KarenA

Mahopac, NY

#1 Jun 16, 2009
Beware of Family Dental !!!
At best, Family Dental misdiagnosed me. At worst, they lied to me. This is outrageous for anyone in the medical profession. I wish someone would investigate them. Family Dental is basically a giant dental mill that works on volume. They seem to try and sell patients on crowns (instead of a standard filling) or they try to sell you on more costly periodontal maintenance every three months (instead of a basic cleaning twice a year). In my case, they said I needed both. Family Dental said I needed a crown and periodontal maintenance.
I questioned this so I decided to see another dentist and get another opinion, but I didn't tell the new dentist everything that Family Dental had recommended. The second opinion dentist and dental hygienist then gave me a phenomenal cleaning. Probably the best cleaning I've ever received. The dental hygienist actually spent 1 1/2 hours cleaning my teeth. They told me this was standard procedure for any new first time patient. In contrast, the dental hygienist at Family Dental spent approximately 20 minutes measuring the plaque on my teeth, but she didn't really clean it. She scraped my teeth a bit, but she was mostly taking measurements of my plaque and simply writing the figures down. I couldn't believe it.
Let me also say that I really take care of my teeth. I diligently brush and floss thoroughly. So when Family Dental said I needed periodontal maintenance and a crown, my gut feeling was that something was very wrong at Family Dental.
As mentioned, my second opinion dentist ended up being very thorough, and he told me that I definitely didn't need periodontal maintenance. The older filling that Family Dental wanted to replace with a crown was also fully intact. In other words, I did not need a crown. I then told the second opinion dentist what Family Dental had told me, and the second opinion dentist said he was not surprised. He took another look and confirmed that the filling was fine. He then went on to say that he'd treated other patients from Family Dental that came in with problems caused by Family Dental. This seems corroborated by other negative reviews on this page.
In short, Family Dental seems very big on expensive crowns when a standard filling is all you need. According to what I've heard (and see on this page), Family Dental doesn't always do very good work. In my case, the second opinion dentist confirmed what my original dentist told me (before I ever went to Family Dental). My retired dentist said my fillings were intact. He told me my gums and teeth were healthy. "Keep up the good work," he'd always say about my flossing.
So stay away from Family Dental, but if you have to use Family Dental, question what they tell you. If they want to put in a crown, get a second opinion. And if they want to put you on a quarterly periodontal maintenance schedule (every three months, which is more expensive than regular dental cleanings) question this too. Did you ever need periodontal maintenance before? Why would you suddenly need this at Family Dental?
Who wants unnecessary dental work?
Once again, Family Dental said I needed an $800.00 crown when my filling was still intact.They also told me I needed periodontal maintenance when my gums and teeth were healthy. I'm angry, because I almost believed Family Dental. I almost didn't get a second opinion, but I'm glad I did.
So, beware of Family Dental.
-
Gena H

Mahopac, NY

#2 Jun 26, 2009
BEWARE---KEEP AWAY FOR YOUR TEETH'S SAKE

THEY HAVE DRILLED MANY TEETH THAT THEY SHOULD NOT HAVE - THEY TOOK OUT A WISDOM TOOTH HALF WAY THEN I HAD TO DRIVE TO ANOTHER DENTIST TO FINISH AS THEY COULD NOT DO IT - THEY WANTED TO PUT CROWNS ON EVERY TOOTH JUST TO GET PAID AND I LET THEM DO A FEW, NOT AWARE THEY SHOULD HAVE NEVER TOUCHED THEM!!! THEY PUT A CROWN IN ONE TOOTH. RIGHT AFTER DOING IT, I SAID THE FLOSS GETS STUCK AND IT DOESN'T FEEL RIGHT, BUT I KEPT GOING BACK COMPLAINING AND THEY SAID IT WAS FINE --- I FELT PAIN IN THAT TOOTH AND WENT SOMEWHERE ELSE ONLY TO FIND IT WAS DONE SO POORLY IT CAUSED A CAVITY AND NOW NEEDS ROOT CANAL -- I CALLED THE OFFICE TO COMPLAIN AND WAS TOLD Dr. GELBART WOULD CALL ME BACK AND TO DATE (JUNE 8, 2009) I AM STILL WAITING--I WAS TOLD BY EVERY PERSON THAT ANSWERS THE PHONE, AND I CALL EVERYDAY-THAT THEY GAVE HIM THE MESSAGE BUT HE HAS NEVER CALLED ME BACK-HE KNOWS HE IS GUILTY BUT WON'T TAKE RESPONSIBILTY FOR THE DISASTER HE CAUSED--I sent faxes no answers, called no answer! wake up gelbart and take responsibility for your ways and your workers also.
RDS -- AOL

Mahopac, NY

#3 Jun 26, 2009
PEOPLE PAY ATTENTION TO WHAT IS SAID.
I will never return after 2 visits.
Unneeded procedures.
A different story every time.
They will deplete your $ ASAP.
STAY AWAY.
FIND ANOTHER PARTICIPATING PROVIDER.
Susan

Mahopac, NY

#4 Jun 26, 2009
All of the negative reviews for Family Dental on "Insider Pages" (another website) were removed, although some of those negative reviews for Family Dental are here at Topix.com .

In fact, the only reviews left at "Insider Pages" (for Family Dental) are from people who apparently work at "Insider Pages" (e.g., Maria G.). You can do a web search to corroborate this.

Does Family Dental advertise with "Insider Pages"?

The whole idea of being able to write a negative review is to warn fellow Putnam and Dutchess County residents. You can't keep the good reviews and remove the negative ones. It's misleading. It's even unethical.

So be careful if you're going to Family Dental, and get a second opinion before getting any work done there.
Peter D

Mahopac, NY

#9 Jun 26, 2009
Family Dentistry is far too sales-oriented.

I was in Sales in my younger years, so I know when I'm being "pitched." That being said, my visit to Family Dentistry was very disappointing. I've now spoken to others who seem to share a similar experience. Let me explain.

My appointment for a dental cleaning was followed by an examination with the dentist. From the moment you see the dental hygienist, however, I noticed a subtle "sales-oriented" approach that becomes more and more pronounced as things proceed. In short, the dental hygienist spent significantly more time measuring the plaque on my teeth than cleaning it. This seemed a bit unusual since I've had many dental cleanings over the last 40+ years (and these always require periodic pauses where I rinse my mouth with the adjacent self-filling water cup). Again, at Family Dentistry, the dental hygienist spent more time measuring than cleaning. She also told me several times that I was a "good candidate" for periodontal maintenance.

Unfortunately, Family Dentistry seems far too motivated in "selling" you additional dental services. They will even tell you "..we're very big on periodontal maintenance here." This procedure, however, requires another visit for a periodontal cleaning (which is not fully covered by insurance)-- but I would not have been opposed to having an extra periodontal cleaning had the initial cleaning been more than mediocre and cursory. I went to Family Dental for a dental cleaning. Not a "pre-sell" for other services.

After my 30 minute "cleaning," I was also seen by the dentist who reinforced the need for periodontal maintenance. But it seems that most people are referred for this service. I now know several other people who have periodontal maintenance done at Family Dentistry (which apparently requires the application of antibiotics into the gums). In addition, Family Dental has also been known to recommend a crown rather than a filling -- but sometimes a less costly filling will do quite nicely when a crown is recommended. In short, crowns are considerably more expensive. Although insurance usually covers only 50% of the cost, you won't know this until after the crown procedure is completed and insurance is billed.

When I ultimately voiced my concerns, I was actually told that Family Dentistry was now owned by a corporation, and the corporate office had recently mandated that all dental cleanings should be reduced to 30 minutes. I was surprised by this. I've never had a cleaning that was less than 45 minutes to an hour (or longer). A thorough cleaning will take that long. All in all, my teeth were not properly cleaned and after talking with others who go to Family Dentistry, many have commented that they also didn't feel that same "just-cleaned" feeling that they've experienced after previous visits with other dentists.

Bottom line, Family Dentistry has an enormous financial overhead. They have high rent offices located in highly visible shopping center frontages. They also conduct a lot of expensive advertising and have a very large staff of employees. These things cost money. A lot of money. Unfortunately, a large overhead also means they need to obtain significant patient revenue before they break-even.

That being said, a subtle sales-oriented approach does exist at Family Dentistry. You will even notice that they may try to sell you a "special" $10.00 bottle of mouthwash when you leave. After all, Family Dentistry has to break-even before they can make a profit.
Mark C

Mahopac, NY

#10 Jun 26, 2009
Inappropriate care.

Getting my teeth cleaned seemed like a rush job since more patients were waiting, and the assistant who did my filling wasn't licensed as she should be... malpractice at it's best. When questioned about it, she just said she didn't need one. It's a state of the art sweat shop, if anything.

I found out the hard way. My 'little' filling wasn't done right, and I ended up needing a root canal. I will never go back there again.

(originally posted on the web 05/25/09)
Susan

Mahopac, NY

#11 Jun 29, 2009
Lots of negative reviews for this dental practice.

However all the negative reviews for Family Dental on " InsiderPages.com " (another web site) were removed - they shouldn't have been - although some of those negative reviews (about Family Dental) are at topix.com , google.com , yahoo.com , wellness.com , newyork.citysearch.com , yellowbot.com , etc.

In fact, the only Family Dental reviews left at "Insider Pages" are from people who apparently work at "Insider Pages" (e.g., Maria G.). You can do a web search to corroborate this. Does Family Dental advertise with "Insider Pages"? Apparently so.

The whole idea of writing a negative review is to warn fellow Putnam and Dutchess County residents about Family Dental. " InsiderPages.com " can't keep the good reviews and remove the negative ones. Having " InsiderPages.com " employees write positive reviews is also very misleading. It's even unethical.

So don't trust a web site like "Insider Pages" that removes the negative reviews and leaves the bogus "positive" reviews written by " InsiderPages.com " staff.

More importantly, be careful if you're going to Family Dental. Get a second opinion before getting any dental work there.
Family Dental Patient

Hewitt, NJ

#12 Jul 15, 2009
Dishonest Dental Practice‎

If you want to see more negative reviews for this dental practice go to this website ( TOPIX.com ).

Family Dental is not to be trusted.

http://www.topix.com/forum/city/brewster-ny/T...

----------

Family dental is one of the most dishonest dental practices I've ever encountered. Listen to what other reviewers have said here. These dentists will drill for cavities and root canals whether you really need them or not. I'm not saying that they'll blatantly drill a tooth where nothing is wrong. I can't be sure about that, but they'll drill for anything that gives them an excuse to drill. A false error shadow on your x-ray will give them this reason.

These dentists will also charge you extra for periodiontal maintenance when they should be giving you a standard cleaning instead.

These are money hungry dentists. And when you're money hungry, you tend to provide dental work that may or may not be needed.

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