner is no different. The best way to handle this is just don't go there. I'd rather pay a little more and buy new as to have an asshole treat me bad and take my money too. Here's the best advice----anytime you let money go from one hand make sure you're getting a receipt for it in the other hand. If you don't you will lose.

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