Traumatized by Allen's Automotive and Towing on N K Street, Livermore

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Since: Jul 13

Location hidden

#1 Jul 30, 2013
They are horrible!!! The staff, especially the manager. Trash all the way. Any business that threatens physical violence and slander against you, because they screwed up is not a business you can trust. I recorded a video of these scumbags of how they treated my boyfriend and myself after I found out that $300 in cash, my California State ID and my California drivers license went missing in a wallet that was inside my vehicle after they towed it. I called the police department after they towed my car, stating that I accidentally left my Coach wallet in my car that Allen's towed, and there was $300 in cash inside. I was told by the dispatcher that if the money was missing when I got the wallet, to call them back. I called Allen's and talked to Debbie, the gal at the front desk. I told her that I left my Coach wallet inside my car and it has $300 in it, and that if it is missing that the police knows I have money in the car.

When I went to get the wallet, well, the money was missing, and so was my ID and License. Please watch my video of what happened afterwards:



This place should not be in business, or serving our community. If I could give ZERO stars, I would. It was the only way I could post on Yelp about this disgusting place they call a business. BEWARE!

Since: Mar 11

Livermore 94551

#2 Jul 31, 2013
cammi316 wrote:
They are horrible!!! The staff, especially the manager. Trash all the way. Any business that threatens physical violence and slander against you, because they screwed up is not a business you can trust. I recorded a video of these scumbags of how they treated my boyfriend and myself after I found out that $300 in cash, my California State ID and my California drivers license went missing in a wallet that was inside my vehicle after they towed it. I called the police department after they towed my car, stating that I accidentally left my Coach wallet in my car that Allen's towed, and there was $300 in cash inside. I was told by the dispatcher that if the money was missing when I got the wallet, to call them back. I called Allen's and talked to Debbie, the gal at the front desk. I told her that I left my Coach wallet inside my car and it has $300 in it, and that if it is missing that the police knows I have money in the car.

When I went to get the wallet, well, the money was missing, and so was my ID and License. Please watch my video of what happened afterwards:

http://www.youtube.com/watch?v =wSh22keKMvYXX

This place should not be in business, or serving our community. If I could give ZERO stars, I would. It was the only way I could post on Yelp about this disgusting place they call a business. BEWARE!
File a complaint with BAR (bureau of automotive repair). They regulate all shops in CA.

Since: Oct 10

Location hidden

#3 Aug 6, 2013
What is that fat hippo's problem? The problem with tow companies, is that like pawnshops and other underworld businesses, they attract the lowest elements of society.
I have no trouble believing that an impound yard stole your personal property. Its one thing to repo a car (and who ever heard of that costing $2600?), but to steal personal property reveals they are just common street thieves.

Since: Mar 11

Livermore 94551

#4 Aug 6, 2013
Regardless of the circumstances,$2600 for a tow bill???!!!!

There is a reason this place has a one-star review on Yelp.

Since: Mar 11

Livermore 94551

#5 Aug 6, 2013
Sorry, an overall one-star rating on yelp...made up of many one-star reviews.

“Merry Christmas From Hammond ”

Since: Jan 13

The North Pole

#6 Sep 2, 2013
You have to be careful who you trust
JIm

Livermore, CA

#7 Sep 3, 2013
Your an idiot, first dont get your car towed or repo'd in the first place, Second why would you leave a wallet with money and ID in it, get what you ask you. Use some common sense, by the way that is the worst video ever.
Suzy - Allens Towing

Livermore, CA

#8 Sep 20, 2013
So this is what really happened may 14 2013 Cammi S. was driving and pulled over. When the police asked for her license, guess what?~~ NO LICENSE! Vehicle code 14602.6 = 30 day impound! Cammi S tow bill was $2600.00.. Yes my office lady made a mistake when keying in her amount on the credit card machine and only charged her $26.00. The next day I went to Cammi S apartment and asked if she would come by and pay the correct amount of the impound bill. Cammi S said to me "I got a deal "haha" a $2600 tow bill for $26.00" laughing and taunting me. What kind of person is she? Who would act like this and laugh at someone mistake? I called the police to get them to come to her apartment. When the police arrived her attitude changed. Cammi S and I wrote up a statement that Cammi S. agreed to surrender the car back to me until her balance was paid in full. Her bank repo~ed the car 2 days later.$300 cash and ID missing from her car". This is Cammi S. last effort to slander us. I would have never met Cammi S. if she wasn't driving WITHOUT a license and her car impounded. We all should be happy Cammi S. car was impounded and Cammi S was not driving the streets where our children play! Suzy Pawloski Allen's Towing Flag this comment
Suzy - Allens Towing

Livermore, CA

#9 Sep 20, 2013
JIm wrote:
Your an idiot, first dont get your car towed or repo'd in the first place, Second why would you leave a wallet with money and ID in it, get what you ask you. Use some common sense, by the way that is the worst video ever.


Thank you for seeing thru her BS. Our rates are regulated with the police departments. A 30 Day impound adds up! again thanks for your words... Suzy Allens Towing
Suzy - Allens Towing

Livermore, CA

#10 Sep 20, 2013
Ssophiiee wrote:
Sorry, an overall one-star rating on yelp...made up of many one-star reviews.
So this is what really happened may 14 2013 Cammi S. was driving and pulled over. When the police asked for her license, guess what?~~ NO LICENSE! Vehicle code 14602.6 = 30 day impound! Cammi S tow bill was $2600.00.. Yes my office lady made a mistake when keying in her amount on the credit card machine and only charged her $26.00. The next day I went to Cammi S apartment and asked if she would come by and pay the correct amount of the impound bill. Cammi S said to me "I got a deal "haha" a $2600 tow bill for $26.00" laughing and taunting me. What kind of person is she? Who would act like this and laugh at someone mistake? I called the police to get them to come to her apartment. When the police arrived her attitude changed. Cammi S and I wrote up a statement that Cammi S. agreed to surrender the car back to me until her balance was paid in full. Her bank repo~ed the car 2 days later.$300 cash and ID missing from her car". This is Cammi S. last effort to slander us. I would have never met Cammi S. if she wasn't driving WITHOUT a license and her car impounded. We all should be happy Cammi S. car was impounded and Cammi S was not driving the streets where our children play! Suzy Pawloski Allen's Towing
Suzy - Allens Towing

Livermore, CA

#11 Sep 20, 2013
misb56 wrote:
You have to be careful who you trust
So this is what really happened may 14 2013 Cammi S. was driving and pulled over. When the police asked for her license, guess what?~~ NO LICENSE! Vehicle code 14602.6 = 30 day impound! Cammi S tow bill was $2600.00.. Yes my office lady made a mistake when keying in her amount on the credit card machine and only charged her $26.00. The next day I went to Cammi S apartment and asked if she would come by and pay the correct amount of the impound bill. Cammi S said to me "I got a deal "haha" a $2600 tow bill for $26.00" laughing and taunting me. What kind of person is she? Who would act like this and laugh at someone mistake? I called the police to get them to come to her apartment. When the police arrived her attitude changed. Cammi S and I wrote up a statement that Cammi S. agreed to surrender the car back to me until her balance was paid in full. Her bank repo~ed the car 2 days later.$300 cash and ID missing from her car". This is Cammi S. last effort to slander us. I would have never met Cammi S. if she wasn't driving WITHOUT a license and her car impounded. We all should be happy Cammi S. car was impounded and Cammi S was not driving the streets where our children play! Suzy Pawloski Allen's Towing Flag this comment
Suzy - Allens Towing

Livermore, CA

#12 Sep 20, 2013
Ssophiiee wrote:
Regardless of the circumstances,$2600 for a tow bill???!!!!
There is a reason this place has a one-star review on Yelp.
So this is what really happened may 14 2013 Cammi S. was driving and pulled over. When the police asked for her license, guess what?~~ NO LICENSE! Vehicle code 14602.6 = 30 day impound! Cammi S tow bill was $2600.00.. Yes my office lady made a mistake when keying in her amount on the credit card machine and only charged her $26.00. The next day I went to Cammi S apartment and asked if she would come by and pay the correct amount of the impound bill. Cammi S said to me "I got a deal "haha" a $2600 tow bill for $26.00" laughing and taunting me. What kind of person is she? Who would act like this and laugh at someone mistake? I called the police to get them to come to her apartment. When the police arrived her attitude changed. Cammi S and I wrote up a statement that Cammi S. agreed to surrender the car back to me until her balance was paid in full. Her bank repo~ed the car 2 days later.$300 cash and ID missing from her car". This is Cammi S. last effort to slander us. I would have never met Cammi S. if she wasn't driving WITHOUT a license and her car impounded. We all should be happy Cammi S. car was impounded and Cammi S was not driving the streets where our children play! Suzy Pawloski Allen's Towing Flag this comment
Suzy - Allens Towing

Livermore, CA

#13 Sep 20, 2013
Ssophiiee wrote:
<quoted text>
File a complaint with BAR (bureau of automotive repair). They regulate all shops in CA.
So this is what really happened may 14 2013 Cammi S. was driving and pulled over. When the police asked for her license, guess what?~~ NO LICENSE! Vehicle code 14602.6 = 30 day impound! Cammi S tow bill was $2600.00.. Yes my office lady made a mistake when keying in her amount on the credit card machine and only charged her $26.00. The next day I went to Cammi S apartment and asked if she would come by and pay the correct amount of the impound bill. Cammi S said to me "I got a deal "haha" a $2600 tow bill for $26.00" laughing and taunting me. What kind of person is she? Who would act like this and laugh at someone mistake? I called the police to get them to come to her apartment. When the police arrived her attitude changed. Cammi S and I wrote up a statement that Cammi S. agreed to surrender the car back to me until her balance was paid in full. Her bank repo~ed the car 2 days later.$300 cash and ID missing from her car". This is Cammi S. last effort to slander us. I would have never met Cammi S. if she wasn't driving WITHOUT a license and her car impounded. We all should be happy Cammi S. car was impounded and Cammi S was not driving the streets where our children play! Suzy Pawloski Allen's Towing Flag this comment
Suzy - Allens Towing

Livermore, CA

#15 Sep 20, 2013
Ssophiiee wrote:
Regardless of the circumstances,$2600 for a tow bill???!!!!
There is a reason this place has a one-star review on Yelp.
So this is what really happened may 14 2013 Cammi S. was driving and pulled over. When the police asked for her license, guess what?~~ NO LICENSE! Vehicle code 14602.6 = 30 day impound! Cammi S tow bill was $2600.00.. Yes my office lady made a mistake when keying in her amount on the credit card machine and only charged her $26.00. The next day I went to Cammi S apartment and asked if she would come by and pay the correct amount of the impound bill. Cammi S said to me "I got a deal "haha" a $2600 tow bill for $26.00" laughing and taunting me. What kind of person is she? Who would act like this and laugh at someone mistake? I called the police to get them to come to her apartment. When the police arrived her attitude changed. Cammi S and I wrote up a statement that Cammi S. agreed to surrender the car back to me until her balance was paid in full. Her bank repo~ed the car 2 days later.$300 cash and ID missing from her car". This is Cammi S. last effort to slander us. I would have never met Cammi S. if she wasn't driving WITHOUT a license and her car impounded. We all should be happy Cammi S. car was impounded and Cammi S was not driving the streets where our children play! Suzy Pawloski Allen's Towing

Since: Mar 11

Livermore 94551

#16 Sep 20, 2013
Suzy - Allens Towing wrote:
<quoted text>So this is what really happened may 14 2013 Cammi S. was driving and pulled over. When the police asked for her license, guess what?~~ NO LICENSE! Vehicle code 14602.6 = 30 day impound! Cammi S tow bill was $2600.00.. Yes my office lady made a mistake when keying in her amount on the credit card machine and only charged her $26.00. The next day I went to Cammi S apartment and asked if she would come by and pay the correct amount of the impound bill. Cammi S said to me "I got a deal "haha" a $2600 tow bill for $26.00" laughing and taunting me. What kind of person is she? Who would act like this and laugh at someone mistake? I called the police to get them to come to her apartment. When the police arrived her attitude changed. Cammi S and I wrote up a statement that Cammi S. agreed to surrender the car back to me until her balance was paid in full. Her bank repo~ed the car 2 days later.$300 cash and ID missing from her car". This is Cammi S. last effort to slander us. I would have never met Cammi S. if she wasn't driving WITHOUT a license and her car impounded. We all should be happy Cammi S. car was impounded and Cammi S was not driving the streets where our children play! Suzy Pawloski Allen's Towing
You don't need to copy and paste the same thing five times. I can read. Presumably, everyone else on here can too.

Since: Sep 12

San Francisco, CA

#17 Sep 21, 2013
Suzy, shut your damn mouth. If you can't see by now that your actions on this thread only prove her point as to how juvenile and unwilling to take your share of the blame you are, then just close up shop. Based soley on your childish posts I will never be calling your tow service in a pinch. You realeasing a customers personal information as to why their car was towed is completely unprofessional and downright stupid. You work in a service industry, so you'd be better off checking your ego at the door, and promptly pulling your head out of your ass. Have fun being 12.
Amazed

Pleasanton, CA

#18 Sep 21, 2013
Suzy - Allens Towing wrote:
So this is what really happened may 14 2013 Cammi S. was driving and pulled over. When the police asked for her license, guess what?~~ NO LICENSE! Vehicle code 14602.6 = 30 day impound! Cammi S tow bill was $2600.00.. Yes my office lady made a mistake when keying in her amount on the credit card machine and only charged her $26.00. The next day I went to Cammi S apartment and asked if she would come by and pay the correct amount of the impound bill. Cammi S said to me "I got a deal "haha" a $2600 tow bill for $26.00" laughing and taunting me. What kind of person is she? Who would act like this and laugh at someone mistake? I called the police to get them to come to her apartment. When the police arrived her attitude changed. Cammi S and I wrote up a statement that Cammi S. agreed to surrender the car back to me until her balance was paid in full. Her bank repo~ed the car 2 days later.$300 cash and ID missing from her car". This is Cammi S. last effort to slander us. I would have never met Cammi S. if she wasn't driving WITHOUT a license and her car impounded. We all should be happy Cammi S. car was impounded and Cammi S was not driving the streets where our children play! Suzy Pawloski Allen's Towing Flag this comment
Question for Suzy: How do you justify a $2600 tow and storage fee? Also, how do you justify an additional gate fee when there is someone in the yard on a weekend?
Richard

San Ramon, CA

#19 Nov 3, 2013
Suzy - Allens Towing wrote:
So this is what really happened may 14 2013 Cammi S. was driving and pulled over. When the police asked for her license, guess what?~~ NO LICENSE! Vehicle code 14602.6 = 30 day impound! Cammi S tow bill was $2600.00.. Yes my office lady made a mistake when keying in her amount on the credit card machine and only charged her $26.00. The next day I went to Cammi S apartment and asked if she would come by and pay the correct amount of the impound bill. Cammi S said to me "I got a deal "haha" a $2600 tow bill for $26.00" laughing and taunting me. What kind of person is she? Who would act like this and laugh at someone mistake? I called the police to get them to come to her apartment. When the police arrived her attitude changed. Cammi S and I wrote up a statement that Cammi S. agreed to surrender the car back to me until her balance was paid in full. Her bank repo~ed the car 2 days later.$300 cash and ID missing from her car". This is Cammi S. last effort to slander us. I would have never met Cammi S. if she wasn't driving WITHOUT a license and her car impounded. We all should be happy Cammi S. car was impounded and Cammi S was not driving the streets where our children play! Suzy Pawloski Allen's Towing Flag this comment
Yeah, there is no doubt this company definitely stole her ID, and yeah I believe they stole your money. That lady on video screaming out loud about how she could tell everyone you have bad credit? That's proof right there. You can't just look up people randomly without their formal information like that. Suzy, I wouldn't be surprised if that WASN'T you threatening to ruin this woman's reputation by threatening to tell people at her place of work that she has bad credit? You are a real class act, my friend. The funny thing was that I had my car break down yesterday on Holmes Street, and road side assistance suggested Allen's Automotive and Towing. I thankfully declined. Who knows what you could have stolen out of my car if, God forbid, I left my briefcase in there. We as humans commit "idiotic" mistakes like leaving wallets, and personal belongings behind. You shouldn't take advantage of that kind of a situation, because it shows your true colors, in which you did. Your Yelp reviews are proof of how you run your business. One star reviews of REAL people, not one of your buddies pretending to be a client. The fact that you are sitting here defaming this woman by posting her confidential information is slander. Read the penal code on Slander, Suzy. You might get some education or two of how the real world works. We are fully aware of you and your company's reputation with how you and your staff have responded on this woman's video, and now how you've dealt with it after by posting her personal information. It's really not very smart.
Richard

San Ramon, CA

#20 Nov 3, 2013
JIm wrote:
Your an idiot, first dont get your car towed or repo'd in the first place, Second why would you leave a wallet with money and ID in it, get what you ask you. Use some common sense, by the way that is the worst video ever.
Jim, calm down. I don't think you proofread your post before you hit "Post Comment". So with your statement that since she left her wallet with her money and ID in it, she GOT WHAT SHE ASKED FOR (even though that is not what you typed)? You are scum, my friend. You honestly think that if anyone left their wallet somewhere and it was found by YOU, you would steal their identity and money? Not trying to sound naive here, but fortunately, I have morals. You supported this joke of a company in what they did by stealing from a customer? You are the last person who should be calling anyone an idiot. You should also use some common sense. That video is raw footage. It definitely is the "worst video ever". I have never seen anyone blatantly admit to stealing someone's money and belongings and twist the whole thing around, trying to post personal information of a customer, because they are angry that it's out there for people to see. They obviously can't hide behind a service with a smile through it.
Richard

San Ramon, CA

#21 Nov 4, 2013
Suzy - Allens Towing wrote:
<quoted text>
Thank you for seeing thru her BS. Our rates are regulated with the police departments. A 30 Day impound adds up! again thanks for your words... Suzy Allens Towing
Talking to yourself, Suzy? I wouldn't put it past you. You are a nasty business owner, and everyone sees right through your bull. Regardless of whether or not anyone even saw that video, your Yelp reviews and the fact that Allen's Automotive and Towing is NOT even accredited by the BBB is hard evidence this company should not even be in operation. The only place you ever get your business from is the Livermore PD. I bet when the Chief of Police sees this video, they are probably not going to want to be associated with a common criminal. It's bad for their reputation.

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