Total Woman Gym & Day Spa Comlaint Forum
Posted in the Brea Forum
#1 Jul 14, 2010
1/15/2010 I signed up for a month to month commitment of $48 per month. On 4/6/2010 I called to cancel my account. The woman said it wouldn’t be a problem, come in and fill out a form. On 4/7/2010 my husband went in to cancel the account as it was his credit card on the account. They told him that he could not cancel the account because we were locked into a 12 month agreement. My husband told them absolutely not, we never agreed to that, and they said they would contact “corporate” regarding the matter. On 4/8/2010 we received a letter in the mail from “corporate” stating it could not be canceled and they attached a copy of the contract which was nothing like what we had signed. We had kept our customer copy of the contract which is a yellow sheet as well as the credit card receipt still stapled to it. On our contract, it clearly states that it is a month to month commitment and we can cancel at any time. My husband, myself, and a witness went in on 4/8/2010 to confront Total Woman Gym & Day Spa with our contract. The operations manager was polite and took a copy of our contract and compared it with theirs. She noted that there were obvious discrepancies with the contract. The customer copy was the top paper which is yellow and their company keeps the other two which were on the bottom. It’s clear that someone has gone back and added as well as marked off areas in which we did not agree to after the fact. I also asked about an area where there are initials required, I questioned whether the person who signed me up was supposed to initial there. She stated that no, those were supposed to be my initials which they are not. The operations manager said she would talk to “corporate” about this matter and get back to both my husband and myself. On 4/9/2010 I called the main number on Total Woman Gym and Day Spa in the hopes that the number was the main office or “corporate”. Instead, it was the Placentia, CA location but I explained what was happening and they were trying to be helpful. I spoke to a woman there and thoroughly read through my entire contract as well as the fraudulent copy. She agreed that something definitely was not right and that it does sound like information was added after the fact. She also said that I needed to speak to the manager at Brea Total Woman Gym & Day Spa, not an operations manager. I called the Brea location and spoke to an Annett which is the manager and who was very rude. Her explanation is that our copy wasn’t completely filled out and that she trusts the integrity of her employees, in other words saying that no one added to the contract after the fact. Despite the manager saying this, it does not explain why someone marked off the 12 month agreement, signed it, dated it, marked off all boxes pertaining to the 12 month agreement, added a start and end date, etc. On 4/8/2010 I called the Los Angeles Police Department regarding the issue. An officer was sent to my home to review the contracts and after looking them over he agreed that it looked like forgery. He said to file a forgery report with the Brea PD. While speaking to the manager of the Brea Total Woman Gym & Day spa, I told her this. She proceeded to say that they will cancel my account, have spoke to “corporate” and everything is handled.
#3 May 31, 2011
Laguna Hills location...
Their website says - "You can experience all of the pampering of a luxurious resort day spa" and "You are invited, in fact encouraged, to relax and enjoy all Total Woman's spa facilities for as long as you like before or after your treatments."
These are false advertising. The staff are poorly trained with the spa manager allowing them to be noisy when retrieving their clients from the so called "Quiet Room" and allowing them to have full on conversations in the hallways disturbing the "spa atmosphere." A "luxurious" day spa would not tolerate spa staff being unprofessional and would not make excuses for them not being quiet,
Their website says that they "encourage" the use of the spa facilities "as long as you like" and yet the spa manager told me that they can't accommodate me being there for 5 hours since I like getting there 30-45 minutes early before my 50 min massage and using the facility a few hours after my treatment.
If you want a "luxurious" spa experience and have the time and desire to truly use a spa facility "as long as you like" don't go to this "spa". You will not get pampered here! Their staff are untrained and unprofessional. Even though the atmosphere "looks" like a spa with the lights turned down, the fake candles going, and the soft music playing, it's all false advertising!
This place is NOT a spa. Take your business elsewhere......
#4 Jan 21, 2014
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