My car got tow at Hanan Supermarket

My car got tow at Hanan Supermarket

Posted in the Brea Forum

Anonymous

Menifee, CA

#1 Nov 21, 2013
My car got tow at Hanan Supermarket, Brea Canyon Road and Colima Road. Got my gocery at Hannan Supermarket @ 11:15 am and park MY car at the parking. Left with my friend, came back at 1:20pm. Car was missing. Call the police. It was not missing, got tow by Chino Towing Company. Very upset.
Mr Happy

Santa Ana, CA

#2 Nov 21, 2013
That's good news. At least it wasn't stolen; it was put away safely in a secured tow yard. Why did you leave the market and abandoned your car anyway?
Anonymous

Menifee, CA

#3 Nov 22, 2013
I thought it was safe to leave my car at parking lot just for couple hours. Friend came over pick me up from the market to have quick lunch. That's all. Was upsetting me, there was a sign that I can park for 3 hours without getting tow, but I guess I was wrong. The towing truck was out there fishing someone who just park there for convenience.
Anonymous from yelp

Menifee, CA

#4 Nov 22, 2013
i Parked my 2006 Honda crv in a parking lot at 21090 Golden Springs Dr. Walnut Ca. 91789 (behind Bob's Big Boy restaurant)@ 6:49am and towed @ 8:30am. I am not disputing my misunderstanding of my parking. I am disputing the basic claim that i discovered via research. See the following:

California vehicle code section 22650-22711

(n) A vehicle removed from private property pursuant to this section shall be stored in a facility that meets the following requirement:

(1)(A) is located within a 10 mile radius of the property from where the vehicle was removed.

My calculation, based on Google Maps was 11.9 miles.

I contacted the local Sheriff station and they confirmed they had no specified agreement with Chino Towing Company in regards to distance.

After a few faxed letters to Lakeview Property Management, they have agreement with Chino Tow, the informed me to contact Chino Tow Company. the un-named representative would not allow me to speak with the owner. After a few calls he informed me i was shit out of luck because he talked to the owner and the owner said - go ahead and sue. He boasted that my claim of 11.9 miles was based on MY calculation and that the actual distance is 10.2 miles. I told him thanks and ended call. Vehicle Code states Within 10 miles...10.2 miles is a.2 mile violation. I believe I should be reimbursed the $330 i paid.

my complaint has been submitted to California State Consumer Affairs

UPDATE - 9/6/2013

These ignorant folks have refused voluntary mediation with calif state consumer affairs so looks like I'll be filing a claim through small claims court - hopefully get 4 x my 330.00.

Was this review ?
Anonymous from yelp

Menifee, CA

#5 Nov 22, 2013
This is a very bad company, they are involved in predatory towing. They will tow your car from shopping plazas illegally and you have to pay to get your car out. All the while laughing at you. I can't believe this company is allowed to stay in business. They prey for cars at: Hannam Chain Market World Market, 21080 Golden Springs Dr, Walnut, CA
Anonymous from yelp

Menifee, CA

#6 Nov 22, 2013
I wish Yelp had a "zero star rating" option because this company definitely does not even deserve one star. I sympathize with the previous reviewer after having experienced a frustrating situation. My mom's car was towed by this godforsaken douchebag company just yesterday, along with 6 other cars that were in the lot at Hanam Chain.

Everyone suspected predatory towing as there had been previous news reports published in the past.(*Also, the Hanam Chain property owner is huge ass****. Or so I've heard.)

Upon arriving at the office, an unhelpful employee demanded $250 to release our car. They accepted cash only (one of the red flags for an illegal towing company) and escorted us half a block to a fenced lot where they kept all the impounded vehicles. I found it strange that all the other 5-6 cars were parked with their headlights facing our way, but only our car was parked facing the opposite way. I didn't think much of it at first, but in hindsight, I realized that the driver of the tow truck didn't want the obvious damages to show. We freaked out and I immediately called the cops and demanded to speak with the manager to exchange insurance information.

Not only was my request denied, the employee did not give me the company's insurance information. "I don't know" is not a legit excuse. This totally validates my judgment of their poor and unprofessional staff and business.

To make a long story short, my mom's car was claimed under the collision coverage and the rough estimate for the damages is around $10,000. I cannot even take this to a small claims court because the damages exceed $5,000. If in fact this company does not take full liability, we are considering to sue.

Please people... know your rights as a consumer/ vehicle owner and educate yourselves in predatory towing. Don't be a victim. If you fall as one, then complain to authorities and fight until they (towing companies) admit liability.

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