Karma works in all directions."Decide" wrote, "...the guards who are sewing these bad karmic seeds.."
Are the guards sowing bad karmic seeds, or are they actually the manifestation of the bad karma that the inmate brought down upon himself by doing the crimes that got him locked up in the first place?
Instant karma, just add prison.
Have you ever walked into a business and have been mistreated by a customer service rep. who is rude, and although she may or may not be 'technically' following the 'rules'...she is going BEYOND the call of duty?? Some people get a taste of power and it goes directly to the head and to the ego. This may be the case here. Guards have to be tough or get ran over by inmates; however, the families visiting these inmates HAVE NOT committed crimes and, therefore, do not deserve mistreatment.
Furthermore, mistreating family members creates more animosity against these guards and,in the interim, makes their own jobs and the jobs of their fellow guards that much more harder.
I have to believe that most guards subscribe to the belief system of TREAT THEM AS I WANT TO BE TREATED in relation to innocents (visitors). I might be naive in this, however, I personally will be putting God before ANY visits and God will MAKE them do right...FOR EVERYTHING WORKS TO MY BENEFIT BECAUSE I LOVE HIM. All will be well and God will remove 'thorns' who render evil for good.